of TripAdvisor Travelers recommend this hotel
Luis La Cruz, Oreana and Jose provided an excellent service. It was a large group of relatives and friends that were attending my wedding and the team organized the +10 rooms perfectly. I would definitely recommend this hotel and its professional team again.
"Great dinner "
I had a great dinner at Renaissance's Mijao Restaurant... Luis Laya is quite of very attentive waitress.. Whenever you stay here it's restaurant is a must visit! Thanks! Rooms are very comfortable and they have all you need for not missing your home so much hehe!
Great Hotel! The rooms are comfortable and modern. The Hotel is really well located and the breakfast is good. The lobby is spacious and the lobby bar is great. The pressure of the showers should be better. They should implement a system in order to pay the car ticket faster. Finally, they should have a bar at the pool.
"Great place to stay in Caracas"
I've stayed a couple times in this hotel during my business trips to Caracas. It has great facilities, for example the conferencing rooms and gym. Accommodations is also very nice an cosy. The hotel staff is also very friendly. I've stayed in cheaper hotels in Caracas and the service is quite inferior. It's not worth saving the money when staying in Caracas.
It is always nice to receive a good service, and sadly you don´t see that often in Venezuelan hotels. However, every now and then you find great service in people like Chef Raul Marin at the executive Lounge who goes beyond expectations in providing a great breakfast to clients. Whatever egg preparation you ask, Chef Raul will be pleased to prepare. I think the lounge should offer a wider variety of breakfast options for travelers who stay longer than few days. Excelling on this will make a huge difference to other hotels. Everybody at the Executive Lounge are very attentive, friendly and helps you have a pleasant moment from the beginning to the end of the day, Thank you everybody at the Renaissance La Castellana. I have stayed many times since 2013 but lately I notice a positive change that makes it my #1 choice when going to Caracas.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM