of TripAdvisor Travelers recommend this hotel
"Disappointing service to foreigners"
We were staying at the amazingly wonderful and historic Fairmont Peace Hotel, and took the subway to Pudong to visit all the jaw-dropping skyscrapers, high-rises and go up to the 92nd floor of the Park Hyatt Shanghai to take a glimpse of the beautiful 360 degree view of Shanghai. This was our family's first time in Shanghai and we were completely blindsided on how difficult it is to get a taxi in Shanghai, especially for foreigners right before China's National Holiday on October 1st, and in the rain! We relayed this difficulty to both the bellman and concierge at the Park Hyatt Shanghai, and unlike the warm and friendly help we received at the Fairmont Peace Hotel and The Peninsula, the staff at the Park Hyatt Shanghai basically shooed us away and said, "taxi drivers don't like to come to Pudong, there is no point trying in this weather. The subway is a mile away." The bellman pointed to the direction of the subway and left us hanging there, dripping wet and our shoes and socks soaked with rain water. We were quite surprised by the response the bellman and concierge gave us. Even if it is difficult to find a taxi, it would of been professional hospitality to actually pick up the phone and give it a try, rather than saying it is impossible and sending potential guests walking in the cold rain. Usually at home, when we ask for help from the hotel, we generally receive a better response. From this experience, we will not be staying, and certainly not recommending, Park Hyatt Shanghai to tourists and visitors.
"Go for the view. Stay for the service."
Upon arriving at the Park Hyatt Shanghai, do yourself a favor... look up. The entire hotel exists at the top of the second tallest (formally the tallest) building in Shanghai. The elavators smoothly whisk you up to the 87th floor lobby where you will see the city from what can only be described as a breathtaking perspective. A little counterintuitive, but quickly understood are the seperate hotel elevators that you use to access your room, restaurants and other hotel amenities. Many of the rooms are actually below the lobby which takes a couple of rounds to get used to. The service is impeccable. We have stayed on multiple occasions in the Bund View Deluxe Rooms and the view is beyond anything I've ever seen from a hotel window, which are floor to ceiling and give a vantage point unlike any room with a view you've ever seen. Shanghai sprawls as far as the eye can see in every direction. The rooms are modern but not austere with lots of wood and some of the most luxurious bathrooms you've ever seen.The soaking tub and steam shower are the perfect antidote for a long flight. The robes and towels are heavenly soft. The toilets smarter than many people I know. The beds and linens are excellent, we asked for firmer pillows for which they gave us 4 options. I chose firm memory foam while my wife chose buckwheat. I forget the other two but options are good. We stayed once in a room with a large structural beam diagonally bisecting the room. Obviously functional, the designer did a good job of decorating around it but it is strange if you wind up in a room with one of these. As the sun sets, the view transforms into a scene from a SciFi movie and the city lights up to give you technicolor dreams. Should the lights be too much, automatic shades will either dim or blackout your room from your bedside controls. We opted to have breakfast included with our room. What a great choice! The breakfast buffet is in the restaurant on the 92nd floor and while you thought the view couldn't get any better, it did. The food is seved via an impressive selection of international stations ranging from American to Continental, Chinese to japanese and just about everything in-between. Prerequisite omelette station is only outdone by the chinese soup dumpling and bao station. We have stayed in many hotels throughout China and this breakfast buffet is superior to all so far. The restaurants in the hotel are nothing short of excellent. If you have a chance, the Chef's table restaurant does a chef's farm-to-table dinner that is phenomenal. It was only one day a week so check ahead to determine if this is available. They also host a Lobster Sunday Brunch which is not to be missed. The pool and spa are unique as they too sit high above the city with the ultra modern indoor pool providing endless vistas to distract you from your laps. Spa services were absolutely top-notch. Situated in the Financial District of the Pudong area of Shanghai, the Park Hyatt is on the other side of the river from the tourist hub of the Bund but has the best view of it in all of Shanghai. Traffic in Shanghai is terrible so, even if you typically would use a cab or hire a car, utilizing their subway system is usually the most convienient way to get around. The subway is a convienient walk along the pedestrian skybridge or through the underground Shanghai IFC mall accross the street. Exploring this mall is an adventure in itself. Once we figured out the subway system, the entire city became accessable and we would hop to far flung districts like the French Concession with ease. Have the concierge make reservations for you and write the info in Chinese on a card in case you get turned around or need to have a taxi get you there. If you don't eat in the hotel there are plenty of options in the area including an entire street of Japanese restaurants just a couple of blocks away. We have visited and stayed in many hotels (more expensive as well) in Shanghai and the Park Hyatt is still our favorite. We can't wait to return.
"One of the best stay in Asia"
One of the best stay in Shanghai! Was kind of hard to find it since google map is not accurate in China.....! Will go there and stay again!!!! Recomanded 100% if you want to feel good for the money you pay! Will definitely stay again
"Great Views - Fantastic Service"
I stayed at this hotel for a day during a quick business trip. I loved the overall decor and style of the establishment. The rooms were impeccably clean and spacious. Wooden panels galore and the room service was very good. The check-in desk was on the 87th floor where there is a nice restaurant with great view of the city. The annoying part was that we always had to go to the 87 floor to change elevators to go down to the lobby. The concierge desk was very nice and resourceful - he helped to find a nearby ATM (and walked me to the actual location!) and booked a car service to the airport.
"Good Hotel in good location"
Park Hyatt is one of my favourite hotels. It is good for business travelers as is in the central business district and is convenient. It is a tranquil hotel with great service. It is not ideal for families as is mostly for business travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM