of TripAdvisor Travelers recommend this hotel
Was there with my girlfriend last month. Took this hotel specially because we had a dog with us but I wasn’t really impressed with the service & cleanliness. Staff at the reception were underdressed, rooms not fully clean & mini bar was empty. & nobody even helped us pick our bags from the taxi to the room & nobody outside hotel to help us find taxi in a place like Shanghai
"FANTASTIC STAY AT THIS PLACE!"
I was a bit nervous when looking to book this hotel after reading the comments by other users. But seriously, what's with all the complaints' This place is fantastic! The room is BIG and clean. Bathroom is SPACIOUS and equipped with L'Occitane toiletries. We felt so comfortable throughout our stay. Staff is friendly if you speak mandarin. Otherwise can't really blame them because their first language is not English. They get nervous as well when speaking English. All in all, i would stay here again because the location is fantastic! Walking distance to Xintiandi,markets, famous eateries, convenience stores nearby.
"Well located and well priced"
The hotel was well located for anyone wanting to spend time in the old French Concession neighbourhood. Also very close to Xiantandi. I was upgraded to a suite and hence the room was extra large and very well priced for the location. The breakfast was just ok. Given the location and if I had the time, I would have preferred to eat out anyway.
The hotel was just great - the room was spacious, the bed was really comfortable (mattress was soft and not as hard as those in other hotels) and the bathroom was just incredible! It was very quiet and we were able to check-out late (noon or 1 PM, I don't remember exactly). The staff was very friendly and everybody was able to speak English - thumbs up for that!!
"Not bad but could be better"
The good: I had chosen the most basic room but was upgraded right away. This upgraded room was very spacious and the bathroom was huge. Bed was very comfortable and everything clean. Wifi was fast, had English HBO on TV, two free bottles of water which were replenished, and all interactions with the staff were pleasant and they spoke English well enough to handle all my questions. But the best thing is probably the location being close to Xintiandi and with many interesting cafes and restaurants around. I recommend trying the cocktail place across the street. The frustrating: the blinds on the some of the windows wouldn't close. They were on the far side of a huge room so I didn't feel like any peepers would look at me but it was still awkward. These bar things in the shower which I suppose were for hanging up towels. And washcloths feel down and were never properly repaired (although I was only there for two nights). And the quality of the TV was poor (not that anybody should be watching TV in their room a whole lot while on vacation but I noticed it as I watched a movie while falling asleep). The only unclean thing in the room was the tub which wasn't necessarily very dirty but had several hairs in it. Grossed me out enough to pass on it and only use the shower. My room had a long hallway from the main room to the door which was eerily dark, as was the room in general. I guess they were going for romantic but being their alone it just felt a bit creepy. I would recommend it for travelers wanting to spend time in the old French Concession area of Shanghai. I may have been tick picking a bit too much. It's not perfect but worth it overall.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM