"STAY HERE!!! Stepan, you are the epitome of perfect customer service!"
I don't think I have ever mentioned a hotel staff member in my review title before, or even started a review with talking about the staff, but Stepan, you truly took this fantastic hotel stay to a new level for us. I am a travel agent and my husband travels extensively for work. We've traveled with our now teenaged children their whole lives. From the moment we arrived for our four night stay, Stepan provided exemplary customer service between check-in, my several questions, helping us navigate the layout of the property, and literally running to our aid when he must have seen on a security camera we had managed to get ourselves locked out in the beautiful garden (our own mistake). The fact that we were all sad when we saw that on our fourth day Stepan must have had the day off (and of course very well deserved!), speaks volumes to the effect he had on us and our visit. Oksana, the delightful and helpful lady who runs the breakfast service, had the most wonderful smile every day, and again, we were truly excited to see her each morning. The hotel is a gem. If you enjoy unique, quaint hotel stays, this is your place. We had a family room which was a two story room/loft. Sofa bed pulled out to a double, queen upstairs, and an additional single bed upstairs. Robes and slippers provided. There was no elevator up to our room and it would definitely be a challenge for those mobility impaired, especially carrying luggage. However, I already knew this from reading the reviews so it wasn't a problem for us. The included breakfast was good. Champagne provided if you enjoy having a mimosa. Having breakfast on the outdoor patio overlooking a nice yard was such a great way to begin our day. There is a second yard that has an incredible view of Old Town Below. I do feel it important to mention that if your desire is to be close to Old Town, and you don't want to spend much time traveling between your location and that particular area of Prague, then be aware whether you take the tram or walk, it will add 15-20 min each way. We purposely chose this gorgeous location to have its magnificent view and its sanctuary-like qualities, knowing full well the walk we would have. We enjoyed the exercise walking up the hill each day, after consuming such heavy food all day. This place is so peaceful at the beginning and end of a crammed day of exploration! We ate at both Bellavista (next door) and the Monastery brewery and enjoyed both, but preferred the brewery. Bellavista is just that- a breathtakingly beautiful view, but the brewery had good food and great character. I am excited to recommend this hotel to my future clients traveling to Prague! **And to AVE Hotels, I do hope you take the time to read your properties' reviews, and that you realize what a true asset Stepan is to your team!
"Incredible views and Incredibly Quiet and Restful"
You will be amazed at how quiet this hotel is even with the windows flung open. Imagine yourself a monk overlooking the beautiful grounds. Peaceful and restful aside you are right next to the #22 Tram which can take you anywhere in Prague very quickly or you can walk down to the Prague Castle and be on the walking Charles Bridge in no time, then make it to OldTown in no time. I spent an afternoon right in the monastery and the library and art gallery are worth your time. The art gallery is right up there with Rome, (I mean it!) yet it's quiet and you can meander in front of the incredible artwork. The restaurants are great right on the monastery grounds and thanks to the monks who decided to brew beer all those years ago, they've kept up the lovely tradition and it's delicious. God Bless you Monks! Stepan, at the front desk is a delight and the breakfast is amazing and you will want to linger with your new friends in this quaint locale.
"Beautiful, perfect location, and absolutely fabulous staff"
This wonderful hotel is located in a quiet area, part of peaceful national historic landmark garden of Strahov Monastery, and yet so close to everything. Quiet, even though restaurants are all around and within minutes walking distance (including restaurant Rilke, which is one of the best kept secrets of Prague, amazing ambiance, service, and the best of traditional Czech food), and provide the best views of the city. The hotel is quiet, the rooms are nice, breakfast is prepared with care and a smile, and Štefán, the receptionist, is exceptional. Gentle, kind, professional, the perfect touch to an already wonderful experience. We can't wait to visit Prague again, and we wouldn't want to stay anywhere else.
This was a passing through trip, and having phoned after midnight on our way through Germany we asked if we could arrive at about four in the morning for a few hours sleep. On arrival we used the intercom and were given entry to the property, where a key was already waiting for us. We had been given a really lovely room, super comfy bed and perfectly good amenties. Breakfast next morning was on the terrace outside and was just delightful. A VERY short but really lovely stay....and thank you to the poor lady who had to organise and let us into the hotel a stupid o'clock! It was much appreciated as we had been driving through the night from The Netherlands! Would love to have stayed for a little more time, as it would appear we had picked a place which had alot of history and there were all sorts of tourist buses outside the gates which would suggest that this is a must visit area!
"I want to go back!!!"
We absolutely loved loved loved this place! If I could, I'd give it 10 stars! (and I'm not that easily impressed and don't give great hotel reviews often). This hotel is so unique in every way: small, cozy, with great staff and very spacious rooms. It is located in the midst of Strahov monastery on top of the hill, and it used to be a part of a monastery. You can tell by the layout and design of the rooms that it's an old monastery living quarters converted into a hotel rooms. We had room #12 on the 1st floor and it was the only room with a direct access to the yard were we had breakfast each morning. The breakfast spread was great and I enjoyed my Prosecco every morning! The whole serenity and peacefulness of the place is very relaxing. Just be sure to close your windows tight at night or you'll be awaken at 5 am by pigeons and at 6 am by monastery bells (they ring them for what seems like 15 min) every 30 min. Another note is since it's an older building, there are no elevators. So, if your room is on the 2nd floor you'll have to carry your luggage all the way there. There's also an enclosed yard with table and benches overlooking Prague (from the breakfast area outside go up the stair). We enjoyed sitting there and sipping our wine with an amazing view. The hotel is located on top of the hill with some beautiful picture worth panoramic views of Prague and is a 10 min walk down to the Charles bridge and 15 min walk to the Old Town (5 min from Charles bridge). There are many restaurants and places to stop along the way. Going back up might be a challenge but we never did! Tram #21 takes you right to the monastery and it runs late into the night. And trust me, after the whole day of walking and exploring, hiking back up the hill is the last thing on your mind! Just download a tram map on your phone.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 10:30 AM