of TripAdvisor Travelers recommend this hotel
"Opulence and eager-to-please attitude makes great experience."
After 27 visits to China, this reviewer is conditioned as to expectations in terms of personal service. I estimate I have stayed in over 60 Chinese hotels, several of them repeats. In Shanghai, I have stayed at budget, mid-range and luxury properties. I have been the only westerner in some hotels managed to Chinese standards. (Avoid, of course.) I have learned through experience that cultural differences, personalized or taken too seriously, can seem ruinous to a hotel stay. Westerners are usually put off by inefficiencies, and what may appear to be inappropriate behavior, such as smiling broadly when a customer is complaining. So when I checked into one of my all-time favorite hotels in Shanghai, I too encountered a rather sloppy attention to detail, from IHG Rewards Club status, to special requests and the amenities of the booked room. No matter, I simply insisted calmly on what I knew were the guaranteed features. Given a guest’s guidance a/k/a “speaking up,” the staff at this hotel will succeed. Why is this necessary, to correct the staff' This is China. What’s important is a staff member’s effort to please the guest, and at that the IC Ruijin succeeds admirably. The Intercontinental Ruijin Hotel is not without its faults. Some employees may not clearly understand English (and culturally are disinclined to admit that), you might end up with excruciating service lapses. No matter. When you realize only a word about needing to see the assistant manager or a supervisor, or, better yet, asking for a better English speaker, your experience will vastly improve. In China, you must respectfully make your expectations explicit; take nothing for granted. As a Destination Expert for the Shanghai Region on TripAdvisor, I consider the IC Ruijin my favorite hotel for a variety of reasons. First and foremost is the complete luxury of staying in the separate Club Intercontinental building. The food service in the opulent Club Lounge is only matched by an attentive wait staff. Truly, they want to exceed the customer’s expectations. And the dozens of acres of green space exclusive to the hotel provide a respite from a city which can be frenetic and, yes, sometimes difficult to enjoy. I have yet to have a request unanswered. So if you need a special checkout time, a taxi for an important appointment, or parcel receipt in advance of your arrival, they accommodate enthusiastically. The rooms are impeccably clean, towels oversized and fluffy, mattress and pillow top comfortable, and furnishings…well, there is more real quarried stone in the rooms and public areas than you would think possible. In essence, the grand tradition of the former French Concession is carried out impeccably in the design of the property. This is how the 1% lived a century ago, and now you can enjoy the same ambiance for little more than the price of an ordinary luxury hotel room in Shanghai. The internet is reasonably fast, and there are enough outlets for the most technocentric geek. What irritates me about the IC Ruijin' As soon as you realize the wonderful competency of the Club manager, she is usually promoted. Serena is the current assistant manager of the Club, and if you need anything, a word to her will make it happen. Her predecessor, Jesse, was legendary at the Club, but was promoted to the main building. One tip: Exit 4 to the South Shaanxi Metro station is only two and one-half long blocks north along Maoming Road. Considering downtown Shanghai’s traffic gridlock and unavailability of taxis during inclement weather and rush hour, using the bilingual Metro system can make a multiple-night stay far more enjoyable. And when you check into the Club, insist on receiving the sheet outlining your exclusive benefits, so that you can feel like the 1%, enjoying the breakfast service (including cooked to order), afternoon tea time, and a 2 1/2-hour cocktail service with copious hors d’oeuvres.
The intercontinental is s peaceful retreat from bustling Shanghai. The gardens are quiet, the rooms are quiet and comfortable. The hotel is beautiful. The location is great with and easy walk to shopping and taxi availability.
"Extremely Dusty Room, Poor IHG Recognition"
Was transiting through Shanghai en route to South Asia and had hoped, based on other reviews, that this could be a restful oasis. It turned out to be an overpriced, only-clean-where-you-can-see hotel with awful internet. The check in with reception was icy cold and robotic. I apparently got an upgrade for being a Spire member, but was told firmly that there would be no lounge access. As a broader statement to IHG in general, your recognition program is increasingly disappointing with more and more properties opting out of giving lounge access, even to its highest earning members. The most troubling thing was the DUST behind the bed. I only noticed this on the second day, and had wondered why I was sneezing so much. The blame should not fall on the lovely ladies that work hard in housekeeping, but on management who likely did not train them to clean in areas that you cannot see. I mean, the photos tell it all - there is years upon years of dust behind that bed. You could see the dust having a party in the light. To top it all off, the internet was out throughout the hotel for the entire day so getting any work done was out of the question. The only true positives were the friendly concierge and club floor staff in the club building. I definitely will not be back, and recommend you look elsewhere too. For the price you pay, there are far better IHG and non-IHG properties in town.
"Vacation to China"
Stayed at this hotel in Shanghai, China the end of August. The property is beautiful and very well maintained. The room was spectacular. Had a king size bed with a large TV at the end of the bed. On the other side of the TV was a couch and 2 chairs. The bathroom was beautiful with a large 4 clawed tub and a separate glass shower with 2 separate sinks. Stayed in the club building of the hotel. The staff we very helpful and the dinning room and food was excellent. All in all I would highly recommend this hotel.
"Beautiful grounds but there are much better hotels for the price you pay"
Chose the Intercontinental because had a great experience at their Lijiang branch. The hotel was set in beautiful grounds in the french concession but the service was sub par. While the staff were polite, it was clinical and the best service we received were from the doormen who drove the buggies, and housekeeping staff who were earnest and friendly. However reception was indifferent and cold, and the concierge lacked local knowledge, and had a poor grasp of English which is surprising for an international hotel. They seemed to be poorly trained, and the service was at best what you would receive from a 3 star hotel but nothing beyond that. There's a template style of response that's only reactive but not proactive. The room while small and cozy, had a pretty bad stain on the wall of the bathroom and wifi was incredibly weak so I had to head to the lobby whenever I wanted to connect to the internet which was very inconvenient. The location was great however for the high price you pay, there are much better stays in Shanghai. Felt the hotel missed so many opportunities in which they could have delighted guests, especially having such an advantageous environment. All in all it was a below standard experience with lazy service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM