of TripAdvisor Travelers recommend this hotel
My husband and I had a fantastic vacation here. The staff is amazing and goes the extra mile to make sure your stay is enjoyable. So polite and friendly. The food is very good. There are 11 restaurants on site and they were all good, but in particular the French restaurant and fish tacos at Barefoot by the Beach stand out. There is a pastry shop with fresh cookies daily and gelato. Yum! We will be back for sure.
"A great place to unwind"
We stayed at Sandals Emerald Bay (SEB) July 7-15, 2017, celebrating hubby's 60th birthday. We have been to Sandals Halcyon (twice), Sandals Ocho Rios (renamed Ochi now), Sandals Royal Bahamian, and Sandals Antigua, as well as lots of other all-inclusive resorts. We are low key, appreciate luxury and gorgeous beaches. Sandals Emerald Bay came through! Pluses: + Although all beaches in the Bahamas are public, SEB takes up so much of a stunning cove, it is effectively private. The water is a spectacular color and the sand is powder soft. Although yellow flags were often out by the watersports center, the surf was calm and easy to enter. + We were in Beach House 7, the best view on the row. We opted for the 'club' level but did not go for a butler. The room was huge, pretty, quiet, and very comfortable. We had a minor problem with the room--the electrical went out twice on one side of the bathroom. We called it in and it was fixed promptly. + We could always find a shaded pair of loungers on the beach or by the pools. + We enjoyed most of the a la carte restaurants, especially Bombay and La Parisienne. I am surprised more people don't write about Bombay in their reviews. This was truly exceptional Indian food--try the Fish Butter Masala (fantastic!) and the so tender lamb chop appetizer and the mango lassi cocktail. So good, we went multiple times in the course of 9 days. + The Drunken Duck pub offered classic pub food and excellent service. This was the only place that did something for my husband's birthday (I was telling everyone it was his birthday and beyond saying 'happy birthday!', this was the only 'extra' we experienced.) The woman who welcomed us the night of July 10th arranged to have several people come and sing and present him with a couple of iced cupcakes. This meant a lot to us. I know nearly everyone at the resort is celebrating something but why ask if there is a reason for the trip if you are not going to do something to mark the occasion' Kudos to this woman for going the extra mile. I apologize for not noting her name. + The returning guests dinner was marvelous! It is often the best meal we have on these visits. I feel for the managers who have to socialize with boorish guests when I'm sure they'd rather be relaxing at home. + Cordelia at the spa gave me a wonderful massage. I was concerned as I had a neck problem but she was very careful and it helped immensely. + Alessia at the Club Lounge acted quickly to extend our stay when we explained that American Airlines had delayed us a day and we had purchased the trip insurance when we booked. She arranged to keep us in the same room (perfect!) at no charge and got American on the phone, who rebooked our return flight from the 14th to the 15th at no charge (only right, but rare in this day of indifferent air travel). + The Swimming With the Pigs tour, which does include a variety of charming pigs, is a 4 hour spin through the cays going to a variety of beaches and speeding along all shades of spectacular water. Do it! We also went to the Chat and Chill on Stocking Island which was a great way to spend a few hours. Some possible improvements: - The chairs around the pool were not so comfortable. The cushions could use an upgrade. - The playmakers were MIA most of the time. We are quiet people and don't need much entertainment but would have preferred a few more activities. - The buffet was surprisingly weak for breakfast. It seems like an easy fix to ensure the scrambled eggs aren't watery and the bacon is actually crisp. After a couple tries, we tended to head over to the a la carte breakfast in the Italian restaurant which was a slower process but much tastier. - My husband is not a fan of 'surprise' ingredients in his food. One came with his sushi and he commented that it had not been listed on the menu to the waitress who insisted, yes it was. We checked the menu on the way out and it wasn't there. Overall, this is a very lush, beautiful resort with excellent service. It is a very low-key experience but if you make your own fun (golfing, tennis, water sports, whatever ;) ), you'll be fine.
