NH COLLECTION MADRID SUECIA

We arrived late at night and were received in a very welcoming relaxed way. Did we want any help with our travel plans' Could they do anything to make life easier for us' Everything we asked for was answered with a "yes". We had a fabulous time in no small measure due to the friendliness of the staff and their willingness to "go the extra mile" for their customers.

We had 2 family rooms at the wonderful NH MADRID SUECIA . The front desk and concierge were so helpful ,so gracious we love Daniel what a sweet guy and so accommodating he was !when we arrived early but had a sick child he let us check in right away. Central location right next to all madrid's attractions .Nice comfotable rooms and the top roof bar had the best view of the city ,we will be back :)

Excellent concierge service! Eduardo and Katy went above and beyond. Very clean. Friendly staff. Tasty breakfast. Air conditioning is cold. Very close to hop on hop off bus tour. We have a 9 year old son and are able to use the pool at their sister location. Lots of nearby dining and shopping.

I arrived at 9:40 am after flying overnight. My taxi door was opened by an incredibly handsome young man who took my bags and waited patiently while his colleagues found an available room, 5 hours before check-in time. Diego never failed to ask about my day or offer assistance every time I passed through the lobby during my stay. The concierge, Katy, recommended awesome restaurants for my work group, and later, for me alone. More than that, she was determined to see that I had a great time in Madrid after I mentioned that our work hadn't gone smoothy, and she succeeded. Just as I was constantly smiling there, I've continued to smile since returning home, especially when I think about Katy and her kindness. My room was small but very comfortable and spotlessly clean, with a fantastic rainshower. The breakfast buffet had a variety of pastries and breads, with other light fare include yogurt, cured meats, cheeses, and fruit. Twice, there were individual servings of scrambled eggs on the buffet. Too late, I discovered a sign that said additional breakfast items were available upon request. My last night, I went to Hemingway's, the hotel bar. Immediately, I saw that it wasn't my scene--very dark with a DJ playing loud techno music. The bartender, sensing this, invited me to sit at the bar so he could keep me company. Again, amazing customer service! In summary, I give this hotel my highest recommendation, and wouldn't think of staying anywhere else in Madrid. If you go, please say hi to Katy and Diego for me!

We stayed for 5 nights. While the front desk and concierge staff were amazing, the hotel lacks in many ways. First of all, our room had 1 mirror (yes 1) over a tiny sink in a very narrow bathroom. This being said only one person could get ready at a time. My husband could not be getting ready while I dried my hair, did make up, or finished with curling iron as there was only 1 mirror! Time is precious when on vacation, and we have ALWAYS been able to get ready simultaneously with multiple mirrors and outlets. Also - no towel bars - you needed to try to jimmy your towel in-between the shower door and the wall while showering, no tissues in the room period. The boasted roof top bar is a very lively