HOTEL SOFITEL RABAT JARDIN DES ROSES Luxe

The breakfast staff was truly AMAZING and all of them should have a BIG salary raise! We love Sofitel's rooms and pool area. The lobby/reception staff wasn't really good though. We have stayed at Sofitel in Rabat every year for 5 years now and sadly every year I always feel really upset with the service from the lobby staff. Maybe it is miscommunication but I get the feeling that they rarely want to do any extra, just what they have to do and nothing more. We often get a little bit of an attitude like they are better then others and also something very frustrating is that they give us different informations. I think that in a 5star hotel everybody in the staff should know a little bit about everything and if they don't know 100% they should look it up instead of getting an attitud. Otherwise we really love Sofitel but we try to avoid to ask for help in the reception. To be honest we only come there for their breakfast because as said, it is amazing! Breakfast staff get 1000/10 and sadly the others gets 5/10.

Except for the valets that came and opened my door then left us to unload our suitcases ourselves and wonder who to give the key to, the service was very good once we were inside the hotel! The room was great as usual, the A/C worked exceptionally well, the breakfast in the lounge was nicer than usual, and service at the reception desk, particularly from Nawal, was excellent.

The location : The SOFITEL may seem a bit out of the way but it really isn't. It's a fifteen minutes walk to the nearest tram station (Nations Unies) and the tram will take about ten minutes to go to the city center. The tram is modern, air conditioned and inexpensive (less than a dollar per ride) The SOFITEL is set in a beautiful setting with lush gardens. The choice of a room : The room will face either the garden/pool or the "city" (in fact the park in front of the hotel. I had a room on the 7th floor with a garden view. It was a "Club Sofitel" room. I'm not sure the extra cost was worth it. I found out when checking out that the hotel charges an extra 100 Dhm per breakfast taken in the regular room on the ground floor. (I had breakfast there every day of my week stay) Frankly I can accept that. The breakfast room overlooking the garden is very pleasant and the assortment of food first rate (especially the cakes) The small "Club Sofitel" room on the 8th floor cannot compare and the choice of food cannot be as large. Having experienced the Club Sofitel in BUDAPEST, this one is nowhere near in quality. The restaurants : I had dinner at AL WARDA twice and at GOLDEN FISH once. The food and the service were excellent. The pools and spa : From what I saw many outside guests come to the SOFITEL to use the facilities. Overall I had a very nice stay at the SOFITEL and if I were to return to RABAT l would definitely choose this hotel.

This was our second stay at the hotel. It was exceptionally clean, with comfortable beds, good ventilation, and quiet. We ate in the hotel restaurant and thoroughly enjoyed the experience. The food was good (couscous, tangine, Moroccan pastries), the service was outstanding. The hostess, Sanaa, was exceptionally pleasant, a wonderful young lady. This appears to be a very well-managed hotel with excellent choice of personnel and good staff training.

Attended a business meeting for several days at the hotel and was really impressed with the attention to customer service. A gentleman working the front desk, Khalid Daali made all the difference for me. I misplaced a couple of items and he went out of his way to help me find them and demonstrated an exemplary example for the rest of the staff. He was very professional and a great credit to the hotel. Other features included a beautiful pool, outdoor lounge area, a sumptuous lunch buffet, and a spacious, luxurious room.