of TripAdvisor Travelers recommend this hotel
"Amazing for such a large hotel"
I have stayed in many big city/big hotels and am usually underwhelmed. This property is the true exception. It is physically big but the ENTIRE staff acts like it is a boutique hotel who is very anxious to help you.Front desk, concierge, dining room....even staff just wandering the lobby...they are there to help. Though the flyer I received at check-in said their dining room was closed for dinner on that Saturday, the staff told me they went ahead and opened it since they were very busy. Wow....the customer comes first!!! Very spacious clean rooms with a thermostat that actually works. The hotel is 2 blocks from the UN and the tram is one block away ( it is the #5 tram and the stop is called, surprise, the Intercontinental stop). We will be back!!
"All you need in a hotel, friendly multilingual staff "
Short walk from UN, ITU and UNHCR this is a good business hotel. Nice small gym, but outdoor pool doesn't open till mid May. Had a good diner at restaurant and like the ambiance in the bar. Meeting room was very large and got quite cold from air conditioning.
"Lovely hotel, very helpful staff"
The Intercon has a quiet location but offers lake views and is within walking distance to the city centre. When we checked in we were given free public transport cards, and there is a bus stop right beside the hotel - the #5 which goes to the airport in one direction and to Bel Air in the centre in the other. The Nations #15 tram terminus is also close by. There is secure, covered car parking at the hotel, but at CHF 36 per day it is expensive. But there was a Rolls Royce in there. The staff were really good - very friendly and helpful, especially Laura on reception. The rooms were fine - not huge, but very comfortable - and we had a big bath tub which which was very relaxing after running the Geneva marathon. The lifts were numerous and efficient, and the decor is very understated and elegant. Wifi worked well, the beds were comfortable. Breakfast was busy. CHF 30 for continental and CHF 45 for full, so make sure you specify the continental if you only plan to eat a little. The croissants and pain au chocolat were the best she had eaten, my wife told me. Eggs to order and an excellent selection of high quality food.
"Good hotel with excellent breakfast service "
The pros : despite its age, hotel is looking quite nice inside and is nicely decorated. Service in the main breakfast is very good, special mention to Aurelie who is making triple sure that her guests are satisfied. The cons : hotel location is a bit remote, not particularly close neither to the airport nor to the city center. Bathroom inside the guest room was particularly small.
Staying at an "intercontinental" hotel , to my mind it automatically translates to quality, comfort and excellent service. Very disappointed to experience a very low standard of quality, very dated rooms and lacking customer service at the hotel. They absolutely need to improve the overall quality of the hotel. I do not recommend the stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM