of TripAdvisor Travelers recommend this hotel
This property has excellent service from bellman to front desk. Dominik is a true professional and the Mandarin is fortunate to have him. When the rooftop bar/restaurant closed for weather, my husband, teenage sons, and I had dinner in the bar off the lobby. I'm disappointed that I can't remember the names of the two young ladies working the bar July 7th because they truly made our night with outstanding service. Killer cocktails & delicious dinner and dessert. Location is great and rooms were beautiful.
Typical Mandarin oriental hotel standard. Great service. Beautiful rooms. Nice rooftop bar. Gestern location in Munich. Best Sushi Restaurant in town - Nobu. The hotel is expensive but it worth every penny
"Re : Nice Hotel in Munich with generous amenities"
I had a one night stay at Munich before I started my long vacation and decided to choose the Mandarin Oriental Munich. This is my second visit to this charming Bavarian city. Previously I had stayed at the Charles. Arrival My flight arrived very early morning at 7AM. Knowing my early arrival I got my travel agent to get the hotel to provide an early check-in. They did not disappoint as I was able to check in immediately. In fact, the hotel staff already know who I am upon arrival even though I took an airport taxi instead of the usual hotel limousine. I was further pleased to learn that I had been upgraded to a Superior Junior Suite. Check-in was very quick and I was also offered a welcome drink at the restaurant. The Superior Junior Suite This is the entry suite for the hotel and it’s basically a spacious room with high ceiling and a nice renovated bathroom. The major bonus of the suite is a large outdoor terrace. Unfortunately, the suite does not have much of a view. Still it is great to have an outdoor terrace to enjoy and relax in with a beer or coffee, from the fully complimentary mini-bar and enjoy the distant church bells. Other features of the room includes a stylish but ageing B&O television, Nepresso coffee machine ( horray! ), Bose sound system and spacious writing desk. The kind size bed is comfortable but the pillows are way too large and soft so I asked housekeeping to bring up replacement pillows. The décor of the room doesn’t have much wow factor but it’s functional and comfortable. The shower has good water pressure but otherwise, the shower stall is too small and so is the soaking tub. It appears the bathroom is very much an after-thought, perhaps restricted by building design. Internet is free and quite fast. To be honest, in terms of physical product, I have seen better, even among Mandarin Oriental own group but it’s still an improvement over my previous hotel. Common Areas and Location The hotel looks quite grand on the website but in actual, it’s quite small. The ground floor lobby area comprises the lobby lounge, a bar and a separate fitness room. The space is so limited that for the first time, I saw reception and concierge sharing the same desk in a hotel. The 2nd floor restaurant serves a great breakfast in the morning, as expected of a luxury hotel in Germany. Large assortments of cheese, cold cuts, fruits and yogurts etc. A separate menu offers hot dish where one can order ala carte as much as you want. If there i\wass any nitpicks, it’s the lack of variety of sausages. The fitness room is again another after-thought, with limited equipment and in a small room that is left un-attended. However, it appears most European hotels do not give much thought to fitness centers, unlike in Asia where it is always large and fully equipped. I worked out there 3 times and each time, I am the only one. There is a terrace restaurant at the top floor which has a 360 deg view of Munich city. Unfortunately, it is at the 7th floor and not high enough to offer any true panoramic view. The hotel is well located, steps away from the shopping haven of and Maximilianstraße and tourist area of Marientplatz so it is very well located. Located within Maximilianstraße are loads of luxury shopping including the flagship boutiques of Hermes and Louis Vuitton, for those so inclined. Inside there are the latest products from the brands, and you can expect good service and be attended by impeccably dressed salespersons. Service As expected of a Mandarin Oriental, service is polite, attentive and caring. Staff seems eager to please and genuinely want guests to feel happy. But there are a few service issues that somehow distract from the overall experience. The first being a prepaid card which the hotel purchased on my behalf but did not study how to set it up so it required me to make another trip to the store to get it properly done before I could use. The other incident involving house-keeping. I requested for my room to be tidied / cleaned up on morning of the day when I checked-out since I missed turn down due to jet lag but was politely refused as apparently, but policy is not to clean up on the last day. They did send me some fresh towels though. Since I had to stay at the room until late afternoon, I would have appreciated if they had cleaned up the room. Lastly, I misplaced a computer mouse in my room and when asked if the hotel can send it over to me, they initially suggested renting a car to deliver the equipment to my hotel in Berchtesgaden for Euro450!! Anyway, the issue was sorted out subsequently. One thing the hotel did right was they are very generous with amenities. I had a simple breakfast with jam and bread in my room upon checked-in, a generous fruit platter, some free biscuits and the minibar is entirely free, including free beer and tidbits along with generous supply of mineral water and they hotel also provided a free bottle of champagne as a gift. This is in sharp contrast to many other hotels typical in Europe where they try to charge even drinking water. Another mention is that the hotel main restaurant, the Matsuhisa, was unfortunately closed during my stay. As the restaurant also provided a fair bit for the F&B offering in the hotel, closing it restrict the offering in this aspect, which I think the hotel could have given some thought to have a replacement. I end up having room service which is of acceptable quality. Conclusion The Mandarin Oriental Munich is a nice and cozy hotel and while not quite on par with the very best, it’s probably the best that Munich can offer. The rates are quite expensive though but the hotel made it up with friendly service and generous amenities. I certainly will not mind to return despite some minor service hiccups. A very good score of 4 out of 5.
Couldn’t ask for better service and location... walking distance to everything. Simply amazing! Staff was on check with out making us feel uncomfortable. Just the sweetest, professional and most attentive staff. Cant wait to go back
"Fabulous attention to detail"
Beautiful hotel in central downtime Munich with all the amenities you would expect of an Mandarin Oriental and the commensurately high level of service. I am definitely a BIG fan and would unquestionably consider next time I visit Munich.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM