PALAZZO CARACCIOLO NAPOLI - MGALLERY BY SOFITEL

We spent 3 nights in this hotel. Great junior suite, around 50 square meter with two levels. Good ratio quality / price, Breakfast is also great with a lot of choice and a nice place eat. The less is the area around the hotel (not so nice).

In our visit to Naples our stay at Palazzo Caracciolo only can be described as oasis. Naples is very different than other Italian cities, bit rough, bit dirty, bit chaotic but it has its charms... Old buildings, history and cultural heritage... But after long walks in city's narrow streets you definitely need a calm and nice Environment!!! Our hotel definitely provided that in our 3 days stay, helpful friendly staff, clean and really nice breakfast served in historic courtyard. Definitely recommend to stay, it is reasonable price too.

The Palazzo is a converted 800 year old palace in one of the main streets of the old city. Though it's a taxi ride to the piazza plebiscite the area nearby is colorful & interesting to wander & good food. As expected in such a building the conversion brings some restrictions but overall was nice but not spectacular. The best part is the beautiful central courtyard that serves as the restaurant & lounge area. Our room on the first floor had a balcony that looked into the courtyard albeit with the sail like roof structure partially obscuring it. Our room was lovely & quiet & the bed very comfortable. It probably lacks some warmth in terms of guest relations & there are some tired & dated areas. The breakfast was plentiful & good quality buffet style.

An oasis of calm within the centre of chaotic Naples! Lives up to the brochure. Brilliant and friendly staff. Located close to historic centre of Naples. Good choice of breakfast items. Highly recommended.

Review for Palazzo Caracciolo Hotel The Palazzo Caracciolo hotel is my favorite hotel in Naples. This is a top class hotel with 5 star service who’s staff will stop at nothing to ensure your stay is memorable and to your satisfaction. I have traveled extensively (internationally) for the past 7years and I can vouch for the level of comfort, service, and quality provided at this M-Gallery hotel. The ambiance in at the Palazzo Caracciolo is bar none. The hotel was transformed from a historic castle and you can still take the old stairs to your floor (if you can find them; kids who are explorers will love this hotel). Breakfast is fantastic with an assortment of quality meats, cheeses, and fruits along with the standard eggs, bacon, fresh bread, juice, cereal and more. There is parking available at a garage nearby (call the reception within 10-15 minutes before needed and the hotel will bring your car around front. There is on onsite 24-hour security guard, a bar, garden, a gym with two treadmills, cable machine, free weights, and kettle bells. The water-front is only a 2 mile run/walk away and you are in the heart of the city. All of these features are outshined by their friendly, experienced, and dedicated staff who will go well above and beyond your expectations. The manager on site (Ms. Elisabetta D'Ippolito) personally escorted me to a local establishment to settle a dispute and spent the next hour communicating with the company and us until we were both satisfied. Additionally, Mr. Ciro Di Donato communicated with me continuously to ensure our event was precisely supported. I really can’t say enough about the service and customer support you will receive from the hotel, whether you are a guest or planning an event. I’ve stayed at this hotel on two separate occasions, totally over 14 days, and I will only stay here in the future. They will have my business any time I’m in Naples. I truly can’t recommend this hotel enough. They will earn your respect and your satisfaction and you will not be disappointed!