Great location, friendly staff.Comment of B. Kevin , Canada the 2016-12-31
"Wonderful Plaza on the river"
From check In to check out-we ciuld nit fault this Hotel. The staff the location and Breakfast were excellent. This was a family trip with two young boys -the staff were wonderful with them. I reported a faulty remote control and it was rectified inmediately. Breakfast was wxcellent with a great selection to choose from-the boys loved it as we did as well. The views from every room was a real bonus. The Hotel is a pleasant 10 minute walk to the London eye etc This is a great Hotel which is reasonably priced. We were also upgraded to a 2 bedroom Apartment upon arrival. Certainly Nothing to fault at this Hotel. Thank you for making our short stay a very pleasant and memorable one.
Booked a room with Themsen view and a balcony! looked awesome at the sunset sentrum was close. only 10min walk to Big Ben and Eye of London. if you want to see pictures just visit my Instagram: EspenStorhei
"It must be haunted"
Everything kept breaking- tv,phone,air - but the real problem I had was the unannounced fire drill. The response from the front desk was that I should have known about it from "the list". However, there was no "list" to be had! And the first room had a hair in the bed. I was moved 3 times in 4 days.
"Wonderful view from the room"
We book an nights stay to catch a show and have dinner to celebrate our birthdays. The hotel was very nice and the room had a wonderful room but it was tired and had lots of scuff marks on the walls and black fingerprints on the ceiling in the bathroom where they had changed the bulbs. There was only one small bottle of water and a minimal amount of tea/coffee left. The heating in the room was non existent and I was disappointed to find there was no robe/ slippers or flannels to use. Im sure I could have rung and got these thing sorted but with such little time to spend together I didn't want to spend it waiting for hotel staff. It just didnt feel like a luxurious 5 star hotel. the staff were very friendly and the young man running the executive lounge for breakfast was very attentive. Great staff just a shame the little touches and hotel furnishings let them down.
"Fully Equipped Rooms"
We loved that this hotel had large rooms with absolutely everything in them that a person would need. The rooms are equipped with a kitchen, relaxing area and king sized beds...which are very hard to find in London. We were pleasantly surprised that even i the kitchen area there was a washer and dryer available for our use. Staff were helpful when we had issues with electronics and the air conditioner and coffee pot. Everything resolved easily and smoothly. We had a wonderful stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM