As a Lifetime Platinum Elite status member of Marriott I have stayed at literally thousands of Marriott hotels around the world. I come to expect a certain level of quality and service when staying at a Marriott hotel and I have not issue telling it like it is. Unfortunate this Marriott does not live up to what I have expected from the Marriott chain. I have stayed at his hotel a few times in the past and waited to make sure it just wasn't a bad day before reviewing. The physical hotel is ok, tucked into a tight space and not a spacious hotel. The rooms are ok, slightly aged even with the upgrading that was done. My comforter had a hole in it and it was right in the middle of the bed, so no missing it. They just ignored it and left it in the bed. The bathroom is old and dreary. The television reception on certain channels was awful and the mere fact that in this day and age that they don't offer HD tv is crazy. The concierge lounge has a great view of the harbor and the Statue of Liberty, but otherwise a disappointment. It's small and the food offerings were well below par. They do not offer room service and the hotel restaurant, Bill's West Side Bar (reviewed separately) does not accept Hotel charges. Not a huge deal but clearly an inconvenience. There were more minor issues, but no reason to continue. With all the good choices uptown, no need to venture down to this Marriott.
The NYC Downtown Marriott is a treasure! My wife and loved our stay. We had an awesome room with great views of the water & Freedom Tower. The support staff from the doormen, bellman, and front desk were incredibly helpful and all working together - I think the really like each other (no kidding!). We loved the Le District and working along the water into Wagner Park.........so peaceful with breathtaking views. Who knew! We can't wait to go back!
"Great location. "
This hotel is close to everything. Subway is close too. The rooms are clean but the beds are not queens but comfortable. We were on the 30th floor so we did not hear road noise. The view of the Hudson was great.
"NY Quick Getaway"
My kids and I as well as my mother visited New York to sight see as well as shop a little. We stayed Saturday night into Sunday evening. Upon arriving at the hotel and being greeted by the bellman was pleasant. He was really nice and informative as he reported working there for 20 years. The lobby was very cleaned. The elevators were confusing as the left side went up to the sixteenth floor as opposed to the right side that went up past the sixteenth floor. As we entered our room, it was very cleaned and organized but you could see a lot of wear and tear in the room. The hotel didn't offer room service but it did have a restaurant inside the hotel. The hotel did not have a pool. The hotel was average but lacked the essentials for infants and toddlers. The hotel was in the center of downtown and a block away from the World Trade Center Memorial. Also a few blocks in the opposite direction was the Statue of Liberty. On the sixteenth floor, we could see the Statue of Liberty from our hotel window.
I booked a double room for a weekend in NYC for vacation and I was not disappointed. We had an amazing view of Manhattan and was very close to train stations that easily took us around NYC. The staff was super friendly and helpful when looking for great spots to visit. The restaurant in the hotel was great for a quick beer at night & there was a Starbucks in the hotel to help start off your day. I definitely recommend staying at the NY Marriott Downtown!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM