of TripAdvisor Travelers recommend this hotel
"Studio with a View"
Spent three nights in a Studio Apartment over looking the river and the amazing technicolor show on the East Bank. Once I worked out that the Lobby was on the third floor and a different set of lifts took me up to the 7 th floor all fell into place. The room was really amazing and had everything you need for an enjoyable stay in Shanghai. The digital set up for lights, room tidy, privacy and closure of curtains were at your fingertips on the bedside table. Easy to follow and fun to work. The bathroom had an extraordinary deep large bath, great to soak in after flogging the pavements of the city. The toilet was a lot of fun to experience and will provide a good story on my return to Australia. Being on the Bund gives it other advantages , particularly being near so much activity. The hotel also each night gives guests a free cocktail, which is a pleasant custom. The Reception people are helpful and ensured all went well with my stay. I have no hesitation in recommending this hotel.
"Great location with beautiful views"
Visited this city many times before but it is my first time at this hotel. Tasteful deco and superb location. My room has a beautiful view to the bund and river. The quality overall can be improved though. Breakfast is bountiful but quality is average, bathroom sink has stains on and no house phone to reach front desk from public area on each floor.
"Quality not matching price and reputation"
We spent a night there for our anniversary with very high expectations knowing the reputation of this hotel. How not to be excited to stay in the 18th best rated hotel of Shanghai on the Bund'' To make it short, this place seems to be overrated. The overall quality of our stay couldn't match the standards of a "4.5" stars hotel. For the same budget and location, you would be better some place else. Let's start with the highlights: the contemporary interpretation of the traditional interior design in the room gives it a unique and charming touch. Especially the somewhat "lit a baldaquin" ("four poster bed") which was clean and comfortable. The room also featured a Japanese style toilet (heated seat, cleaning/drying functions) and a very large bathtub with a head rest. These and the location are probably the few qualities of this hotel. We were lucky enough to get a room on the 20th floor. What a pity there was a 50cm wide beam crossing the unique tiny window opening in the room. It felt like a statement to emphasize the worthlessness of the backyard ("city view"). Or maybe they are just trying to deprive you of the only view and natural light you can get in this room' We did try to book a "Bund river room" but they were apparently sold out. Still, the prices are quite similar despite the obvious difference of space quality. Not fair' Besides, the design shows good intentions in the details but the level of interior finishes is quite lacking, looks rushed. Also, if you are looking for the window shutter switch, just forget about it. It is integrated to the control panel next to the bed (next to the alarm clock button...). We only found out before we checked out, which means we spent the whole night without any curtain. These details wouldn't get us to rate it so low if it wasn't for the "inclusive" breakfast experience. Worst breakfast buffet ever and we've been to more modest places in China!! By default, people are placed in private rooms and they have to share the 10 people table with other guests because they don't have enough individual tables. The hotel staff wouldn't even advertise them unless you insist to get your own table. We had to experience an embarrassing moment when we came back to the shared room where we were placed by the staff, as other guests were assigned the same seats while we were fetching some food. There is no management nor coordination whatsoever among the hotel staff! Don't even expect them to take away empty plates as they normally do anywhere else. Moreover, the food selection is quite limited. The space is so tiny that people would sometimes queue to get some coffee or wait for 20 minutes to get their eggs delivered (only nourishing "Western" option if you don't feel like having rice or noodles). The taste is decent but nothing to be impressed with. I don't recommend getting the rooms with inclusive breakfast offers if you could save yourself a few bucks and a bad headache before your start your day. This is quite unimaginable and rather unacceptable for such a high-rated place! And I couldn't help but notice that the hotel general manager is posting a copy/paste message to most negative reviews on Trip Advisor. Something that goes as "We thank you very much for your comments of your stay with us recently. We look forward to welcome you back again in the near future." This makes it worse as it feels like he is not even trying to read and acknowledge the critiques. Is that reflecting the whole hotel staff's professionalism'
Not too cheap, but very well located hotel with beautiful view on the bund. Rooms very nice, all luxury there. English language is not so known at reception. No bar, breakfast could be better. but overall very good
"Warm and inviting, excellent location"
We decided to book this hotel because of the excellent location and the rave reviews. Yes, the location is excellent, right on the bund, however, all the cab we took had did not recognize the address nor the hotel name. Since we speak Chinese, we were able to look for it on the google map and give them the streets near by. I can imagine other foreign travelers having a bit more of a problem. When I booked the room I specifically asked for a room that would give a better view of Puxi, however, the Bund Suite they gave us really only offered a view of Pudong. I must say though, it was a great view, just not what I wanted. The room is very warm and has a lot of character. It's not exactly an open concept nor was it big, but it's got charm. One problem I found with most Chinese hotels is that they all have very fancy lightings and automatic curtains, but they don't label them well and you can't really find which buttons is for which function. The service was good with the concierge and the check-in counter. However the doorman was a bit sketchy. We asked him to call us a cab to the hotel. He said that we had to give him the fare instead of the driver. Hmmm, okay, fine, the price was reasonable so we agreed. While we were waiting he asked if these group of 5 Japanese tourist could join our ride. 1) I don't know you can fit 7 passengers and their suitcases in one mini van. 2) I am sure he did that so he could swipe some of the money we paid him. Anyway we declined, our ride came, we double checked with the driver that it was right that we paid the doorman and do not have to pay him again, he said yes. The ride was comfortable and the driver was professional. BTW we also found other doormen throughout the day to be a bit rude. The reason I am not giving a 5 star review is also because of the breakfast. The breakfast here has very little selections compared to bigger hotels. I wouldn't mind the small selection if everything was cooked well, however, everything was disappointing. It was also a bit messy and many things left empty. All in all, go for the location and the view from the rooms. Just don't think it's a five star hotel, even though it charges just as much.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM