Elegante, antiguo pero totalmente funcional y cómodo. excelente servicio y a pasos de champs elysees.Comment of R. Francisco , Mexico the 2017-01-27
"L'art de bien recevoir"
After two years without staying at Hotel Lancaster, I decided to experience it again and I was amazed by the fantastic way I was received and by the top quality of the room I got! Jeremie and Rocco from the Front desk were so friendly and professional that I completely felt again at home. The room was fantastic with an amazing view and very well equipped and with balconies! My favourite! Breakfast was also superb, as usual. The checking-out was also great. Eric showed up too and was very friendly too. When I was in taxi, early in the morning on my way to the airport, I was already missing the Lancaster and my room! Congratulations to its General Manager, Virginie Buffet, and to all the staff for this fantastic stay!
"Small is beautiful"
This lovely small luxury hotel is a gem offering real personalized attentive service. The interior design is casual luxury with a nice restaurant and winter garden. Many Celebrities came here and Katy Perry privatized the full hotel for few days to celebrate her birthday.
"A very special hotel in the heart of Paris..."
I booked a stay for a single evening here with my girlfriend with a view of having a romantic stop over before heading off elsewhere in Europe and we wanted to look for a lovely hotel for a longer trip. As it was only the evening, I booked an executive suite for a treat. Upon arrival, there wasn't someone at the door to help with our bags but this wasn't a major issue and only a small walk to the reception desk when on checking in, we had been upgraded to the Marlene Dietrich Suite! This really was a lovely surprise and made the evening for us. We were shown around the vast space and it was such a treat to have a large room. Before heading out for a walk, we decided to have a small bite in Le Marlene Bar. We ordered our drinks and food but after a 35 minute wait, and a change of waiters, we hadn't been served our food! We asked the new waitress and she quite quickly brought one dish for us, not the second but again she was quick to rectify the issue. We had a lovely walk around and although some of the local roads aren't the best, it is a generally lovely area and just off the Champs Elysee. We walked to Le Fouquet's and back for dinner and this is a must for anyone! The only criticisms I can give the room is that the toilet is separate, but doesn't have a wash basin and two doors back into the bedroom. Secondly, the shower cubicle is quite small. When we finally got into bed, we noticed sound from directly above us but it wasn't too bad and I managed to have a fairly good nights sleep. We decided to have breakfast in the room rather than the buffet, a little disappointing for the cost but it was tasty. We checked out and had help from the concierge in booking a taxi and a small bill to be paid. The friendly staff really do make this hotel! I would most definitely stay here again!
"Recovering from jet lag at Hotel Lancaster"
From the moment my wife and I arrived, it was just a magnificent hotel. We were greeted by an amiable front desk clerk, Louis, who checked us in and then led us to our room. The hotel, without my asking, upgraded us to a one bedroom sweet overlooking the beautiful courtyard. We unwound from our 9 hour flight, resting on the antique day bed or resting on the oversized king bed. Everything was comfortable. The hotel manager sent up some sweets and water. That evening we had reservations at Monsieur, the hotel restaurant. My wife and I went down early to enjoy a cocktail where a dry martini was expertly made. You could feel the tension leave as you take the first sip. it was heaven. However, the night was still young. After our cocktails we walked into the restaurant where we were happily greeted. We had no idea that we were about to engage in a culinary adventure. Simply, the food and wine were of a caliber not easily found in Paris. Of course, this does not exclude the exceptional service and friendly treatment we received. After our meal, we retired to the oversized bed for some much needed slumber. The next morning, we departed for other parts of France. However, the bags were collected and our check-out was effortless. We both can highly recommend the Hotel Lancaster. It is one not to be missed.
"Charming Old Hotel, great service, one flaw for Americans"
Paris is full of smaller luxury hotels. There's no giant high rises like NY or London. So you have lots of choices like the Lancaster, small 40-50 hotels which will usually have smaller rooms (if you're comparing to room sizes in USA), in old buildings (everything is old here), but updated with modern luxuries and higher end furnishings. The rooms here are of ok size, probably a 3rd smaller than the one in London I'm writing this in, but functional and pretty. Bathroom was a little cramped but updated with marble and modern showers, etc. the bed is super super comfy. Where this place makes its mark is the service. First and foremost, there is always 2-3 people working the front desk, one or 2 of them are concierge level and speak English well. With everyone I encountered, my needs and wishes were their number 1 concern, and while they were formal, had good warmth and senses of humor which made interactions enjoyable. One evening we had a small problem with our room, I'm not going to say what because it should be irrelevant to you and I don't want that factoring into your judgement. What you should factor is all I had to do was mention it and they moved all of our belongings for us the next morning to a new room so we could get up early for our days journey to Normandy. Just an example, but know you will be attended to whatever your needs. So why 4 stars' Well I debated this, as I wanted to give 5 because I do think this is a great hotel with a perfect location. But... The not perfect: First, the hotel bar, is small which is no problem, but its small enough where you can't NOT notice that I'm standing right next to you as there was rarely any more than 2-3 patrons. Every time I went in there (3 to be exact), I was never offered a drink. Maybe the bar tenders are examples of that whole French/American stigma, which I did see in a few places, but for the most part I thought the people kind and helpful. I ended up turning the Scottish pub across the street (The Freedom) into my hotel bar where I would have a drink every night. Great people at the Freedom. Two, while the younger man I saw almost every morning for breakfast service was wonderful, one of the days there was a bigger older man who couldn't have been less interested in my group, even though the rest of the patrons seemed more successful in their charms. Waiting for simple stuff other tables were brought proactively, and when asked we got them, "when he was ready". Ironically, he is also same man who ignored me at the bar one day. Maybe he didn't like Americans' Either way, I found this unacceptable in a hotel that wants to be a luxury option to discriminate against its clientele. There's part of me that wanted to dock 2 stars from my review for this, but there were so many other great examples of service it felt unfair. Other Americans may not be as forgiving as I was, and it may have ruined their stay and overshadowed the good, so I think it's relevant for Americans to know this. Not to say you won't potentially encounter this at other hotels of course, but maybe you won't.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM