PALAZZO CARACCIOLO NAPOLI - MGALLERY BY SOFITEL

Just got back from a 3 night stay and can thouroughy recommend this hotel, we arrived well ahead of our check in time and our room was ready, we had a double deluxe room which was spacious & comfortable, I don't think many rooms have any views, we overlooked the side street but this didn't bother us. All the staff were very friendly & helpful. Breakfast was included and the choice & quality was excellent. The building is very impressive with a large & stylish courtyard area. Naples is scruffy and dirty and the street where the hotel is located is not great but it is central and easy for the station & other areas.

Check in late, allocated room, aircon faulty. Next room, air con faulty. 3rd room, aircon faulty (though easily and promptly fixed next day by simply maintainence issue). 4th Mgallery in Italy, not in same class, rooms fine, but small, and a long way from 5 star - no better than Mercure in Bologna for example. Missing some "standard" amenities from room too. Staff "helpful", but getting a derisory laugh when suggesting I could be upgraded as per my Gold status to help select a room that everything worked was a shame. Not sure they were in the slightest bit bothered. Gold status expires end of 2017, it hasn't got me much in Italian Mgallery hotels all round. Pick somewhere else.

Stayed here two nights. This hotel is very central in Naples, so walkable to most sites. This hotel is definitely not a four star hotel. They have nice staff but don't seem to have much of it. Room seems to need a lot of maintenance after the summer season. Fittings in the bathroom were loose. The shower knob was broken. The furniture in the room looks very cheap. It took a lot of work for us to search for and finally find someone responsible for the bar. Service was slow if you could find someone to get you a beer or wine. It surprising this hotel is classed higher than a Novotel. It offers similar value, definitely not a Sofitel level.

Our 4 night stay was fabulous. Beautiful room, extremely comfortable bed and plenty of room. All the staff were very friendly and helpful every day. Breakfast every day was delicious. Restaurant superb and all our meals were absolutely fantastic. Loved our stay and highly recommended. Thank you to all the staff. Sharon and Vitty

My family and I had a really good stay. The rooms are very nice with very comfortable amenities throughout. The views from the rooms are naturally hit and miss, as some of the rooms obviously face inwards, but ours had a good views. Breakfasts were reliably excellent and the bar areas were nice. The central location was perfect for us as tourists too. The only thing preventing this from being 5 stars was the prices of certain things, such as the drinks at the bar, which seemed extortionate even for such a nice hotel, and a few bad experiences with the front desk staff who were a bit curt when we asked for help.