of TripAdvisor Travelers recommend this hotel
The property is in such a lovely location that the problems we had with both our rooms didn't matter at the end of the day. As soon as you walk in the door you are relaxed. The staff are well trained and accommodations. Hotel is very nice, but the pool area could use a little love.
"Great location, but not 5* property"
Perched above the ocean which is an easy ten minute walk down the hill. Valet only parking (valet staff was exceptional), $35/night. Also a $35/night resort fee; the pool area is too small to accommodate even a modicum of hotel guests. Byzantine floor plan ensures difficulty in locating your room or the entrance or exit you are looking for. Rooms are standard sized but have excellent bedding and enormous modern TVs. Shower stall is huge with high water pressure. Our village view room had the tiniest deck I have ever seen. Al fresco Coastline restaurant is excellent (BLTA sandwich, breakfast tacos), and has a great view. Didn't dine at their high end dinner only Kitchen 1540, but it is probably outstanding if Coastline is any indication. Also a quaint outdoor patio with many cabanas for private dining.
Rooms are old and smelly. There was a vibrating noise 24/7 that made it very hard to sleep through. Thee in room dining was inedible, literally the worst we have ever had. Loud music and talking up to midnight. Valet staff was superb.
"Beautiful Property, Below Average Service"
When staying at a L'Auberge property, you expect the best. Great service, great facilities and overall a more luxurious experience. I've stayed at the Napa property multiple times and absolutely love it. In San Diego, however, the experience did not live up to expectations of a L'Auberge brand name hotel. The south side elevator was broken, causing us to walk up and down flights of stairs to reach our room (not good for a 70 year old woman with back pain). The next day the bathroom in the south side of the lobby was closed for repair. The gym is small, dark, and unkempt. There's no turndown service. Something every luxury hotel (and every other Auberge property I've stayed at offers). There's no free coffee in the lobby in the mornings - instead guests have to pay an exorbitant $3 for a cup of coffee. For a hotel of this caliber (and rooms at these prices!), things like turndown and coffee should be a no brainer. Overall, very disappointing. And, something L'Auberge management should look into if they intend to keep their brand name properties strong. Next time I'll think twice before booking another stay L'Auberge.
"Didn't get what we wanted"
Came here wanting a quant getaway. While checking in Shawn told me happy birthday- for which it was, when I asked if we had a nice view considering the lack of people he answered it was a 'villa view' by a conference room. I would absolutely never stay here again, I have a cheap mini fridge going on/off all day and night with a view of a tree....pretty sure I'm close to the ocean here but it seems I received the lucky interior rooms with a crappy (motel 6) fridge that goes on then off..then on...then off.. I'd rather sleep at home.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM