of TripAdvisor Travelers recommend this hotel
"Well located hotel "
Spent 3 nights here; it's in a good location. You can take the airport limousine bus here. The subway station is only a short walk away. There's lots of good dining in the Roppongi area. Concierge staff are very helpful and will give good recommendations, make reservations for you and advise how to get to the place. It's the second time I'm staying here and I am very happy with the choice.
"Overall a good stay"
Quite a standard room, but the thoughtfulness of HSKP makes a difference. The hotel does not provide complimentary water, but HSKP boils water for me each day when they service my room. Room was serviced well and yukata always placed on my bed for use. LOVED TH PILLOWS!!! Although the rooms are a little dated, but you can see there were maintenance carried out and things are in working order and clean. The staff cares for their property. Check in/out were done promptly, efficient. Why I did not give a full score - concierge service was great and the lady was very knowledgeable, but did not mention that for me to take the red metro line, I actually have to walk close to 1km underground to get to the gate... Also, Bell desk staff were very helpful except for one particular gentleman who rather not acknowledge me...but those I dealt with were extremely polite and helpful. The airport shuttle limo can be booked there, but they failed to let me know that the tickets are issued by front desk when payment is made there - causing some concern and confusion on my part. Please inform guest when they book the shuttle with you that they can charge to their room, and when payment is made at the front desk, the limo tickets will then be issued. The bell desk takes care only to book the seat on the selected day/time the guest wants - simple and clear instructions like that would help. Many dining options next door (Ark Hill) and a supermarket in that same building. Overall, I would stay with ANA Intercontinental again.
"Comfortable room & feather free"
We have stayed in some of the best hotels in the world and this hotel actually had my room prepared with the feather pillows and duvets replaced ahead of time. I was amazed! The room was clean and the staff helpful. The location is good. We were there with a tour group and they were very well organized. Karen
"Wonderful hotel with amazing staff"
We loved this hotel from the minute we arrived to the minute we left. Location was perfect, facilities were great, staff more than helpful and went out of their way to assist us. I hope to return here in warmer weather to enjoy the pool!
"ANA Intercontinental hotel, Minato, Tokyo"
Very convenient location! Our room has 2 double beds , super clean and large enough for 3 adults.The metro entrance is just half a block away. We took the limousine bus ( 3100 yen one way per person) from Narita airport to be dropped off right at the hotel, no dragging luggage all over town. Excellent concierge service, excellent breakfast buffet. If you are a member of HG rewards group ( or register to become one) you have complimentary wifi and discount breakfast. And if you book your sightseeing tours with Viator they all pick up at this hotel. The hotel let us store our luggage when we travel to Kyoto for 3 days. So many convenient details that make our trip much more enjoyable! We will definitely use this hotel again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM