of TripAdvisor Travelers recommend this hotel
"Lovey rooms and adorable dog named haru"
Rooms were spacious and comfortable and not lacking in at all. Very quiet too, which was much appreciated so that I could get a good nights sleep. Met haru the adorable black lab mix that resides at the hotel. Such a cute dog, wish I could've spent more time with him, they should let him be off leash. Service was great Very nice complimentary happy hour provided in the great room, which had a lovely and amazingly fragrant fireplace. Location is a bit isolated but wasn't a problem as they provided a shuttle to the train station. I thought this was an excellent hotel.
On our final leg in Japan we visited this beautiful mountain town of Hakone. The hotel is tastefully decorated bringing a peace and solitude for those that need a break. The Onsen or bath house is divine and so is the spa. Staff in spa does not speak very good english but if you are patient you will get the point across. The rooms are so very beautiful and comfortable- good quality amnenities. We ate dinner at the french restaurant had really enjoyed the food and the staff.
"Mountain lodge inspired hotel near the ropeway"
This hotel is lovely, we usually stay in the Park Hyatts and couldn't understand why this wasn't classed as one' The hotel is perfectly located for the ropeway and has amazing views of Mount Fuji. We didn't try the onsen as we had been to a ryokan especially for that experience. The rooms are large and very well appointed with Nespresso machines and large bathrooms. The hotel has a complimentary drinks in the evening which is a nice touch and sees most of the guest gather together on the main seating areas. The atmosphere is amazing as the hotel is so quite most of the time. If you wish to visit the ropeway and lake this is the hotel for you. The only tiny niggle we had was with room service but nothing that would hinder your enjoyment. And it was just a communication issue which is understandable when we don't speak Japanese.
Visited in Late April. Very comfortable hotel ideally situated for access to the mountain. Would suggest you arrange to stay for a minimum of two nights as to get the best views of Mount Fuji it is best to take a cable car up to a viewpoint and on our visit the cable car did not run due to high winds. There is an alternative, the hotel arranged a taxi for us taking us up to the same view point on a good tarmac road, this takes approx 20 minutes at a cost of around $30 The Restaurant is first class offering classic varied international dishes. In late afternoon you can relax in the cocktail lounge with a complimentary drink. The Hotel runs a courtesy mini bus which will take to to and from the railway station, a ride of around 40 minutes.
"Impeccable service, stunning location and view"
I stayed here for two nights and was very pleased with the experience. This hotel is the perfect launch pad for several unique museums in the area. My room was spacious and very comfortable. One does not need to mention spotlessly clean when it comes to Japan. I dined in their restaurant. Both the service and food quality were outstanding. To top it all, I had stunning views from my bed. I recommend rooms 407, 408 and 409 for the best views.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM