The Metropolis Hotel is located in Rome's city center, in close proximity of the subway, half way between Saint Peter's Basilica and the Old City Center.
"Very pleasant stay"
I strongly recommend this hotel due to its central location, extremely friendly and helpful staff, good food. Clean well-maintained rooms, really nice surroundings. Next to Vatican, Piazza del Popolo and other great places. Will definitely stay again!
"One of the best in ROMA"
Great location walking distance from Vatican, walking distance from the river, walking distance from the city center. Great staff Clean rooms and quite area Near restaurant Close to shopping Close to Metro and bus stop I really enjoyed
"beautiful hotel and lovely staff but very noisy rooms facing the road"
Would love to have given the hotel an "excellent" but just short because of the noise sadly and although we emailed ahead and had asked for a quiet room because we had read the reviews, it wasn't replied to. Tbh some of the negative reviews were accurate regarding noise and the heating system but didn't do this hotel justice in a lot of cases on how good the staff were and what a lovely hotel it is. It is a beautiful hotel slightly away from the main attractions (5 mins to a metro stop and 15 mins walk to the Vatican) which was perfect for us. On arrival the staff were very friendly and efficient and the overall look and style of the hotel was very nice, clean and modern. We booked 2 rooms for 3 nights (4 occupants). Our room was 101. On the first floor it faced the road and with very high ceilings and stylish with a bath and very well designed we were very impressed, good wifi, dressing gowns and slippers, safe, mini bar, tv and fresh light sheets, but sadly the room was extremely noisy because of the 4 lanes of traffic (nothing like a motorway as it wasn't heavy but was enough with motor bikes, cars, ambulances etc) and 2 lanes of trams outside. It also was situated just at the top of the stairs above the restaurant and next to the lift and a laundry cupboard/room which again was noisy. At 5am as we couldn't sleep we asked to change rooms and initially we were told by the night manager there were no rooms but after talking to the day manager in the morning we were moved with no fuss to the top floor room 401 (the hotel moved our bags for us). It was also explained to us that the quality of the room would not be that of the original (which slept 3 - third single bed made up as a sofa), and on seeing it it had no windows or bath but had 2 skylights and was again very stylish (more of a suite as on-suite shower room, bedroom and the entrance room had dinning chairs and table and tea coffee making facilities) prob more of a mini executive suite. It wasn't at all "cell like" which some of the reviews have mentioned and was lovely and quiet and only rarely could we hear any traffic and our remaining nights were sound sleep. The skylight windows sadly didn't have the instructions in the room and the batteries were very low in one of the 2 control handsets but I managed to work it out fine between one in Italian (which I don't speak) and one in English and swopped the batteries over to the bedroom one and I didn't need to ask reception for help. The other room for our friends was very nice on the second floor and was a lot smaller than the ones we had but again stylish but faced the road and wasn't as noisy as our first and they managed to sleep ok but they couldn't alter the heat (see other reviews talking about this first hand). Breakfast was very good but it goes faster than it's replenished as the hotel was very busy and I did have to ask for hot water jug to be filled and the cold milk replenished on 2 mornings. It is a good spread more continental spread but was some bacon, scrambled eggs and sausages, cereals and some fruit as well as a toaster and different breads, jams, yogurts and even salmon briefly. The front desk staff were very friendly and happy to help with local restaurant advice and even booked a private car to the airport for us and would definitely stay again but would ask for a quiet room by phone just to be sure.
"Perfect location - Brilliant staff"
Good location, not far from the city centre and the Vatican. Nice and clean room, though a bit noisy during the nigth as it was facing a rather busy street (needs a better double glass). Breakfast was not too special, it lacked a bit of consistency during the week. Brilliant staff, very kind and helpful.
"Rude and unapologetic when someone is hurt due to their negligence."
I was excited to visit Rome. We walked through the doors very late and were greeted by the two employees laughing and ignoring us the entire time. They watched us struggle in with our suitcases while laughing. It was to the point where they acknowledged our presence, but were still laughing. When they finally turned to check us in, they were rude and condescending. I had to go back to the front desk to ask for the free wifi information since it wasn't available in the room and they gave me this look like I was stupid and couldn't read and they pointed to this little sign they had at the front desk amongst a bunch of other signage that it was there. The room we received was a run down version of the room in the photo. The electrical outlet came out of the wall when we tried to unplug our device because it wasn't attached. There was water stains on the ceiling. Black and gray stains on the wall near the ceiling. The mattress was so thin I felt every spring. The pillows were solid and the bed sheets and blankets were rough and thin. We got the last room in the hotel, so they could not switch us out when we discovered the glass shower door was broken. We were worried that if we tried to use too much force or tried to use the door we would either be trapped or the glass would break on us. It was an accordion sliding style glass panel door. We had them come in to check it and they told us to still use it and they would switch us out to another room tomorrow. My husband used the shower and the handheld shower head flew off it's holder and hit my husband in the head. We discovered the holder was broken and shower head was only resting on holder. Then I went to the restroom and stepped on a loose screw head coming up out of the ground. It was my birthday and at this point I was done with this hotel. We told all this to the hotel. They didn't even apologize for the accident they caused my husband. The only thing they were going to do for us was move us to another room and that was because of the broken shower door. We decided to change hotels at that point. This hotel believes they did nothing wrong and that switching my room would be adequate. When I was finally able to check out, they only hoped I would not give them a bad review on a public site after having us sign a piece of paper saying we would not get any money back for our stay. If this review will allow it, I'll update with photos when I download them.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM