of TripAdvisor Travelers recommend this hotel
"The Unpretentious Hotel"
The Churchill Pro’s 1. A clean, functional corporate style hotel in a very good central area of London. 2. A functional and pleasant staff that aim to please and can direct you to basic services such as the doorman hailing a taxi or the front desk recommending a restaurant. 3. The hotel offers food and drink options that are both pleasant and diverse. Con’s 1. While the hotel offers a concierge desk and they are pleasant enough, they are limited in the scope of knowledge or services offered. This is not the polished staff one would receive at The Savoy or Carides. 2. The popularity of the hotel means rooms are well occupied for the majority of the year While the rooms are generally in good condition, you may find signs of wear and tear. 3. It’s hard to get around the corporate hotel feel of the place. Room rates can suspiciously climb to those hotels that are more polished. Hotel is best suited for: Seasoned travelers who want a clean, comfortable hotel with services in a highly desired neighborhood and don’t necessarily require hand holding from staff. Business people. Hotel is least suited for: The uber critical traveler. Those seeking an uber luxury travel experience. Those wanting to pretend they are the Queen’s guests at Buckingham Palace. We were surprised at how much we enjoyed our stay at The Churchill and would not hesitate to book another stay. We found staff pleasant, well intentioned, focused and appreciated the array of services offered as well as the food and drink offerings. We appreciated the Omni-present security throughout the lobby and felt safe and secure. Check In While there was a line for check in, the hotel does have a separate line for those that have frequent stay status. We used the Hyatt Discoveries line and were immediately taken care of by a very nice and professional young man. As we arrived after our flight from Miami, our room was not ready yet. The customer service representative brought us to the executive lounge on the 8th floor where we enjoyed some coffee for about 30 minutes while the room was being prepared. Our representative came back with keys and escorted us to our one bedroom executive suite with a balcony. Room The Hyatt has basic configurations of room types ranging from basic hotel style rooms with double or king beds to elaborate suites. Our one bedroom, 1.5-bathroom suite was nicely appointed – but not luxuriously so. It featured a living area with a large TV, minibar, fully functional desk, coffee table and side chairs and table. The two bathrooms were next to each other in a hallway, and the bedroom featured a king size bed, large closet space. The bed was comfortable and well dressed and in short while not the most modern, the business-like décor worked well. We found the furniture ever so slightly worn – but certainly nothing to shed a tear over. The climate controls – a big concern in London – worked very well and kept the temperature of the living area and the bedrooms the temperature we preferred. Housekeeping did a great job in keeping the room neat and tidy. As is usual with large corporate hotels, we found the room in general to be decently appointed and truly did not find fault. We did have an issue with the bathtub. There was an area that was chipped, and indeed we only had a tub with a shower and getting into and out of the tub to take a shower was a challenge. The Shower had a drainage problem and water would not drain out of the tub fast enough so we were ankle deep in water after three minutes of a shower. These are the issues that are routine in hotels these days – but not inexcusable. Still, while these issues should be addressed they were not cause for us to storm out of the hotel in a tizzy and seek shelter elsewhere. Although we did not see other rooms in the hotel one thing that seems to be repeated among reporters is the various degree of rehabilitation the rooms have undergone. If you feel your room was not recently renovated, ask if there is another more modern rom. Executive Lounge – The Largest Disappointment Our room granted us access to the executive lounge on the 8th floor where breakfast is served daily as well as drinks and light bites in the afternoon. The hotel features two lounges – one for those traveling with families and one for adults only. I have had access to dozens of lounges over the years and I have to say this one was one of the saddest I ever experienced. It was very clean, and the tables and chairs were very comfortable. We just felt that the two rooms seemed like an afterthought and did not seem to have enough display area to feature the breakfast and snakes that would be offered throughout the day. The breakfast spread was varied enough with eggs, meats, cheeses, breads, yogurts, juices and the usual suspects. We found the breakfast food however to be inconsistent. One day our omelets were light and fluffy and the next was drenched in canola oil and looked like a sad rag. It could be a chef thing, but nonetheless the executive lounge should be more inviting. We visited the lounge during cocktail hour and while the hotel does have spate rooms for adults versus those with children, we were disappointed to see the separation cannot always be accommodated. Many families consider the finger sandwiches dinner, and thus when the children’s room is fully occupied spillage occurs. We also didn’t understand how the liquor was displayed. While there is a full assortment of liquor beer, and wine to choose from, it was displayed as if it were at your uncles outdoor bbq – with ice and glasses a distance away making the entire experience of having a drink before dinner a real chore. While the room Is too small to install any sort of bar, it might be better to jut to order drink from wait staff and have them served to you. General Comments We found elevators readily available and hardly ever had to wait but three minutes for one to appear. Hallways were clean and quiet. Our room service was always quick and completely correct. Oddly, although the hotel appeared fairly full there was always availability in the restaurant and was very much appreciated. The menu was diverse enough that a stay of 5 or 6 days would easily be accommodated without having to order the same dish. Taxi service was readily available with plenty of taxi’s lining up outside. We have been to more posh hotels and had to wait ten minutes for a taxi. The Churchill bar was a gem with a very nice menu. The cheese plate was a nice accompaniment to our drinks during cocktail hour. Internet service was extremely responsive and worked without issue. The Churchill can be a hotel anywhere – Idaho, Singapore, or New Delhi – there is really nothing so British about it. However, that can be a very good thing. Sometimes when traveling, you want to turn off the visitor space and just be. The Churchill allows you to do that well. London is at your feet and all you need to do is step outside. This is a big deal especially in London. Many so-called luxury brand hotels are in fringe. While I would not necessarily call The Churchill LUXURY, the area makes up for some slight issues. In many ways, The Churchill delivered all the services we needed for our London stay without the unnecessary ceremonies and extras. We found the hotel to be enough.
"Great hotel, great location ..."
Went there for a short shopping trip and the location really paid off as the main high streets and shops are all in walking distance. On top of that, access to the tube system is around the corner with 2 stations close to the hotel. The hotel itself is what you would expect from a Hyatt in London and just a little bit more. We had a good size room and it was extremely quiet throughout the hotel, even though it was full and you are somewhat in the center of London. The room was clean and modern in its design and there was literally nothing we missed. For the purpose of our trip it was an excellent choice and I can see myself going back there, even on business.
Great hotel. Terrific service, great restaurant that stays open late. Remodeled rooms with good view of the park. I always stay here when in London because it has top notch service and I always feel welcome.
Location in Good, very close to the famous Oxford shopping street and Edgware road. Many international restaurants are few minutes away. They have two executive lounges (one is alcohol-free suitable for children).
"Overcharged for phone call"
Charged GBP 15 per minute for 12 minute phone call which in this day and age is totally unacceptable. The staff just shrugged their shoulders and didn’t care. My advice would be to avoid using the phone at all costs!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that hotel is undergoing renovation. Works will take place between 9.30am and 5.30pm from Monday to Friday, and 10am to 3pm on Saturday.