of TripAdvisor Travelers recommend this hotel
"Great views... lacking in a few things."
It’s the little things that make a great hotel, and the Shanghai JWM doesn’t cut it. Don’t get me wrong, it’s a nice hotel, but in many ways it doesn’t rise to the standard of the JWM brand, or compete well with other luxury hotels in Asia. Service - The staff here are very young, nice, eager, and speak very good English (which is helpful) and... young. Unfortunately they are not very well trained or have much experience. The waitstaff are frenetic and bump into chairs routinely, and were more eager to make sure the buffet food platters were straight than in making sure guests could actually get to the food. The front desk folks in the executive lounge spend most of their time on their phones, not greeting or helping. There was a bright fluorescent light bulb strobing for the entire day in the lounge without anyone bothering to fix it… despite numerous requests. It was so bad that no one could sit in that area. I don’t believe that staff were unwilling to help, but that they just didn’t understand the problem, or maybe didn’t know what to do. Facilities: The gym is nice, and open 24 hours, which is a great benefit especially to overseas travelers. The Executive Lounge is well appointed and the views are outstanding. The food was acceptable, but nothing special. I would suggest having smaller plates available in addition to the large dinner plates. And the "World's Highest Library”, attached to the Lounge, is awesome. The elevators are a bit of a maze, but that is pretty standard in a highrise-style hotel. At least they were fast. The Room: JW generously upgraded me to a suite with nice views. The room was large, and the bed was comfortable. But the rest of it was lacking. The rooms were jammed with furniture, and nothing very usable or comfortable - besides the bed. It was like someone chose the decor and furniture out of a catalogue and forgot to actually see if it worked. It didn’t… for me at least. The bathroom was spacious, but had issues for a luxury hotel. The shelf in the shower was barely big enough to hold the three small bottles that the hotel provides - if you brought your own shampoo, even travel size, it has to go on the floor or you have to remove the hotel’s supplies. The tile in the bathroom has a very nice louvered look to it from afar, but up close you realize that nearly all the gaps are filled with dark mold - never put gaps in a wet place, it’s just asking for trouble. There is no “kick” at the sink - most folks probably won’t notice it, but you’ll find yourself slightly annoyed that you have to bend over further to reach everything at the sink area. Someone had used different types of caulk (gloss and flat) to fill in the gaps around the mirror, and it was a very sloppy job - with some smears still on the mirror at the top. (Remember, I said it was little things…) Location: The hotel's location is close to the People's Park metro station which is nice, but it's on the outer edge of the area where most people would want to walk. Not bad if you like to walk, but make sure you are prepared. Overall, I loved the views but was frustrated by the lack of thought and training that went into the facility and the service. I’m generally not that picky, but really expect more at a JWM. With stronger management and training, and more attention to detail, this could still become a great hotel. But it’s not there yet.
"Recent stays 15 nights in November 2017"
I had the pleasure to use this facility as my home over a 17 day period this month. I stayed there for 2 nights then moved to Nanjing for 2 nights back to the Marriott at Tomorrow’s Square for another 11 nights. This Marriott’s staff literally enabled me secure most of my belongings which were safely kept until my return. They even put me back into the same room. My compliments to the management team. Clean rooms, great restaurants and friendly, well trained staff.
"A brief business stay at the JW Marriott in Shanghai"
The hotel was wonderful. Good rooms, good food, fabulous location. But the best aspect was the outstanding service from everyone in the hotel. One particular standout was the concierge, Maria Sablina, who was terrific. She helped me find a way to make several purchases online, including using her personal credit card to facilitate the transactions for me. Maria went out of her way to help me find the items, purchase them, and get them delivered to the hotel in just the one day I had before having to return to the US.
"Losing Kindle Paperwhite in the Hotel"
I had often chosen to stay in this hotel but might no long do so going forward. I checked into the hotel on 9 Nov 17 late evening for a meeting on 10 Nov 17 morning and then checked out immediately after lunch. After leaving the hotel and arriving Pudong Airport, I found that I had left the Kindle in the hotel room. I was still reading my Kindle on 9 Nov evening and I hadn't been to any other places during my Shanghai trip this time. Called and emailed hotel and the answer was that they didn't find it, and that they had strict protocol to prevent staff from keeping left items of guests.
"good location and excellent servises"
My wife and I visited Shanghai last week and stayed in this hotel for two nights. The hotel is at very convenient location. With the recent renovation, the hotel is very clean and comfortable. The reception area with very experienced staff made the check-in very efficient. The room is great. One particular incident is that for a foreigner, it is very difficult to get a Uber service since we do not have a local payment account. However, the concierge in the ground floor was very helpful to get our problem solved. Good value for money in staying this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM