of TripAdvisor Travelers recommend this hotel
"Great hotel fantastische location"
We stayed here for a week coming into the new year. We had a beautiful room with a great shower, drinkable tap water and all the bits and pieces you need in case you forget anything. The rooms are very stylish and fit with the look and feel of the hotel. The staff is very friendly and almost all of them speak reasonable to good English. The restaurants are good but relatively expensive so we went out into town most nights. The subway is just around the corner but you can also walk to peoples square and xintiandi (about 25-30 mins). The breakfast in Rose is outstanding with plenty of choice. Would certainly recommend staying here when in Shanghai.
"An old hotel but mint condition"
Frequent travellers in China know that the most important part in hotels is not the number of stars but the age of the hotel and better get a new three star hotel than an old five-star. Here is the opposite as this hotel is quite old and not so much renovated but in excellent condition and very very clean thanks to its Japan-style management. Tap water is even drinkable!! I truly recommend it.
The hotel was a disappointment. My wife and I stayed four days. The Okura Garden advertises itself as a “luxury” hotel, but nickel-and-dimes customers. When my wife wanted to bring her $20 glass of wine up to our room, the staff aggressively insisted that it be poured into a paper cup. The bathroom had one bar of soap and sometimes only a single bath towel; the printing of our plane boarding passes cost $6; and each visit to the fitness center was $8. You expect good service in a Japanese-owned hotel; but the service was frequently poor. Small things, like having one’s coffee cup refilled at the breakfast buffet, was a constant struggle. The physical location of the Okura Garden is lovely: it is the refurbished French Athletic Club and dates from the 1920s. Unfortunately, the rest of the Okura Garden Hotel falls short.
"Elegant Crossroads of 1920's French Architecture Providing Modern Shanghai Luxury"
Entering the hotel driveway through the wrought iron gates and seeing the French colonial facade illuminated in the night makes you know you are going to a special hotel. Stepping inside, the gleaming marble and crystal enhance the experience, followed by the warm and professional greeting by the reception staff. The room accommodations are inviting and provides a comfortable outpost for relaxing during your stay. It is impossible to not recommend the superb Teppanyaki Restaurant Sazanka on the 33rd floor. While the sweeping views of the colorful Shanghai skyline are inspiring, that soon pales as your chosen meal is prepared before you is plated and tasted. While I have traveled extensively and enjoyed fine cuisine internationally, my overall experience at Sazanka was amazing, and made more enjoyable by the polite and attentive staff. The Skybar, also on the 33rd floor, soon became my favorite spot to drop in for a quick drink or nightcap, offering overstuffed armchairs positioned for allow comfortable viewing of the city beyond while sipping an excellent gin and tonic. Of course the hotel location deserves equal praise, as is is conveniently located near excellent shopping, easy walking to many interesting restaurants, and also a block away from access to the subway below to take you anywhere you need. In short, an excellent hotel, highly recommended.
"Convenient and wheelchair accessible"
Conveniently located hotel with good wheelchair accessibility. Most of the staff speak a little bit of english and the ones at reception more so. Only one wheelchair accessible room in the entire hotel. It's a twin bed configuration. Ask for Room 811 if you need these facilities. Otherwise the standard double rooms are a bit on the small side for a wheelchair user. Tight bathroom with a shower and bathtub in it's own glass screened cubicle. Door into the bathroom is sliding; which does help with the space constraints. As the name suggests; it is Japanese oriented. Theres a Japanese brand store on the ground floor with basic amenities and snacks available. Cheaper than the room minibar. Restaurant for breakfast is excellent. Plenty of choices for both western and local Chinese cuisine. The local area is very accessible. Lots of dropped kerbs at road crossings. Just beware that Shanghai still has a lot of steps at the front door of buildings and within restaurants even after you get in the door. Overall accessibility of the city can be limiting.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM