of TripAdvisor Travelers recommend this hotel
"Hilton, Quentin and Greg rock as butlers!"
Awesome service from our 3 butlers who secured us golf, spa and daily pool chairs! And they even found our missing shells brought back from our excursion recommended by Butler Kevin! Our nightly reservations for the restaurants on the resort were also made by our butlers and the meals were divine!
"Emerald Bay, Diamond Holiday"
Our third visit to a Sandals and this really has been an absolute gem. The property is first class and the amenities equally so. Great beach and pools, fabulous golf and very high quality food and beverage make this a real signature property for the Sandals Group. Top this off with first class service from all the staff, but especially our butlers, (Danielle and Waldens), and you cannot help but lavish praise on the hotel. We enjoyed a superb room in a hotel where everything is maintained to a very high standard and the gardens will just enchant you. If you are considering a Sandals, this should be very high on your list. As a result of our experience here, we have today booked Sandals St Lucia for a future stay with the group. For couples who enjoy adult company (no children permitted), this is a fantastic option.
"General overview of sandals emerald bay"
Overall pretty good, need to do better with access to your restaurants. Arrived there on Tuesday and couldn't get a reservation to the French restaurant until Saturday our last day there, and nothing at all at the Japanese restaurant. Maybe you should allow reservations to be made online prior to arrival. Was very disappointed with this. Shouldn't allow the butlers to snatch up all the good chairs on the beach. Inevitably those people don't arrive until hours later or not at all. If butlers have access to the towels to reserve chairs then all guests should also. Towels were never available until after the butlers had already reserved their chairs.
"Sandals Emerald Bad, an Excellent Vacation Experience!"
Just returning home from a week at Sandals Emerald Bay. It was the first visit to this resort and the fourth resort in the Sandals/Beaches that we have visited. Tiny airport on arrival but they did their best to get us through customs quickly. Once we left the airport we were greeted by Mr. Jeremy Mutton, the General Manager. What a pleasant surprise. When we were told our room number we had expressed that we were hoping for another building (as it was a bit further away from the action). By the time we arrived at the resort - a quick ten minute drive, we were greeted with open arms by the staff and informed that Mr. Mutton had called ahead and they were changing our building as per our request. That was such an impressive start to the holiday. We stayed in the Beachfront Honeymoon Butler Villa Suite. The views were absolutely stunning. These second floor rooms are found in all four beachfront sections of the resort, our room was 9421. This is the furthest building away from the action - but still was only a five minute walk. We enjoy having our room be somewhat off the beaten path to allow for peace and quiet at night. Large balcony that we enjoyed watching the sunrise on and eating breakfast at. The room was spacious and had everything you would need for a pleasant stay. Our butlers were Jackson and Anfroy. They did a great job of helping us out with anything we needed. We planned out our dining on the first day and had no problem getting reservations around the days/times we wanted. Our butlers helped us with room service breakfast, reserving spots at the pool or beach and escorted us to dinner. We loved coming home to find the towel art or the warm drawn bath or other surprises. It was my husbands birthday one day when we were there so they had a special matt outside the door in the morning with Happy birthday in flowers. It was special to see. We ate at all of the restaurants except for the Drunken Duck. The menus are not large but they have great selections at all locations. We are really not sure how people can complain about the food when it is so diverse and if you happen to order something you don't like - it is all included, so easy to get something else. If you order an appetizer, main course and dessert it is more then enough to fill you. No complaints about the quantities here. The return guest dinner is on Tuesday evening. If you are a returning guest it is always enjoyable. Catch up on the latest information and meet some managers and staff. We played 18 holes on the beautiful golf course (and walked the back 9 on a separate occasion as well). Worth doing, even for those of us who are not good golfers. No pressure to be skilled - just bring lots of balls and be prepared to take a lot of drops if needed! Cart and club rental is easy. Three balls each are included, that isn't even close to enough. We probably lost 10 each but it was well worth it. One full day we rented a car from the Airport car rental. It was simple, called and booked two days ahead and the vehicle was dropped off at the front desk and we just returned it there when we were finished. We took the opportunity to drive the end of the little Exuma island, eat at Santanas and then stop in Georgetown and catch a water taxi to Stocking Island to visit the Chat N Chill. On Stocking Island you can also feed stingrays while they wind around your legs, great experience. The conch burgers were flavourful but texture was very different! It was a very fun adventure. Stopped to try and see some turtles (but only seen one) and drove up to the end of the highway on the other end of Great Exuma. Can do this all in 8-9 hours without problem. Easy island to get around, very little traffic and lots to look at. Worth exploring. The other excursion we did was a full day with 4 C's. We chose this over the Island Routes only because the Island Routes was a half day so did not hit as many highlights. It was easy to call and book the tour a few days ahead. They picked us up at 8am outside of the resort and it was a great full day tour. We seen celebrity owned islands, swam with the pigs, snorkelled in the grotto, visited Iguana Island, seen the sunken plane, visited the sand bar and had an excellent buffet lunch on an island. Great way to see the highlights. The beach at Emerald Bay rivals the nicest ones we have been to (Turks, Antigua, Barbados). It is long, beautiful with powder soft sand. There are TONS of huts offering shade protection. Just walk a little ways down if you don't see an open one and there will be some. They have just built so many more. It was never a problem finding shade, no matter the time of day. The wind was strong so there were lots of waves to play in. The colour of the water will drop your blood pressure and bring you peace! Pools were great, they have a bar at both the party pool and the quiet pool. Lots of shade around both as well. More then any other resort we have been to. There were some activities every day. We didn't spend too much time laying around there but enjoyed the upbeat music and easy bar access. Had a couples Deep Tissue Massage at the spa. Red Lane always has a lot of great choices and are very accommodating with days/times. Booked our next trip (Grande St. Lucia) at the Come Back Soon Lounge. One that that differed at this resort is that the workers at this lounge did not walk around the resort engaging with the guests. We are used to seeing them walking around every day. So we just stopped in one evening and within 30 minutes had the next trip planned. The staff at this resort were always going above and beyond. Firstly our Bulters, Anfroy and Jackson, but everyone in all departments greeted you with a smile and hello when passing. There was never a time we were concerned about attitudes of the staff. We want to give a special shout out to Mr. Cooper who is the Security Guard extraordinaire at the front gate. He worked every day that we were there and from the first time we walked by and introduced himself he remembered our names, greeted us with a huge smile and loved to chat at every opportunity. Overall, it was tough for us to not return to this resort next year, because we had such a great time. It was only because of wanting to see other islands that we chose another Sandals location. The Sandals group does an excellent job with training their staff and ensuring that the guest experience is consistent and exceptional. We can't recommend this resort and this company enough - they have never let us down. Don't sweat the small stuff and be prepared to have a great time! We will be back to Sandals Emerald Bay.
"Emerald bay is emerald city!"
Wow- Incredible Staff lovely, friendly incredible. Beach and ocean emerald. Pool one of a kind beautiful . Adults only , quiet and calm. Golf course is breath taking overlooking ocean . Red Lane spa see Gwen for facial, thank you Gwen ( my face started breaking out and I️ left all clear , picture taking ready) . Jackie gave me one of the best massages I️ ever had - see her. These women have the best customer service ever. Room beautiful , ocean view . Stars were stunning . Everything in room updated and comfortable. Food - what a variety Anything u want including French and plenty of tasty signature drinks in each dynamic style restaurant . We went sailing - Timel took us out and we got to see Dolphins , thank you Timel . He gave us a great guided tour with interesting facts on the Island . Perfect in every way , this is a must! It’s in Exuma - not Nassau , please make sure you get correct airline flights in and out. No need to think Here, they do it for you. Shout out to Kenneth the night front desk guy for helping get coffee and info at 5:30 am as to what to do for the day and info on the island and people. What a great guy! Yes go for it! Worth the $$$$ Annette and RON
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM