Facing the Arriaga Theater and next to the Guggenheim Museum in a 10 minutes’ walk along the river, the Petit Palace Arana Hotel in a few meters from the subway, tram, train and bus stop, in the commercial heart of the city where the best pintxos and typical gastronomy is adapted to every pocket.
A passage of the mythical “7 Calles”. Stores, boutiques, narrow paved stone streets, churches and Gothic cathedrals, palaces and important buildings of great historic-artistic interest such as house where the poet UNAMUNO was bornt and lived for years. Its strategic situation allows to access to the main tourist, cultural and business spots of the village.
All staff were extremely helpful. We had most to do with Ana and Paula who have good English and could not be more courteous and obliging. They looked after our luggage carefully and gave us helpful directions in order to have it weighed. They made sure we got the best way to the airport - I'm writing this in Dublin!!! They made us feel at home and never hesitated to help, even though they were very, very busy. Overall, they made us feel there was no other place for us in Bilbao when we next visit!
"Good but details count "
The hotel was generally nice, very well located in the casco viejo of Bilbao, and very quiet, allowing good night sleep ! However some details could be improved, such as verifying that the international tv works or that room cleaning finishes no later than 2pm. In my experience we had left the room at 11am and came back at 4pm but the room wasn't done... Furthermore, and more specific to the room I had (number 310), although it was quite spacious, the bathroom was definitely not equipped enough; there was no place to put anything next to the sink, there was no toilet brush, the hair dryer didn't work the first day and finally the bathroom itself was very badly isolated. This means that when one goes to the bathroom, the other person in the room can hear everything even though there is a sort of glass wall separating the beds and the bathroom ; it's therefore very inconvenient when you live with another person. Nevertheless, I would still recommend this hotel if you're spending a few days in Bilbao, it's location is really convenient for visiting and the service quality is not that bad overall... but the details count!
"Perfectly places in Bilbao "
It's location is perfect for visiting the city been very central and of course on the edge of the oldest part of Bilbao. Rooms are small but clean and comfortable. One major complaint is the shower, it's broken, with parts missing so was stuck on one setting. When we asked would someone look at it we were told, all the showers are the same and their going to be replaced soon. We booked for four nights, when we arrived we gave our credit card details and all was fine but the very next morning we were asked to pay upfront for half our stay. This has never happened before and I have travelled quite a bit. When we queried why we were been asked to pay for half of our stay, we really weren't given a proper answer. Nowhere on the site, that we originally booked the room, was this stated. To be honest it did make us feel very uncomfortable, as if we weren't trustworthy, and in many ways made us feel awkward for the rest of our stay. Nevertheless it's a clean, no frills, great location and one very helpful receptionist.
"Ottimo hotel "
Good room , double , big window on the street , I love the light fresh air , can be opened with nice black out curtains , clean , bathroom big enough and with window too. I suggest it for a nice staying and you are in the centre of the lovely town. Come to Bilbao and stay here !
Paid the room weeks in advance for four nights. One hour after i checked in, my wife's brother died in a work accident. I left Bilbao for two days. I was denied any return for the prepayment. As i returned to spend my third night, I discovered they had given my payed room to other occupants (assuming I wouldn't come). They began checking whether there was some room in another Bilbao hotel while I was kept waiting past midnight. As i arrived to another hotel close to 1 am, it was not clear yet who should pay the room, myself or the Arana Hotel. After several calls it was settled that Arana would pay. Next morning as i checked out, I was told they had to charge me. After arguing with them, i was let go without paying for the night a second time (while Arana Hotel was billing my room twice for the night).
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM