"Needs better Wifi"
This was a nice hotel. The Goods - the rooms and beds are comfortable. The elevators are fast so there’s not a lot of standing around waiting for a lift. There is a burger joint and a Star Bucks inside the hotel so you don’t have to go far for food if you don’t want to. It’s next door to ground zero and just a couple minutes walk to the 9/11 Museum, Ground Zero, the new One World Trade Center, and Battery Park. The staff is top notch. Deanna was very helpful when checking in and knowledgeable on the neighborhood when asked where else to go for good food, toiletries, and other things I needed. When I checked in it was actually a mad house but the staff was booking people in as fast and as organized as possible. It was actually kind of impressive. The Bads - they need to work on their WiFi. At the end of my day I tried to sit down and catch a movie on Netflix and it was having a hard time getting a good enough signal to stream without buffering and slowing down. That’s really about it for the bads. All in all, probably one of the more convenient and comfortable hotels I’ve stayed in and I’d definitely recommend it to anybody.
"Convenient location, but poor sleep quality"
Location/amenities: Easy access to the wall street area, the WTC/911 memorial, and Brook. Ubers and Lyfts were easy to get and the connected Starbucks and Bill’s restaurant (average food, but at least has the Impossible Burger) added convenience to my stay. Sound/sleep quality- 6 out of 10. My room had the following issues: it was next to an ice machine that seemed to be running/refilling constantly one morning, random bonks and cracks & creaks from act ducts or hallway, noise from housekeeping and guests closing doors and chatting in hall were easily heard. These things may not be an issue for someone waking up for work/on a weekday, but I more likely that not noticed them because I was sleeping in and on vacation. My 1st morning at the hotel, even though I had a privacy sign on the door, we were woken up twice by a phone call asking if we wanted housekeeping- sadly there’s no green option to refuse housekeeping at this hotel, so I asked the front desk to put a note on my room saying we won’t need any. Wifi- fast speed and easy to reconnect with the access code they gave. Customer service- very nice and accommodating. On our 1st night at hotel, we came back from dinner around 11:30 and smelled smoke in our room from the air vents/a nearby smoker (even though the entire hotel is non smoking). I called the front desk to complain and they said they could switch our room, which I took them up on. We got moved to the top floor, which was a relief as the smoke got worse and worse by the time someone brought us our new room keys. Marriott lounge- Unfortunately, this lounge is unimpressive compared to other Marriott hotels’ lounges I’ve used in the US and abroad. It’s small in size, but does offer hors d’oeuvres and dessert Sun-Thurs. I would’ve liked for the lounge to be open as a place to sit and enjoy a soda or drink from their espresso/coffee machine on the weekends, but it’s completely off limits from Fri to Sun afternoon. I sampled the hors d’oeuvres and cookies on a few nights and they were mediocre (green salad, vegetarian pasta, cheese and crackers + some fruit, plus 2 hot- typically meat- dishes). Decor- The rooms felt a bit dated (in my 1st room, the wooden casing around the heater was falling apart at one end), but were functional. The TV and mini fridge worked fine, but the bathroom felt older because of the fixtures and the thin bathroom towels. The rest of the hotel is nicely decorated (lobby had lovely Christmas decorations and the elevators run well and look updated). Gym- I got to the gym each day I was at the hotel and it was the most enjoyable part of the hotel for me. There are several treadmills and ellipticals, along with a few recumbent bikes and several weight machines (+ free weights). The water bottle refill machine is like the types you see in airports nationwide and they have towels to take along with a basket of apples. Wifi signal worked well in gym and it’s open 24 hours.
"Loved it. "
Hotel has a great view and a convenient location. Right next to northbound artery to get anywhere in Manhattan. I loved the convenience of running to Battery Park to Brooklyn and back. All with few street crossings. Or run along the river with fewer. Hotel has a nice concierge lounge. Glad I chose it for my stay and look forward to returning. A lot easier than some of the larger properties with bigger crowds.
"Holiday trip to NYC"
This property is an excellent spot if you are traveling to Lower Manhattan. It is an easy walk to Battery Park, Tribeca or any spots around Wall Street. You are close to the Holland Tunnel and the West Side Highway for ease of travel. The rooms are very clean and comfortable. The hotel bar closed early, which was a bummer. The higher floors have amazing views.
"Good but beware of WiFi policy "
I got a really good rate for this hotel (< $110 a night) on a travel site. I’m also a Marriott club member. But turns out as a club member, you have to book using the Marriott site before you get free WiFi. Otherwise, it’s $15 a day. Due to the frigid cold temperatures, their hotel site was offering last minute rate that’s the same or similar as mine. Keep this in mind if WiFi is important to you. The hotel room is nice. We got a deluxe double on the 22nd floor. Not much of a view but the beds were comfortable and the heating system is quiet. Many travel sites categorized this hotel as luxury; I disagree. It’s a nice hotel with a good location but by no mean a luxury hotel. The room also comes with a fridge, a safe, and a 55” TV with limited channels. There is also a charging station on the night stand but the power cord was frustratingly short so you could not use your device comfortably while charging it at the same time. There is a Starbucks on the hotel property which is nice since it’s wind chill -5F outside, being able to get good hot coffee & warm drinks without stepping outside is appreciated. Subway stations are 2-3 blocks away. #1 train is 2-blocks away, less than 5 minutes walk. N / R trains are 3-blocks away, less than 7 minutes walk. On arrival day, we took the Lucky Star bus from Boston to NYC, had a yummy and affordable dinner, then Uber to the hotel from Bowery Street for $14. Worth it for us since it was -15F wind chill at the time. Subway would normally be less than $3 pp one-way, of course.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM