We were here to celebrate a quiet birthday. The stay was comfortable and lavish. The only disappointment came with in-room dining. The pasta was trashy. It was so bad that we ended up throwing the entire thing in the bin. The staff was friendly and the location is pretty much the best part about it.
We stayed at the Piccadilly hotel in Nov 2017. It's an average hotel. We had a huge room, with a King Size bed which we had organized as partner is 6ft 5in. Didn't like the pillows though. Big shower, hairdryer, etc. The biggest problem was there were floorboards only, when walked on they made terrible noises, every inch of them. The foyer is huge, with a waste of space. Staff were slow at checking people in, they need to be trained. Were not pleasant at all. Service is slow everywhere in the building. The cleaners were the only ones who would actually speak to you and were always pleasant and helpful. Before you enter the building there are bag checks same as the airport. Which is a good thing I think. Also security standing by the elevators. Fairly decent breakfast bar, but I didn't like anything they served up so I just had toast. One lady was eating brekkie one morning and a mouse ran up her leg and onto her lap. Staff removed it by placing a cushion on it, I'd say they have done this before, because they weren't shocked at all, but all the women screamed including me as I hate mice. The great thing about the Piccadilly is the Metro station right across the road. Very clean metro train and easy to get around. People willing to help, cheap as well. Also they supplied us with x4 free bottles of water to clean teeth/ drink. Which was great for us.
I was booked into this hotel by my tour company. On the way to the hotel, my taxi was in an accident, and I sustained a cut on my head. When I arrived at the hotel, the front office manager, Mr. Jayesh Borkar, was extremely kind and helpful. He quickly checked us in and even arranged for a doctor to visit my room to check my injury. I was just so impressed by how helpful he was in a very bad situation. Apart from that, our room was lovely, and we were well taken care of during our stay. Because of Mr. Borkar's treatment, I can certainly recommend this hotel because I know it's a place that looks after its guests.
"On the Go Tours"
We were booked in to this hotel by our tour company. We came three days ahead of the start of our tour so we were four nights in this hotel. We would not go back. The service was disinterested. Staff appeared to be poorly trained and not interested in making our stay pleasant. We needed to change money and this was a challenge for the hotel. They were bureaucratic and sent us away numerous times. We found ourselves locating a money changer in a very sketchy area close to the hotel that the hotel staff directed us to. While there was good security to enter and leave the hotel, and the rooms were a basic acceptable, our overall experience in the hotel for four nights was not good mainly because of poor training and staff attitude. At breakfast, which was a buffet, you had to steal cutlery and cups from other tables in order to get a full place setting at your table. Individual servers wanted to be helpful but they were not coordinated or well managed so it very hit and miss as to whether you would get everything you asked for. We went onto another three weeks in India and experienced many other hotels. The Picadilly was our first hotel experience of India and did not measure up to what we found elsewhere as a standard of service, even in the two stars. This hotel needs to change before it should be used for tour groups.
"Lots of shortcoming but also amazing service by the duty manager on our last day"
We stayed in the Piccadilly twice. First time we stayed on the 4th floor. Second visit we stayed on the 9th floor. The rooms on the 9th & 10th floors are significantly better. 1st visit. Room badly needed to be redecorated. Smell of damp. Panel missing from wall. Key card did not work for most of the 2 night visit requiring multiple visits to reception with request to be given access to the room. Reception was always v busy, each time we needed to queue for maybe 15/20 minutes. Wifi was very patchy. The 4th floor would be handy for the pool & spa neither of which I used. Pool looked v forlorn. Spa treatments were significantly more expensive than where we stayed outside of Delhi. 2nd visit. Much nicer room. Lighting failed three times during our 2 night stay requiring visits by the electrician to resolve. Wifi was significantly better than on the 4th floor. Where there any positives' Yes. (1) Room had ironing board, iron, hairdryer, safe. (2) hotel was situated just beside the metro (blue line). Metro is the easiest/fastest way to get around the city. We purchased a 2 x 1 day tourist cards from customer service at a cost of 250 rupees per card. The cards are reusable & refundable. (3) Vyoma Singh, duty manager, rescued us on our last night. Our taxi to the airport broke down in route to collect us. Ms Singh was amazingly helpful in getting us to the airport. She deserves a promotion. I would have rated this hotel as poor but moved my rating to average because of my experience with Ms Singh.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM