of TripAdvisor Travelers recommend this hotel
"Great location - fantastic staff"
Great location - close to metro and within walking distance to Central Park and most other tourist sites. Hotel has a funky/artsy vibe, rooms are a decent size and well maintained. The hotel restaurant was closed at the time of our stay (under renovations), however this was not a concern to us. The staff were probably the highlight - very friendly and helpful.
"Great location but thats it"
Had a room with 2 double beds for my family of 2 adults and 2 kids. Was quite disappointed with the size of the room. Not much space to move around the bed. Hit my shin at the bed corner and ended up with a massive bruise! Rooms were dated and greatly in need of a renovation. Location of the hotel was fantastic though, 10min walk to central park, under 10mins to 5th ave, about 20min to time square and subway just 2 blocks away.
"Great hotel, but terrible concierge lounge offerings."
I'm currently at the hotel. I've stayed here probably 5 times and one of the things I like the most is that the concierge lounge has a great breakfast. Espresso machine, nice food offerings, water and diet coke in the mini fridge. Well...I guess it's since the restaurant at the hotel is closed for renovations but the breakfast is beyond bad. Scrambled eggs with slices of American cheese (seriously' This is currently a $400 to $500 / night hotel. American cheese') and poor quality cold ham. Crusty oatmeal, crappy sliced bread and fruit that tastes like it's leftover. If you're lucky enough to get any. Today the espresso machine wasn't working right, and the press pots of coffee were empty too. The fruit was almost gone and not replenished by 8:30 am and the eggs were cold. The bowl of mixed up kinds of yogurt didn't add anything. Yes there are still waters in the little fridge, but no diet coke. Ok, a small thing. But it's one of the little things I like about it. I was told that they ran out, then was told that they have some but have to save them for mixing at the bar in the evenings.... The elevators are driving everyone crazy they're so slow. It's a joke between everyone as it's so bad. On the plus side, the rooms are clean, small as everything is in NYC, and the staff is great. Even the housecleaning people are friendly and happy. As of today - hooray - I'm lifetime Platinum and have seen it all. I don't feel like this is quite up to the standards I've experienced in the past. I was hoping for an upgrade but they said since I'm here for 8 nights they can't do an upgrade for that many nights. I'm not feeling like a valued Lifetime Platinum member for sure. Hey, offer up an upgrade for my last few nights, even if it's a room change. I'm flexible! I might have to find a new home away from home in NYC.
Stayed at this hotel this week, was there for 2 nights. I can say I was disappointed. The first room I got had a wet carpet and although i was changed to another room it left a bit of a bad first impression. The rooms are very dated and small not worth the money asked. The hotel is undergoing refurbishment which means there is no restaurant or breakfast etc. If I had known that before booking I wouldn’t have booked. On a positive the staff after really great and very polite. Internet is great and good for business emails etc. Location is very good and you can walk to a lot of places Once the hotel is renovated it might be better but until then I am not sure I would book here again.
"Dreadful experience "
Sky loft room is good. That's about the only good thing about this hotel. Poorly managed and run downed facilities, no restaurant, no breakfast on weekends, no in-room dining service (had to order delivery from nearby restaurant), no mini bar, dreadful laundry service (items came back 1 full day late and mixed with other guests clothing...unnaceptable), package delivered to the hotel 1 day prior to my departure could not be found by the hotel staff (eventhough USPS shown signed receipt) until I check out and was already on my way to the airport, etc. Won't be staying at Renaissance again. Ever.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM