of TripAdvisor Travelers recommend this hotel
"Good hotel "
Have been staying at the Ruijin fairly frequently for the last six years . It's a beautiful hotel, stunning grounds,very comfortable rooms and the executive building with its dedicated lounge is quite luxurious. Over the years though the service has become somewhat variable , no one to assist when you arrive and no information on hotel services . A persistent problem is getting a taxi especially at busy times and the hotel knows this but has done little to address it. It's a real shame as this is a becoming a major drawback if you are on business and need to get to appointments on time . I suggest the management take action on this and not simply just colluding with the taxi operators to require a top up to the meter fare. That's not good practice but is a common request from the bell captains .
"Lovely service, the hotel grows on you"
The hotel is a real heritage jewel in shanghai and very calming amidst the bustle of the city. We were initially very unhappy to be put in the 'main building ', which just looked like a normal big hotel building especially given the heritage aspects. But at the reception, the young girl, Catherine, very quickly changed things around and put us in the heritage red buildings even changing the rooms till we got one with a garden view. Wonderful service. Both the girls in the club lounge also need special mention Mingxin and Sherry. They ran around and got us vegetarian sandwiches and snacks. Always super polite and very prompt. Made the stay. Thank you all, ladies. Lovely feel of a relaxed era. Worth coming back to.
"Beautiful Property And Great Location"
The hotel is spread across a number of buildings in gardens in the center of Shanghai, surrounded by the tree-lined streets of the old French concession. My room was in the main building and was very nice. Lovely to actually open windows and let fresh air in - bed comfortable, nice linen and loads of power sockets. Room was at the back though and the windows were small - also backs onto the road so ask for a room at the front if possible. I didn't eat or drink in the hotel as the prices are crazy but that's not a problem - there are great bars and restaurants all within a short walk (try Boxing Cat brewery) and loads of cafes etc. Small downsides - the gym is in another building - fine in June but on a cold wet day that might be a pain. There is a note in the hotel room saying it might take up to 30 minutes to get a taxi. Crazy in central shanghai. Perhaps the note should create a better system' I was OK but would be very frustrated if I had to wait that Long. Staff were efficient though a little uninterested.
"Tranquility in Shanghai"
Overall, this hotel provides everything you would expect from an Intercontinental. Set in a tranquil location a few kilometres from the Bund waterfront, the hotel consists of a selection of low rise outbuildings surrounded by lovely parkland. While we loved the hustle and bustle of central Shanghai, we much preferred the less crowded parts. Areas like the French Concession, Tianzifang (our favourite) and Xintiandi are all within a short distance. Our room was in a separate building a short walk from the main reception, which did feel a bit odd to start with. Furnished and equipped to the usual standard with a nice view overlooking the grounds. Pool area is indoors, which is a slight drawback, although the area is very nice and my wife really enjoyed her massage. There is an outside terrace bar and a lobby bar. IHG card holders note that your free drinks vouchers are only valid in the lobby bar, which is annoying especially when the terrace bar is empty. But overall very good and one to recommend.
"Park-like setting, Shanghai"
This hotel is set in old government buildings spread throughout a botanic garden setting in the centre of the French District of Shanghai. I was in the 'Club' facilities which were very 'old world' and very comfortable. My room was very large and overlooked the fountain from a large balcony on the first level, very comfortable and twice the size of most hotel rooms. A pleasant stroll along the tree lined streets to the local shopping malls and tiny tea rooms, cafes and restaurants. You wouldn't know you were in such a busy city within the walls of the hotel, quiet and peaceful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM