of TripAdvisor Travelers recommend this hotel
"Everything you could want, and close to transport."
I booked a room overlooking the Eastern view, for the last weekend of Vivid. The crowds poured out of the Gardens til late, but we were so tired we weren't bothered by the noise. We thoroughly enjoyed our stay, the room was perfect, and the attention to detail by all the staff was wonderful. I really need to congratulate the hotel for having a safe bathroom, I need a grab rail in the bath since my balance is a little compromised, and there it was! The bath was relatively easy for me to negotiate as well, since it was quite low. I am so pleased, since I'd forgotten to ask if we could have a bathroom with a walk in shower. With my knees I really do struggle with some of the bathrooms we've been assigned in different countries. Also, for the first time ever I needed a sewing kit, and there was a good one supplied, as well as quite a few other useful things like nail file and orange stick, make up remover pads, ear buds, shower cap and hair tie, and sundry other things I didn't need this time. The cafe down on the ground floor is exceptional too.
"Overall negative experience"
We stayed here for two nights with our two children to see vivid. When we booked we originally only booked for one night, then decided to add a second night later. At that time we were no longer able to get the same room for two nights. When we checked in our room (with a view) was now available for the second night (meaning we didn't have to change rooms) for an extra $50. We weren't impressed but accepted it. When we checked out we their machines were down and we weren't able to pay our bill. We were sent the bill the next day, now with another surcharge for paying via credit card. After three phone calls we were finally able to sort out the matter of paying our bill but now they wanted to charge us an extra $100 to stay in pur room for the two nights (not the original $50 quoted on check in). To top it off they have already charged our credit card for it. The manager eventually refunded us for the upgrade but the whole experience has turned me off ever staying here again. The rooms were nice and clean, but only small. The bed was good, very big. Pillows terrible, and what we wanted from the pillow menu weren't all available. We returned to our room for a day sleep for our babies and it was being made, no ones fault, just another annoyance. Parking was a major problem due to some American diplomat visiting and the entrance being shut off. We ended paying a huge fee. Everything in the hotel atttacts a surchange. Just up the prices so people know what they are paying upfront. Room service for example had a very comprehensive menu, then a surcharge to have it delivered to your room'!' Overall the hotel is nice but we won't be back. I've had much better experiences in Sydney.
Service as soon as you step out of your car is excellent, check in is fast and efficient, the 2 rooms we got were perfect, soft and dreamy beds,Fluffy towels, the bathrooms were Spic n Span Clean, the hotel's restaurants had a lovely ambience especially the rooftop bar. Location is key, A 5 minute walk to circular quay, 5 min for the royal botanical garden, 10 min or less to the rocks, 15min to the mall(westfield), 12 min to Hyde Park, what else can I ask for, Such a great stay, you definitely get what you pay for😊 Comfort at it's finest
"Centre Of Everything!"
Stay here for a weekend in June. The staff were very welcoming as the first words were "First, welcome to the hotel." We were lucky and we were able to check in early at 11:00! The hotel is at he centre of Circular key and great views of the Opera House and Harbour Bridge from the pool. The room was perfect with a window seat, two double beds and an antique bathroom with speaker from the tv. It also had a mini bar and pod coffee machine (I made noodles with it). Overall a nice hotel although a bit pricy. Strongly recommended from a Melbournian.
"Lovely celebration visit"
We had 2 rooms overlooking Eastern Harbour, lovely. Also, Club Level was great before going out for dinner for some champagne and snacks, excellent service. We preferred the downstairs main breakfast for a larger selection, but the Club choice was fine as well. Will stay again when I need to be in this part of town.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM