of TripAdvisor Travelers recommend this hotel
"Our Favorite even though we own at a different Marriott - shh don't tell"
we try to trade into the grande vista whenever we want to stay in Orlando. they have the best restaurants, bars and pool side activities. you'll see us pool side at least once a year if not more. The kids loved all the activities when they were younger now they mostly play at the pool or head to the parks.
"Great staff but not "Grande""
First I would like to say that 95% of the staff were great. They were kind and helpful. Our room however left a lot to be desired. We have stayed at many Marriott hotels and to say "Grande" is an over statement. The carpet had nails that you could feel every time you walked over the tack strip between the carpet and tile. We let them know but nothing was ever done about it during our stay. The bathroom had mold in the shower and the water smelled like swamp water. We also requested a late check out but they said that was never noted and we were told by housekeeping that we needed to leave. No shuttles to any of the amusement parks. Lyft was a God send for us. For our family we will look for a better hotel next time.
This is our 3rd time here in last 60 days We are annual Disney pass holders.... 15 min from DisneyWorld, great location Great staff, fun environment Check in could be smoother but overall good When checking in, confirm you have daily room service, I heard some other people say that didn't have it included which I didn't understand
"A Tad Crowded, but Great Place Nonetheless"
There were truly no complaints at this upscale resort that I tagged along on my cousin's reservation. It's perfect proximity not only to Disneyworld but other theme parks and nearby retail was a welcome surprise. It's easy to find and tucked away nicely behind a moat! The property was huge and beautiful and the staff was friendly and helpful. The facilities such as barbecue and pools were accessible and it was a great communal atmosphere. I really have no complaints about the beautiful property itself, but... I don't know how much my cousin paid or used her Marriott Rewards, and the Hard Sell on the Marriott Vacation Club was a bit disconcerting. It appears the club is a total scam if you aren't jetsetting several times a year, and this negative experience cast a large shadow on the experience at Grande Vista.
There is so much to say about this property because it isn’t a hotel. I have never spent so long at a front desk checking in. The wait for an available clerk was very short, but the run through for property orientation was lengthy. This is not a complaint, just a fact. Our clerk was friendly and answered all questions. But there was so much information to convey, I knew she must have had a lot of experience handling this routine. It reminds me of a restaurant waitress who has the entire menu memorized and wants you to know everything on that menu. We were told our room would be a pool view, lake view, and golf view all in one. There was only one problem…palm trees. Being on the second floor, all we could see was the pool. There were very small glimpses of a lake and a fairway, but without being on the top floor…well, this was a pool-view and palm-tree-view blocking the lake-view and golf-view--room. I have attached a picture as proof. The room was a single king room with the basics. The kitchen area was small with just enough space to do some food prep. The mini refrigerator could have been a little bigger but that’s a minor issue. The toaster may or may not have been new or even used. I always like to run a toaster through one cycle without bread first. The odor that came from it was though it was brand new. It was a chemical manufactured smell so intense we never ended up using it. I thought for sure the room’s alarm was going to be triggered by it. And that’s without anything in the toaster. I noticed that some balconies are screened in and some are not. Ours was not. Fortunately, it was never an issue. The bugs were surprisingly, non-existent. We could sit on the porch and eat a meal without a single insect. Because of our busy schedule during the stay, we did not take advantage of any of the resort’s offerings. We did, however, take some nice walks around the whole property. I was actually surprised that the property wasn’t bigger. Judging by the resort map, I expected everything to be more spread out. No complaint here, just an observation. Being a pool view room, I thought for sure it would be too noisy at night. Thankfully, that was never an issue even though the pool area was very busy. Actually, the best time to use the pool would be when it opens in the morning. It was so peaceful and still looking in the morning. (By the way, this was building 97 in the Clubside Village). Also, there was no adjacent room noise at all. There were daily voice-mail messages on our room phone advertising offers in the resort. We did not take advantage of any of those. There was an offer to sit in on a Marriott resort presentation which would have had monetary benefits. No thanks. We were given other “coupons” for resort offers that, again, we did not take advantage of either. This was simply a place to stay for a few days while we fulfilled our regional agenda. I will say that the parking spaces are too narrow. If you could park between two Minis you’d be doing well. If you park between two large SUVs, you can barely squeeze out of your door. End spaces are prime parking spots. When planning on where to stay in Orlando, I started out with 20 Marriott-brand hotels on my list. Marriott’s Grande Vista won out after a lot of research. However, if in the area again, (which may not happen for a very long time), I would like to try some other option. SpringHill Suites Orlando Kissimmee came in second place on my list. There may not be much of a comparison between the two places, but when most of your time is spent away from the hotel, it becomes more of a location convenience. Marriott’s Grande Vista was a good location choice this time, plus it came with a lot of resort extras. And just for information sake, our drive one day from Grande Vista to EPCOT was 10.4 miles and 25 minutes one way. Why such a long time' If you get a red light along the way, you might as well have a book to read. I have never experienced such long waits at red lights. So, all in all, this was a nice stay at a unique resort. But keep in mind this is not the Waldorf Astoria.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 10:00 AM