Offering the ideal central London location near numerous attractions, including the Houses of Parliament, the London Aquarium and the London Eye, this hotel is a 6-minute walk from Underground and National Rail trains at Waterloo station and a 12-minute walk from Westminster Abbey.
Me and my wife stayed here for 3 nights from 15 - 19 of January 2016 and i couldn't fault it for much, the location was perfect, close to all the major attractions ,close to the Waterloo underground , just over £300 was a great price for a nice modern hotel with breakfast included which was very nice. The two restaurant's within the hotel looked really good I wished we'd tried one of them for one of nights. My room was a atrium king suite which was nice but being a suite I expected a larger room with a sofa, table and chair arrangement but there wasn't but it was the only criticism I can give. I would definatly recommend it to anyone.Comment of A. Andrew , United Kingdom the 2015-10-25
A clean modern Hotel centrally located opposite the Houses of parliament. Lovely modern and clean room, helpful staff and good breakfast.Comment of N. Robert , United Kingdom the 2014-10-16
Fantastic hotel. We had a lovely stay. Only downside for me in the room there was nowhere to sit down to do hair and make-up.Comment of M. Kelly , United Kingdom the 2013-06-05
"Best in London"
This was one of the best hotel experiences in over 30 years And that’s including stays at the Langham and the Savoy Staff were 10 room was 10 and location was 10 You can walk to most of the major sights from the Hotel I would highly recommended to anyone
"Great location but no good without a comfortable sleep."
Stayed here with my daughter for a night. Within walking distance of Waterloo Station and underground. Breakfast very good, lots of choice and nice dining area with view of Big Ben. However, did not sleep due to very hard bed. We also had a room looking into the middle of the hotel and so no daylight at all. All the hotel was very dark, almost like being in a nightclub with black and red being predominant. Some of the finishes in the room were getting tatty and there were crisps left on the chair under the desk, so cleaning not very thorough. This is the second time in a Park Plaza and will be the last, mainly because of the uncomfortable beds. Do british hotels think this will make the beds last longer, because we don't have this problem abroad, only here.
"Fantastic one nights stay."
3 rooms booked one twin for me and my brother, one double for my dad and one double for Brian, asked for and upgrade for my Dad due to being in London for his 60th and they managed to upgrade both double rooms! (Gutted we didn’t get one) Fantastic location really swanky place. When we got back from dinner at Zedal we came back for drinks at the bar live music and a really good atmosphere! Will be staying again most defiantly!!!
"very nice, virtually silent room"
really comfy bed, decent beddings , lots of storage, great wifi , nice and clean and as I have said, virtually silent- highly recommended! great location, right on Westminster bridge near the London eye and Westminster.
"So-so staff, good room, excellent location"
Having stayed at the Park Plaza Wangfujing, and really enjoyed my stay there, I picked the Park Plaza Westminster Bridge hoping to receive the same level of excellent service, I'm sad to say I was disappointed. I stayed in 5 hotels during this 10 day business trip and while this was the nicest looking, the staff was not the nicest. Check in time was long, no clear markers, attendant or anything indicating there is ONE line feeding to the 2-3 staff. I was there before the people behind me but they were told to line up in the middle and so they ended up ahead of me, I was never informed directly where to go line up and ended up going behind this family of 6. Took over 20 minutes of standing in line and waiting, but when it was finally my turn i was told my room was ready which was nice after a day of travelling. I was told I was put into an accessible room (925), which was fine as the only difference was there was no bathtub. During the conversation I asked if there might be a room with a tub if i checked in later instead or what room can i change to in order to get a tub and she said no, I'd have to pay extra for that kind of room and I got the impression she thought I couldn't afford the upgrade and gave me the "once over". Geez, I've been travelling for 8 days at that point and was tired and hungry with no makeup, it was the last thing I needed. I figure I'd go to a spa instead since I was already considering it on the way there so I just took the room. It was a nice room, lots of space considering it's London. Had red pulls by the bed and toilet for emergencies, had all the railing and safety equipment necessary which was nice to see for those who needed it. NOW the problem is, I wasn't told that these accessible rooms don't double lock. So at 11:15 when I got back to the hotel, I tried to lock up for the evening I couldn't. I thought it was just me, tried the lock several times, door open/closed, etc. before calling. Apparently it's a safety, that the deadbolt doesn't work in accessible rooms in the event they need to get in during an evacuation. Understandable but how can me, being a single, female traveller feel comfortable sleeping at night like that. I feel this was an oversight on the part of the hotel for not noticing the booking, or mentioning this at some point prior to my arrival or even at check in "Oh by the way the deadbolt doesn't work!". Now I know the chances of someone breaking in is relatively low but I was travelling alone and only 5 ft tall - it's better to be more cautious. They changed my room at 11:40pm, so I gathered my bags and switched to room 1331. It was a really nice room. Similar to one I stayed at in Wangfujing Beijing actually. Had a living room, nice tub and separate shower. If I was staying longer, I would have chosen this category from the start and saved myself the midnight shuffle. The bed was comfortable, having a desk was handy. Having a living room to put my luggage in a separate area was nice. The rest of my stay was uneventful in terms of the hotel. Check out was straightforward, an invoice with a 1 pound donation to something came. Hope it's a legit charity, they provided no background info on the charity, no info on it around the hotel. So I sincerely hope all the money the collect indeed goes to charity. All in all, I would look at staying here again based on it's great location (Big Ben and London Eye right outside, tube station on other side of Westminster Bridge) but I would weigh out other options as well given this experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM