of TripAdvisor Travelers recommend this hotel
"Western Quality in Japan"
Visited during work recce trip, picked this hotel as the general standard of Japanese hotels vs western counterparts is low so thought booking a Hyatt the quality would be consistent with what I'm used to.. which is was! :) probably the best quality for the value in Hakone if you want 5*. they advised me they're doing renovation work in March 2018 as the rooms are 10 year sold but they didn't look it they look only a couple of year old. Loads of underground free spacious parking - I would recommend driving there. Tried the naked Onsen, it was very hot (& I'm used to hot tubs) not unpleasant but could only manage 5mins, would be incredible if it was outside or had windows to let cool air in in the evening. Also I couldn't find any water/fountain to have a drink after I got out!! I didn't bother with the robe palava and just went there dressed normally and undressed in the changing rooms. Breakfast was interesting only a couple of western options, but you won't go hungry! Ambiance was relaxed and luxury, cocktail was excellent. Yes it's expensive - everything is in Japan!
"Wonderful place to stay"
The staff is super nice and helpful, the rooms are HUGE, the bed is incredibly comfortable, and the best part: The cool fireplace area where you can warm up, have a great drink and cuddle by the fire while you recover from a long day or site seeing. Oh and the restaurant is great -- we found it to be a wonderful environment in which to eat and get writing done. Warning: Do NOT open a bedroom window, unless you enjoy the stink of sulfur.
We stayed here for 2 nights. The hotel provides a pick up service from Odawara railway station that we appreciated. On arrival at hotel we were greeted by friendly staff, check in was quick and our room was reasonable. Happy hour was a disappointment with poor quality alcohol offered with no nuts or the like. We had dinner on 2 nights. The Japanese sushi meal was good, our western meal was very disappointing. Both were expensive for what was served. Breakfast was adequate. The hotel offered to drive us and pick us up (free of charge) to the Hakone rope way, and to the Hakone Open Air Museum.The Open Air Museum is a half day tour of the best Japanese and Western sculptures I have seen. It also has outstanding works of Picasso and other well known artists.It was worth the trip to Hakone alone. The major attractions of Hakone can be seen on a day trip from Tokyo including the Hakone Yumoto onset, so if you wish to save on hotel costs, that is the way to go. The hotel has an onsite public onsen which was clean and well presented.
"Be careful -- Hotel does not adequately disclose how dangerous the on-site onsen is"
One of the main draws of this hotel is the on-site onsen. Hakone is in a hot springs area and offers a traditional bathing experience. The onsen at this hotel is quite uncomfortable, however, and indeed it is potentially unsafe. During each of my three visits to the onsen, the temperature was 44.1°C (111.3°F). That temperature is both uncomfortable and potentially dangerous. I am personally aware that temperatures over 104°F can cause heat stroke and organ damage. While the hotel may not have complete control over the temperature, it's quite irresponsible for the hotel not to at least warn people quite explicitly when the temperatures are so dangerously high. I could only stay in the onsen for a maximum of five minutes before it became uncomfortable, and even with that short exposure, I had headaches and dizziness afterwards. As far as the other facilities, a few observations: The on-site restaurant was nice for cocktails in the evening, but the food was really bad. I had lunch there one day. They only offered western food at the time I dined -- they had sandwiches with a kind of gross cheese on it. I'm normally an adventurous eater but this was just so gross tasting I couldn't eat it. The staff here is less hospitable than at most other places in Japan. Service is usually efficient, but not friendly or hospitable. There's not much to do in this area. I thought it would be more interesting, but to be honest, you could see more traditional hot springs on a quick day trip from Tokyo and the rest of the stuff nearby is very skippable. If I were to do it over again, I would not stay in Hakone.
"Good hotel, good onsen"
The hotel and room are very good, rooms are big! Staff is very helpful and we enjoyed an excellent dinner, realy very good. All dishes on our menu were tasteful and beautifully arranged. Wines (by the glass) were of very good quality but (too) expensive. The wines served during the free drink hour in the lounge were of poor quality. We enjoyde our stay thoroughly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM