of TripAdvisor Travelers recommend this hotel
"First class- highly recommended"
Lovely hotel, friendly, efficient and helpful staff, lovely buffet breakfast, plenty dining options mostly extremely expensive but no doubt excellent. Well situated. Very comfortable and well situated. Highly recommended.
"Outstanding facilities and services"
I have had the pleasure of experiencing many 5* hotels in Tokyo, and the Imperial is up there at the top of the list.. Every employee you encounter here is devoted to assuring you the best stay possible, and their level of devotion is intuitive.
"The Best !!"
Perfect location, wonderful hotel and Leading service anywhere in this big hotel. Luxury breakfast .Absolutely It worth your money and make your stay in Tokyo great. I really Happy of my choice and give my congratulations to the Staff and General Manager
"All hotels I’ve stayed at have been better than this one."
Check-in required an endless form of questions... arrived tired and yet they asked us to fill out more questions.. I found it unusual that women were carrying the luggage, the one who carried ours struggled a lot so we ended up just carrying the rest ourselves. Men were at the front desk while the women all struggled to carry luggage... very strange. Breakfast had an expensive fee, so we didn’t eat it. Gym and pool can only be used by people above the age of 20' I don’t understand this rule and it’s pretty unprofessional. Adding on to that, you also have to pay about $50 USD to use both facilities... terrible and definitely not a 5 star class hotel. All hotels I’ve stayed at provided free gym and pool facilities with no ridiculous age limits. Showers made a very weird noise and the body soap smelled terrible. Seems very old and I would not stay here again.
"Outstanding hotel where service comes first"
My parents stayed here in the 1960s and had a wonderful time, so we decided to stay there when we visited in November 2017- it lived up to all our expectations! This is a truly great hotel where service comes first. Our room was superb, and we were offered an upgrade to the top floor, overlooking the Ginza. The other side of the floor overlooked the imperial palace grounds. Everybody from wait staff, porters, reception, and concierge were excellent. I cannot fault this hotel , and because of its location close to the train stations, shopping and major sights, it is an excellent choice for a visitor to Tokyo. Thank you for a great stay!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM