Great location, friendly staff.Comment of B. Kevin , Canada the 2016-12-31
"Highly overpriced with very poor service."
This hotel is very expensive and unfortunately has very little to desire. We stayed in an apartment, the carpet was dirty, the bathroom floor hadn't been cleaned. The kitchen sink had a garbage disposal which was blocked with old food and bottle tops. The washing machine would not function properly. So after complaining about the washing not drying they came and took the laundy away to dry. One day later it still had not been returned. The domestic staff appeared to have trouble understanding english. Other staff were ok but certainly not friendly or helpful. With the exception of the doorman, he was excellent, helping to hail down taxis, walking me over the busy road. The hotel has only one restaurant and one bar. There are no good restaurants nearby. There are other Plaza hotels in the area, which have better facilities and hopefully better staff. Avoid this one though.
"Great hotel for first time visit to London "
First time I ever left the untied states and went to London. This hotel was perfect for me. Within walking distance to lot of the big attractions (Big Ben, London eye, Trafalgar Square). The service there were so friendly. They gave us tips and help advice. It was also pretty cheep for Joe nice it was. Best price to quality hotel i have ever booked. Unless I'm on the tower London side of the city. This would be the hotel to stay at for a decent price.
This Hotel is Exceptional,the hotel staff were very helpful,the hotel was clean,our room was fantastic with great views over the Thames Westminster etc.Celebrating our Anniversary,we had a great two night stay,i would recommend this hotel,thankyou to all the staff who made our short stay memorable.
"Plaza on the River has made my stay a Fantastic Experience"
The Park Plaza on the River is a hotel every London traveller should add to their London bucket list. Its located in a very convenient place, with a fantastic view and quality of service and the staff is definitely high.
Whilst all staff were relatively pleasant to deal with, the expected service levels of a 5 rated hotel were not there, particularly valet (outsourced by the hotel) and concierge. Worryingly, no emergency evac procedures followed during a false fire alarm at 1:30am!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM