of TripAdvisor Travelers recommend this hotel
"Worst Experience Ever!!"
As a frequent traveler to Caracas, my fellow coworkers and me have been staying in the Renaissance for over three years. But unfortunately, this will be the last time we will stay at this location. They recently changed the staff, but the new personnel has no idea about customer service. I saw long lines at front desk, and only one, maybe two workers behind it. Call room service, and they took an hour and a half to deliver! When I went to the restaurant, with a large group, they mixed completely the orders and served whatever they wanted, from an already poor menu. This was a place where I arrived at least twice a month for the last three years, and my crews were also referred all the time to this location. But unfortunately I will use from now on the JW Marriott or the Marriott located next to the airport.
"Good location, friendly staff, nice breakfast"
Considering the special economic situation of the country, otherwise cannot be compared with other hotels in other countries there were positive and negative. Positive: The hotel is fully operational, the restaurant is working and there is enough food. The breakfast is good, there is availability of freshly cooked eggs etc. The staff and specially in the restaurant, are very helpful and friendly. Negative: The room is dark, the lighting is not considered enough. There is no window to open, although sometimes it is not feasible, when there is a window it is a plus, just to have some fresh air. There are no flippers. There is no free internet, however the speed provided is satisfactory. The check-in process is taking long time. The general impression is good, specially from all the staff. About the value and payment, considering again the economic situation in the country for the last years, if you do not have local contacts to arrange, it is never recommended to use any foreign bank credit/debit card.
Our stay here was short. The plane (Avianca) was delayed 4 hours which meant we did not get to the hotel until very late. The hotel looked good, the rooms were comfortable and it had a good view. Breakfast was good but we left early the next morning without time to enjoy this nice hotel.
"Lovely hotel, but weird service"
We stayed at the Renaissance for three nights. The hotel has a very good location in central Caracas, with many places in walking distance. The hotel is relatively new and has a nice, modern design. The rooms are large and the bed is large and nice. We had a room with a view of the Avilla on a high floor. This was very nice to wake up to. It was also possible to go up to the roof, which has a very nice viewing point. The bathroom was also large and the shower was spacious and had a glass door. The water was warm, but the yet was not very strong. The hotel has a swimming pool on the fifth floor. The water was colder than expected and it was only sunny in the morning. The gym is quite large and has good equipment. There is also a large sauna available. So far so good. I would have given a five star rating. Until our second day. Just after one (check out time) someone knocked on our door. They asked us if we were leaving the hotel or staying longer. It was not very clear to me what he meant and he didn’t speak English. I then said we had booked the room for a couple more days. Afterwards we called the reception to ask what he meant. Apparently the rate of the room had changed overnight and was now almost double the price. We were expected to pay the new rate, even though we had agreed on the rate for our entire stay. It took us about an hour of discussion at the reception to keep our agreed rate. To me this is something I had not expected in a five star hotel.
"Great Hotel with outstanding service"
Caracas beckoned me like a forbidden fruit, despite all of the doom and gloom, and bad press coverage. I am happy that I visited Caracas. As a Marriot Gold member, I have stayed in several marriott hotels in Washington, DC and Boston. The Renaissance Caracas stands shoulder to shoulder with the Marriotts in Boston and Washington, DC, except for the price. I last stayed in the Boston Marriott copley Place and paid $400 a night. The Renaissance Place in Caracas is less than $200 a night. Big difference. You get better service at the Renaissance Place Caracas. I called and arrange hotel pickup on December 1, and a member of the hotel staff in marriot garb was at the airport to pick me up. He handed me an envelope that had my name written in it. Nice security measure. I was pleasantly surprised at the number of hotel staff that spoke english. The checkin process was flawless. The door had an electronic lock with the use of your plastic key. The room met Marriott 5 star quality though this hotel is listed as a 3 star hotel. Large glass windows gave an unobstructed view of the mountain. The bathroom is well stocked with toiletries and supplies. I was pleasantly surprised. Is this caracas where people as supposed to be starving with no toilet tissue. Definitely, not at the Renaissance Caracas. The lobby is lively. Many young professional people. There is a bar adjacent to the lobby. The cocktails are well done. There is also finger food that can be ordered. No matter how many cocktails I ordered, my money never seem to finish. Things are very cheap if you have dollars. There is also a flower garden for one to sit at night with a significant other. The bellboys are friendly. The hotel has its own taxis and drivers. I had a great time at the Marriott Renaissance Caracas. There is absolutely no need for you to leave the hotel if you do not want to. I took one of the taxis, and visited Avila mountain and Galipan. I never felt insecure at the hotel. Overall, I will be back in caracas and stay at this hotel again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM