of TripAdvisor Travelers recommend this hotel
We stayed in this hotel for a few days. Rooms are basic, yet I found the atmosphere in the hotel very pleasant. Breakfast was good, and we enjoyed the outdoor bar in the evenings. For those of you that enjoy running: the hotel has a small exit in the garden that gives onto the Petite Corniche, which is a popular road for morning runs. One runs along the coast, past nice houses and baobab trees.
Just spent few days in this hotel and I really wonder how this can be part of Accor Group. First the reception is busy, very busy, out of 3 counters you can find 2 receptionists if you're lucky but most of the time, one only, making long queues for check in... Entering the room, carpet is from the 90's and full of stains which are here to stay. Small TV, worn towels and worse of all, low class mattress,that's what you get for 200 euros a night in Novotel Dakar! The one thing which really saves it all was the kitchen, I enjoyed tasty meals, really well done! Many options in the city for a confortable bed and an up to standards room.
"Clean rooms but tiny window, excellent breakfast, nice pool"
I had the chance to stay at both the Novotel and Savana Jardin during the same week so I was able to do a head to head comparison. See my review of the savanna jardin for comments. In spite of the more updated rooms and better breakfast at the Novotel, I would stay again at the Savana Jardin because of the access to the outside via the balcony and the nice surroundings. One feels trapped at the Novotel because of the high walls and barbed wire along the top; it's hard to know that you're actually in a city. This may appeal to some who don't want to experience Dakar. Novotel Rooms Plain but clean and well kept. Shame to have a single tiny window that doesn't open was dirty enough on the outside that one couldn't see the city clearly. What was the architect thinking' Why so much cement and so little glass' Amenities 2 500 ml bottles H20/day (generous). 15+ TV including 2 English. Breakfast Excellent and varied spread of hot and cold foods. Great automatic coffee machines for espresso drinks. Pool Clean, nice, large. Exercise room None Currency exchange at the front desk Very close to internet rates (e.g., 610 CFA francs = 1 U.S.$). Excellent and unusual for a hotel where one is often gouged compared to the city. Staff Very nice
"One star purely for the security element"
There was no signage to the hotel and very difficult to find. The security were useless in the hotel. Prostitutes and their pimps frequented the hotel nightly and i was asked on two occasions for money for sex. Undesirables frequented the hotel offering tourist services and selling crap which was also ridiculous. I was harrassed every time i went down stairs, i did not feel safe in this hotel. I reported the issue to the reception but they had difficulty with english and when they did understand they blamed their friends for bringing them in. No ironing facilities in the room, could not open the window in the room for fresh air, the smell of sewage from the sea was revolting at night also and walking through security was pointless as i had loads of stuff in my pockets that set off the metal detector but they did not seem to care. Crazy place. You get one cup of coffee in the room, no tea or milk provided. Bottled water was only topped up intermittently by house keeping. Two cardboard cups supplied for the one sachet of coffee...lol. Restaurant directs you to the expensive buffet and not the other menu, was not even offered. I would have overlooked most of this but the security element was a huge issue for me. Its a shame to see a nice hotel go down the tubes, i have stayed in the novotel in lusaka and the difference is huge. Lusaka was awesome.
My customer reserved a room at the Novatel Hotel for 2 nights. Since I had been to this hotel a few years earlier, I was not concerned. My original stay was decent. I arrived in Dakar after traveling for 20 hours from the US. The driver picked me up at the airport and drove me directly to the hotel where we arrived about 10:30pm. I waited in line for about 5 minutes and when it was my turn I presented the receptionist with my reservation information including the reservation number. Imagine my surprise when I learned that there were no rooms left! They would have to send me to a guest house that was about a block away. I thought that a reservation meant that I had a guaranteed room! In fact the room had already been paid for by the customer. I stayed at the guest house for the first night and walked back to hotel with my belongings in the morning so that I could have breakfast and meet the driver that would take me to my customer's office. The receptionist guaranteed that I would have a room for my second night in Dakar. That night when I returned back to the hotel, I presented the reservation information but they did not need it. I was checked in a given the key to my room. However, when I entered the room I realized that it was already occupied by another guest. I went back to the receptionist and told them that the room was already occupied. I again gave them the reservation number and they found the correct room. The room was dated but adequate for 1 night. The room at the guest house that I stayed in the first night was better. The nice feature about the hotel was that there was a restaurant. I did not have time to do food shopping.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 7:00 AM