IMPERIAL HOTEL

The service is exceptional and worthy of 5-stars. The room is comfortable and the staff will keep the room immaculate. Staying in the "tower" requires a little walking ... so if you're hindered keep that in mind. I thought the location was ideal and the food I had was well prepared. Definitely, I would stay there again.

The hotel is one of the oldest but maintained very well and the room I was given had a renovated bathroom. Guest rooms are located a walk away from the lobby. You need to go to the mezzanine level before taking a walk and a second lift to reach your room. The room service here is very fast and the inroom dining was great. Staff were very helpful and attentive. The streets on the other side of the railway have a lot of places to eat as well as two convenience stores.

We were joining a tour group and Imperial Hotel was the hotel for the first night of the tour. Service was great. All of the employees were very helpful and accommodating. I must say that they had so many staff at the lobby area making sure you received the assistance you needed. They even have staff next to the elevators. The room that was assigned to us was large and roomy. Although the furnishing may have been a bit outdated ( I prefer modern), it was very clean and the city views and location made up for it. There were 3 of us occupying the room and we were given a room with 3 beds. Our room had a wonderful view. The breakfast buffet was above average. Location was perfect, a couple of blocks from Ginza and next to Hibiya park. The Hibiya subway line was just down the street.

We choose this hotel because of her service, and we are so disappointed. 1. there's was a lie once we arrived the hotel. We booked a Deluxe Room in the Main Building through Agoda and the room type was printed clearly on the agoda form. However, the front desk lady told us that we were so lucky since the hotel upgrade to a deluxe room in the main building. (We paid for what we bought and this is the luck which the hotel gave to us'!) 2. A hotel which has almost 1000 rooms like Imperial but with only a small gym room and so small that you cannot do your stretching there. 3. We travel many big cities around the world but there is seldom 5 stars hotel require the in house guest to register in the internet before you can use their gym room. 4. This is the famous raining June days in Tokyo, but there was no umbrella in you room, instead of you have to require at the front desk every time you need an umbrella. 5. We stayed form 4 days and every morning around 7:15, we was disturbed by the noise from upstairs. 6. When you were carrying heavy luggages, no one will help you at the lobby even you can notice there was 10 staff around you.

I have stayed here 3 times in the past year while in Tokyo for business, and have enjoyed all stays. The service is very good, with a huge number of staff on hand during peak periods. I try and swim while travelling and the ~20m pool here is nice, although you do have to pay ~$8, and there are some cumbersome rules/practices re use of lockers and clothing (after my first swim, the attendant very nicely requested that next time could I please not walk in wearing the bathrobe from my room, and without shoes!). The rooms are very comfortable, and importantly I have slept well every night. The only (minor) negative is the lack of english speaking TV channels.