The Metropolis Hotel is located in Rome's city center, in close proximity of the subway, half way between Saint Peter's Basilica and the Old City Center.
"I would never choose to stay here again and do not understand how it got it's rating."
The hotel is situated in part of a former convent and while it is an historic building, which may be of interest to some, as an hotel overall it was a disappointing experience. I simply cannot understand how this hotel achieved and maintains it's 4 star rating. The bed was very uncomfortable, the wifi was very slow, the room furniture and bathrooms are in urgent need of refurbishment, the breakfast buffet was limited and of poor quality. The air-con in the bedroom was faulty and despite 2 requests was not properly repaired. There is no outside area or terrace in the hotel. I paid €206 for my room and was shocked at what poor value it was. The area around the hotel has little to offer and despite reviews saying that it was close to points of interest it is rather devoid of restaurants. The nearest decent restaurant I found is a good 800 meters away. Frankly, I cannot recommend this hotel at the price I paid and would not choose to stay there again on the same basis.
"BEWARE! Horrible customer service!"
Last month, I came from a trip to Italy. My friends and I visited Florence, Venice, and Rome- In that order. The experience was magical until we made it to Rome. Upon check-in we were greeted by a sarcastic condescending front desk employee by the name of Mehran who seemed to have a vendetta against Americans/America. Everything that came out of our mouths seemed to both annoy and fluster him. My friends and I are from the U.S. and on the very first day we asked if the metro buses ran all day and Mehran replied in verbatim "Unfortunately this is not your country. This is Italy." We attempted to ask other questions, but he abruptly cut us off and stated "thought you might want to freshen up first" all to get away from doing his job of making the customers feel welcomed. Before walking away he told my friend "Out of all the years I've been working here you've been the most challenging". Keep in mind this all happened on day one! On the last day he swiped my debit and credit cards over 7 times in total during check-out because the cards wouldn't go through the first time (I spoke to my credit union about that when I got back home and they said it was an issue on the hotel's end). I gave him permission to swipe one additional time! Let's not talk about the headache I went through trying to clear these transactions from my account. When my friends and I would ask to speak to his manager, Mehran and his colleagues would say that the manager was coming later (never happened), the manager was off, or the manager was on vacation. Everyone at the front desk was in cahoots trying to cover for one another. He also managed to squeeze in the fact that my friend wasted his time asking so many questions and that he had other things to do. Don't think because the hotel has an overall good score that it's good. Read the negative comments as well! Ps- Our floor and room smelled like smoke and the entire hotel had a nauseating musty/smoke smell. I would say that the only positive side to this hotel was the friendly kitchen employees. Though the breakfast was sub par.
Visited Rome with 30 Business Partners last week and stayed in Hotel Metropolis . Great service in all respects. Thanks to the whole team! You really made it a great week for us. One of the best in Rome! Keep up the great work and thanks again.
"Good 4* Hotel"
The staff were polite and very helpful. The breakfast was of good quality of mixed cooked and cold buffet. WE were up graded to a room with an extra room like a dinning area and had skylights but no windows which was OK. The Location was good and not far to walk to the main touristy bits like the Vatikan. A longish walk to the Colliseaum but bus and tram were available. I took my car and could have put it in secure parking but chose to park it outside the Hotel for a nominal fee which worked out really well. WE could not get the Sky box to work so could not get any english speaking channels. The staff could not get it to work either. All in all a good Hotel
"Not a 4 star hotel"
We booked this hotel last minute assuming as it was next to the Vatican it would be ok. We couldn't have been more wrong. The hotel itself claims to be a 4 star but is pushed to offer the services of a 3 star. The decor was tasteless, cheap and tacky despite what there pictures may show. You can hear the people both above and next door to you taking a shower which makes your room sound like it's flooding when they are both being used at the same time. The hotel has a strange obsession with fish and the lobby always smells of it. On arrival the receptionist didn't seem very well trained and fumbled about trying to get us checked in. On the first night we went to get a drink at the bar and we're shown to a dirty table covered in wine stains and crumbs despite there being dozens of other tables free. It looked like they were trying to setup for breakfast at 8pm at night. We just walked out without buying a drink. Across from the hotel is the city's courthouse which means that undesirables are hanging around the hotel all day and night. One even smashed the hotel door while we were there. The only positive thing to say is that it is a short walk to the Vatican. There is nothing else to do around the hotel at night. No iron in the room but they say they will get you one and don't bother. The towel rail is in the shower so they end up soaked and if you put the towels on the floor to be replaced they just hang them back up. The bedding wasn't changed for the whole week we visited. The breakfast was very basic and and lacks any kind of virility or taste and you can easily stand for 15mins waiting to make your own toast in a domestic house toaster. Would make a better youth hostel than a 4 star hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM