Renaissance Orlando Resort is located adjacent to SeaWorld aquarium park, within a short distance from Universal Orlando, Discovery Cove, Mall at Millenia and Lego Land.
"Never judge a book by its cover "
I arrived at the hotel around 4a after traveling 12 hours with kids. Exhausted and ready to lay down. I was judged by the color of my skin well before I was greeted. From there, if you've ever experienced racism, then you know how the story ends. I ended up staying at The Ritz-Carlton where I was treated with Royalty.
I have stayed at this hotel twice in the past two years and I will say it is excellent. From the beautiful inside and restaurants to the hotel staff. It is a very relaxed atmosphere but you can tell it is run by excellent management. Let me say a bit more about the hotel staff: Zach at the Palms pool bar was so accommodating continuing to swing by to give my pregnant sister ice water and was super sweet, the hostesses at the Tradewinds restaurant were super friendly and Thomas our waiter was exceptional. When we checked out, Darrin (I believe that was his name) credited us $50 on our bill for a horrible spa experience when the spa is independently owned!!! Just overall great customer service!
"Great service but overpriced"
We stayed at the Renaissance for a week while my spouse attended a work conference at the nearby convention centre. Overall it is a good hotel; however, the location is quite poor. There is nothing within walking distance of this hotel apart from Seaworld (which we had no interest in visiting), a CVS store and a restaurant called Bonefish (excellent food). Wifi is not free here - you must pay a resort fee of $25/day which encompasses the wifi fees as well as the cost of 2 bottles of water in your room each day. The lobby area is a large atrium with a glass roof. About half of the guest suites do not have windows, but instead, balconies that overlooked the atrium. Initially we were in a suite with a window - the view was nothing spectacular, we overlooked a parking lot. We later asked to change rooms as we needed space for our infant and were moved to an atrium-view room with no window, but a balcony overlooking the atrium. This suite was rather dark - it didn't have as much natural light pouring in as the previous suite with a window. The rooms were nice with updated decor. The beds, however, were not the most comfortable. I must note that the plumbing issues really irritated me during our stay. Notably, there was a cheap shower head installed which could not be adjusted; there was no space in the small shower to step away from the water stream. Additionally, the sinks were not installed correctly - the faucets are set too far back from the sink andyou cannot wash your hands without grazing your hand on the inside of the sink (as a bit of a germophobe this really annoyed me over the span of our one week stay) . There are 2 restaurants, a bar and a Starbucks on this property. The food at the restaurants was quite good, particularly Tradewinds. There is also a bar/restaurant at the pool area. The pool itself is quite small for the size of the hotel, and could sometimes get crowded. The service was exceptional - everyone from the front desk staff to the housekeepers were very friendly and accommodating. Anytime I phoned down with any request, it was met within minutes. We were also provided with a microwave in our suite upon request, as well as a baby bassinet. Overall it was a very positive stay at this hotel - the service is what made this place memorable. That being said I did find it to be a tad overpriced for what it was.
"Nice place but the extra charges will get you"
I'm a Silver Elite Member and stayed here two nights in May. We were upgraded in our room so we had a balcony with a view of SeaWorld. This hotel is very nice and clean. Loved the restaurant options on property as well as the pool area, lobby and rooms. The rooms are spacious and clean. The bathrooms have been updated but seems that they "fit" the old commode and shower in with the refurbished sink area. The pool area is nice with a splash pad for the kids but it's small and quite crowded. The area that got me was the $22 (plus tax) charge for self-parking and the $25 (plus tax) resort fee charge (which included enhanced Wi-Fi). I have no issue paying for parking or a resort fee but the fact that the parking is so expensive, even valet at a Disney resort is $25 and most allow you to self-park for free. They claim it's because they are so close to SeaWorld but that was a bogus excuse to me. We were able to get a great rate at the hotel but after all the taxes, fees and extra charges it would've been way more cost effective for us to stay on property at Disney or another Marriott resort that does not charge for parking.
What a place to stay! Indoor waterfall, huge tv over the bar . The outside grounds are amazing, clean and well maintained. The pool was my favorite by far. Nice size, never really felt close to the other guests due to the size
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM