of TripAdvisor Travelers recommend this hotel
"Not the best intercontinental experience but good enough"
This is my 4th stay at different intercontinental hotels. I think this is my least favourite but it's nothing terrible, just standard. The grounds are pretty enough, especially for inner Shanghai, but fairly standard greenery. The room, we got upgraded to deluxe. It was a large room with 2 bathrooms, large lounge and huge bed with views over garden. However, it's right above the entrance so was noisy late and early on. The room feels really dark due to all the dark mahogany wood and dim lighting, I needed a torch to find the on switch for the coffee machine. The biggest fail is the club lounge. It was so bland, the food, the drinks the place, definitely not worth the money. Particularly poor was the afternoon tea. We got there exactly as it started and the only sandwiches were ham and mayonnaise and the bread was already starting to be stale, if felt like they had been made on a different day. I agree with other reviews, its way to expensive for such standard service. One plus for the place is the beautiful swimming pool, well worth a dip. Another annoyance is that the club building just had people wandering all the time that weren't staying there, same with the grounds. It should only allow people in that have cards. Security was very lax. The staff were polite enough but, I challenge some of the managers here to go to Intercontinental Danang in Vietnam and see how good it can be made for guests and club members with just small attentions to detail. Finally, they ask you what type of stay you are, business, honeymoon etc. However, in all the other resorts they do something for the guests based in that, free cakes, champagne and flowers for honeymoons etc, this place doesn't. For those not used to the intercontinental experience, this place will be good for you, but those that have seen others will be disappointed.
"Definitely not worth the money or time to stay here"
I stayed at this Intercontinental in June 2017. It has been on my mind for some time to write a review. My check-in experience was average but nothing special. The standard coolness I've come to expect after living in Shanghai for 5 1/2 years. I stayed here because I was in between apartments. My room was not in the main building, which was fine. It was on the first floor overlooking the driveway. This meat that I couldn't open the shades without people looking in and everytime a car drove by the headlights were directly shining onto my pillows. I asked to move but was denied. I am sure the hotel was not full so why I couldn't be moved to another room I can not understand. As for the room itself, there are much nicer and cheaper places to stay in Shanghai. It was tired and a bit dank. I am well aware of the humidity in Shanghai and the challenges in keeping first floor dwellings from smelling like a basement or cellar. This hotel simply hasn't figured it out I'm pretty sure that the mold growing under the carpet contributed to this. The room needs some freshening up. Too dark, too dank. Once leaving the hotel, I requested a taxi to the airport. It was a rainy day and anyone that has lived in Shanghai knows the challenges of getting a taxi on a rainy day. I waited an hour, which is longer than I would expect. It wouldn't cost much to keep a few taxis on retainer. The concierge did help me with my bag and then went back inside. I immediately had to negotiate with the driver over a price. Something I never have to do in Shanghai.This drier knew I was at an expensive hotel in the rain trying to get to the airport and he decided to use his leverage to earn an extra buck. What is troubling for me is that the concierge watched the whole interaction and did nothing to help. Being a resident, I was able to negotiate all of this. If I were a visitor/tourist, this would have been an even worse experience. I feel this reflects very badly on the helpfulness of the staff. They were next to useless. Better hotel options are available throughout the French Concession and in other great parts of this amazing city.
"Amazing hotel grounds, Club room a bit standard"
Overall, I enjoyed the hotel and the grounds. The Club Section is beautiful, as is the room to have an evening drink or breakfast. I thought the actual Club room was standard, not overly impressive. I also thought the sound in the adjoining rooms was noisy. The last evening, I had a drink in the lounge with a client, and our language interaction was quite difficult. I will commend the portions and taste of room service. I ordered the black cod which was delicious. I did not know it was deep fried but it was very good. Overall staff was quite nice and they tried with English but overall translation was difficult.
"Opulence and eager-to-please attitude makes great experience."
After 27 visits to China, this reviewer is conditioned as to expectations in terms of personal service. I estimate I have stayed in over 60 Chinese hotels, several of them repeats. In Shanghai, I have stayed at budget, mid-range and luxury properties. I have been the only westerner in some hotels managed to Chinese standards. (Avoid, of course.) I have learned through experience that cultural differences, personalized or taken too seriously, can seem ruinous to a hotel stay. Westerners are usually put off by inefficiencies, and what may appear to be inappropriate behavior, such as smiling broadly when a customer is complaining. So when I checked into one of my all-time favorite hotels in Shanghai, I too encountered a rather sloppy attention to detail, from IHG Rewards Club status, to special requests and the amenities of the booked room. No matter, I simply insisted calmly on what I knew were the guaranteed features. Given a guest’s guidance a/k/a “speaking up,” the staff at this hotel will succeed. Why is this necessary, to correct the staff' This is China. What’s important is a staff member’s effort to please the guest, and at that the IC Ruijin succeeds admirably. The Intercontinental Ruijin Hotel is not without its faults. Some employees may not clearly understand English (and culturally are disinclined to admit that), you might end up with excruciating service lapses. No matter. When you realize only a word about needing to see the assistant manager or a supervisor, or, better yet, asking for a better English speaker, your experience will vastly improve. In China, you must respectfully make your expectations explicit; take nothing for granted. As a Destination Expert for the Shanghai Region on TripAdvisor, I consider the IC Ruijin my favorite hotel for a variety of reasons. First and foremost is the complete luxury of staying in the separate Club Intercontinental building. The food service in the opulent Club Lounge is only matched by an attentive wait staff. Truly, they want to exceed the customer’s expectations. And the dozens of acres of green space exclusive to the hotel provide a respite from a city which can be frenetic and, yes, sometimes difficult to enjoy. I have yet to have a request unanswered. So if you need a special checkout time, a taxi for an important appointment, or parcel receipt in advance of your arrival, they accommodate enthusiastically. The rooms are impeccably clean, towels oversized and fluffy, mattress and pillow top comfortable, and furnishings…well, there is more real quarried stone in the rooms and public areas than you would think possible. In essence, the grand tradition of the former French Concession is carried out impeccably in the design of the property. This is how the 1% lived a century ago, and now you can enjoy the same ambiance for little more than the price of an ordinary luxury hotel room in Shanghai. The internet is reasonably fast, and there are enough outlets for the most technocentric geek. What irritates me about the IC Ruijin' As soon as you realize the wonderful competency of the Club manager, she is usually promoted. Serena is the current assistant manager of the Club, and if you need anything, a word to her will make it happen. Her predecessor, Jesse, was legendary at the Club, but was promoted to the main building. One tip: Exit 4 to the South Shaanxi Metro station is only two and one-half long blocks north along Maoming Road. Considering downtown Shanghai’s traffic gridlock and unavailability of taxis during inclement weather and rush hour, using the bilingual Metro system can make a multiple-night stay far more enjoyable. And when you check into the Club, insist on receiving the sheet outlining your exclusive benefits, so that you can feel like the 1%, enjoying the breakfast service (including cooked to order), afternoon tea time, and a 2 1/2-hour cocktail service with copious hors d’oeuvres.
The intercontinental is s peaceful retreat from bustling Shanghai. The gardens are quiet, the rooms are quiet and comfortable. The hotel is beautiful. The location is great with and easy walk to shopping and taxi availability.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM