of TripAdvisor Travelers recommend this hotel
"Right by the Bund!"
This hotel ticks all the boxes from proximity to the Bund to being a posh but relatively affordable hotel to great customer service. We had a seamless check in at reception despite it being almost midnight by the time we got to the hotel. Loved the fact that the Bund was right by our doorstep - it was so convenient. And it was right by the ferry pier that takes you to the opposite side. We had an awesome view of the Bund from our room - the view at night was so beautiful. We had good nights of sleep our 3 nights there as the bed and duvet were very comfy. We loved the bathroom and toilet which had the Japanese electronic bidet and Housekeeping did a fantastic job of cleaning the room. Breakfast was pretty good with a fairly large selection of local and western fare and the staff were very prompt at cleaning dirty plates. It was really thoughtful of the concierge to let us know it would most likely be faster and cheaper to take a taxi to the airport from the hotel instead of taking a taxi to the maglev station and then the train. Highly recommend Les Suites Orients and would love to return in the near future :) The only thing missing from the hotel is a rooftop pool but that could be due to historic building restrictions.
I moved to Les Suites after a conference at the Shangri La JingAn. I must say that if you want to be on the Bund area this is the hotel you need to be at. Positives. 1. Location - you can't get better. I was in room 1008 and the view across to the Pudong area out the window was awesome. It was great to sit in the room lounge and watch the day go into night and see the lights get brighter as night come on. Additionally it is not too far from the Yu Garden area, where if you want some market type shopping you can get it there. You are not that near to a metro station, but Najing Road East station was about 20 min walk, I did not try the Yu garden station which was closer. To get across to the Pudong area, the ferry is directly across the road, could not be any more convenient. 2. Room - As said I was in room 1008, which was a bund view suite. The room was large with a separate living and bed area. In the bedroom there was a sunken lounge area where you could sit looking out the window to Pudong. The bed was large and comfortable for me, usual Asian hard mattress. In the bedroom there was a tv that rises from the cabinet and also a tv for the bathtub. 3. Staff - the staff were great whilst I was there, could not be faulted. The English was OK, and manageable. 4. Lounge - On the 3rd floor there is a common lounge area (which is am using to write this review). It is a great little area to use during the day. Negatives I could not say that I had any real negatives. I suppose if I was going to be picky, the room was a little dark. I also found the room too cold, even though I adjust the temperature up. The hotel was not on the same level as the Shangri La JingAn, but if I was to come back to Shanghai I would be more than happy to return, and if anyone ask for a recommendation I would suggest this hotel.
"Nice location. They really need to work on their English and occidental uses & costumes"
Nice small hotel. Not very large rooms, but more than enough, with a small sitting area. Views to the Bond are astounding. Breakfast is good and lounge is decent, although there are only coffee (tea) and cookies to munch on. Excellent location, just in front of the ferry to the Bond and walking distance to many interesting places. If you don't speak Chinese, you're at a real disadvantage here. Most staff does not have even the minimum English knowledge to respond very basic questions (where is a pharmacy' Are you affiliated to any points/miles program' Could you please bring some soap'). Also, they have the unnerving custom to literally take your plate out of your hands after the time for breakfast is over. Some more training in Englis and Western culture will go a long way.
"What a let down - spoilt my last day!"
Shanghai was our last stop and our experience in China thus far was incredible. This hotel however killed our fun towards the end. Firstly when we booked we did about 3-4 months in advance. We had categorically asked for a room on one of the higher floors. On checking in we reminded them but standard response was we are full up you have to make do with what we give you. Also during our stay we damaged the iron accidentally which I reported. They did not send another one till I reminded them in our third day's there. Although I took full responsibility it fell from the ironing board under our watch due to the ironing board having a strange locking Mechanism but we did accept responsibility. Now on checking out just as we were leaving we were hammered with a bill and they said for un- washable towel and broken iron. I said I did break the iron however not damaged any towel which they agreed. Then lo and behold - 600 RMB for the iron (72 GBP for a rubbish made in C iron or USD 100) A cheap room iron '''' This could be bought for 10 dollars in the store down there - I challenged it and then the chap at reception said okay pay me 400 and I said that was still ridiculous and then he said ok pay 300 - I found this ridiculous : incredulous that they could bargain / haggle for a rubbish iron making money out of guests for the wrong reasons. I had a flight to catch and anyways struggled with their language capability so just paid and rushed off. So to sum it up - I will not stay there again until circumstances force to.
My wife came with me on a business trip for 2 nights in Shanghai, 4 in Suzhou followed by three more nights in Shanghai. Since I had never heard of Les Suites before seeing it here on TripAdvisor I was a bit worried that it would not meet my wife's expectations. My plan was to stay the first two nights and if there were any problems just cancel the second stint and go elsewhere. Thankfully this was not necessary as the hotel and the staff exceeded our expectations. As others have said the view in the Deluxe Bund rooms are spectacular. But the conscientiousness of the staff is what really impressed me. The first morning after breakfast we were in the lobby and I was asking about making arrangements for my wife to go to Yu Garden while I was at work. It must have been pretty obvious we were clueless about getting around and I was a bit apprehensive about leaving my wife alone. A gentleman who was standing back by the piano and observing the goings on stepped over and inquired if he could be of assistance. This gentlemen, Mr. David Low, then explained a good time to go to Yu Garden would be later in the morning and when my wife was ready the hotel would get her a taxi. My wife later received a call that her taxi was ready, when she came down the elevator one of the ladies at the front desk (Crystal) met her at the elevator and presented here with a Chinese fan (it was a hot day) then escorted her down to the ground floor and helped her into the taxi. On our second stay, I stopped at the Concierge and asked if they could direct me to a Catholic church with an English Mass. After a bit of a computer search the Concierge wrote down the address and the time of the Mass. We had plenty of time so we went down to have breakfast. Not sure how the Concierge knew we went to breakfast or why he double checked his advice but about 20 minutes later he showed up at our table and said he was sorry but he had mistakenly given us directions to a Christian church not a Catholic church. He then gave us the corrected information. There were a couple of other incidences that reflect well on this establishment but I think you get the picture. Nice people and professional, they've got my business from now on.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM