HOTEL ZOO BERLIN

On 19th of February, my wife and I arrived at Hotel Zoo Berlin with a confirmed order made through an online website, We arrived at the hotel before noon and checked in with the confirmation voucher we received from the website, paid 400euro deposit for 4 nights, and received a room according to the order, On 20th of February, we arrived back to the hotel from a long day of traveling just to discover that our room is locked. When I went down to the reception to understand what is the problem, the receptionist told me that the front desk manager told her to lock me out of my room, and if I want to stay I need to pay 300euros for the coming night and 300euros for the previous night. I told her that this is not the order I made and I do not wish to pay 300euros per night and if this is the case, I would like to take my things and move to another hotel. Moreover, I told her that if I go online at that time I could get the room for half the price that she wants to charge me now. She told me that the instructions she has are not to open the room for me unless I pay the 300euros for the previous night, or that I can stay in that room, give a deposit for 600euros as a guaranty with my credit card until I would speak with the front desk manager the following day. As I had no choice, I stayed in the hotel and gave a deposit with my credit card. On January 21st, I went to speak with the front desk manager and told him that I checked in according to the reservation I held in hand and he can’t charge me retroactively on a price that we didn’t agree upon. He told me that there was a mistake with the booking and the confirmation and this is not the correct price, while I am showing him online that my reservation is still online and valid, and not only that, my credit card was charged with the money on this reservation with the website! I told him that I would complain to my credit card company to cancel the charge made without my consent. He replied me with all of the rudeness in the world that the hotel is their own property and they can charge how much money they want while I am showing him online on other websites that if I now make a reservation I pay half of what he demands me to pay. If this is not a fraud or a scam or any other name you want to call it I don’t know what is. Beware when you make a reservation with this hotel, who knows how much you going to pay at the end

Such a cool place. The staff were all so professional and friendly. The room was perfect as was the location. Highly recommended We really enjoyed our stay at Hotel zoo. Convenient to everything in fascinating Berlin.

Hotel is in a great location, close to the Metro and plenty of shops, restaurants and cafe's nearby. Walking into the hotel, I was immediately struck by the stylish, boutique surroundings - very hip. The "papparazi flashes" in the lift are a nice touch to begin with but can become annoying once the novelty wears off. Our room was decent enough but the Shower leaked all over the bathroom (room 221) - Despite numerous requests to the front desk to get it fixed or give us extra towels to lay over the floor, they either ignored us or just forgot. Another annoying touch is that on weekends, the rooftop bar become quite exclusive but the "velvet rope" over the elevator taking guests (or I suppose non-guests) up to the bar meant that ordinary guests just wanting to go up to their room had to climb over the rope or be faced with an unhelpful bouncer on the ground floor who wasn't willing to unhook the velvet rope. A small complaint, I admit, but annoying and unnecessary nonetheless. I did like the small details in the room, such as the comfortable flip flops, free high speed wi-fi and high end toiletries. But it feels like this hotel is all surface and no depth. I really like the decor and atmosphere in the hotel but it lacks a little polish on the basic things other hotels aim to get right first before trying too hard to be hip and stylish.

This hotel is conveniently located near the train station near the Zoo. From here it is possible to walk to the Reichstag through the Tiergarten park, a very pleasant but long walk. Kudamm is a busy commercial street, but our room was quiet and comfortable. My main gripe was the lack of firm pillows and the thick duvet and asking at the desk drew a blank. The restaurant has good food and a copious breakfast, but we took to exploring less expensive cafes nearby.

Really sumptuous room and wish i could have stayed longer. Bar food was good quality but I had no chance to try the restaurant. Its smart but relaxed and a great location for city sites and close to the metro. My room was on the main road but still quiet. I would like to return with some extra days.