"Sandals is Overpriced"
Greetings and I hope you find value in this review. My wife and I are extremely well traveled throughout the entire Caribbean and this was our first stay at a Sandals ever. The consensus is that we have of Sandals is that it is overpriced by half for what you get. Service, amenities and grounds can all be easily obtained for same quality at other resorts for 1/3 to 1/2 of the price. Our thoughts, it's not worth the money to stay at Sandals. My Wife and I decided to have our honeymoon at Sandals Emerald Bay. We had a club level room and a honeymoon walkout suite with an ocean view. I mention all of this so you can get an idea of the price that we paid. The room was very nice, it was stocked wth drinks as we would expect. It was pleasant and exactly what we expected. It was just nice though. The food at the restaurants was the best thing at Sandals. It was better quality than most resorts that we have been too and felt safe eating it. Service at Sandals. This is something of an opportunity. As a club member you are suppose to have a concierge service to do things for you. They didn't. We tried ordering sandwiches to take with us, 5 different times, because we were leaving the resort. No matter how we ordered them, who we ordered them through, we never received them. Not once. We did loop this 3 times and never got a solid response. The pool bar... This is another place service was severely lacking. It was average 15 minutes to get a drink. You just kinda stand there while they continue washing dishes or the bartenders are drinking. I know at least one day while we were there a bar tender was drunk. Staff overall; the staff at emerald bay was just okay. They were pleasant enough but it really felt like they all hated their job or just were unhappy. I never had anyone who was outright rude though. The grounds. The person who maintains the grounds does a good job. It was well maintained. It was frustrating though that at night they would only lite one to two fire pits when they have six of them. Then you get multiple couples sitting around them all. For the money that is being spent there I really expected all of the fire pits to be lit. Maintenance. This is another place that really lacks. They have light fixtures that are on their side as you walk to the beach, showers outside that don't work and exposed wires in a few places. Really wonder what's going on with that. Towels. This is something we looped because towels are an item that are scarce at emerald bay. They only stock the left side of the pool at emerald bay. Super annoying. Plus they always seem to be running out of them. The private pool never seemed to get stocked until after 10 am. Towels were really annoying. Beaches and water activities. These were amazing. Beach is so pretty and gotta love the powdery white sand. We went scuba diving and that was a ton of fun. It is free so that is something you don't find other places. Overall, Sandals is a nice resort. But it's just nice. We have been to plenty of nice resorts and paid quite a bit less. For the money we spent at Sandals we could have gone on 4 different trips and gotten the same exact level of service. I can't say we would ever go back because it's way overpriced for what they offer.
"The water will blow your mind"
Sandals Emerald bay is a small, quite resort. Golf course is top notch with amazing views from almost every hole. The ocean is calm and the water is the most amazing blue You've ever seen. Food and drinks are average while staff are amazing. Entertainment in the evenings could use some big help! One excursion that is a must... swimming with the pigs. Sounds a bit silly but it's one of the funnest and coolest things you will ever do. Overall Sandals Emerald Bay was a great 7 days & would go back. Happy travelling
"Beautiful Resort with Pros and Cons"
Sandals Emerald Bay is a beautiful property set in a stunning location. The proximity to the airport is great for a seamless arrival experience. Departure is something to be endured since the Exuma airport is small and hot and you have to be in place several hours ahead of your flight. We did not have a butler and for the most part did not see the need. The biggest advantage of having them was in reserving pool and beach seating and in having them bring food and drinks so that you did not have to go get them yourself. With the exception of the Drunken Duck, we found the food to be good. We are not foodies, so we have average expectations. The portions are generally smaller (except Il Cielo), but that is ok when you can have whatever you want to eat and drink. We stayed in Beach House 1 in a club level walkout. In our opinion the walkout option was not worth it. There is no way to lock the sliding doors behind you, so you would not want to "walk out to the beach" for the day through them. Beach House 1 was on the end of the resort that has an open grassy area and a wedding pavilion on the dune. It is a beautiful view. The Beach House bulidings at the other end of the resort are on a quieter part of the property but do not have the unobstructed view to the water. #1 Tip: Use the Loop app! We only saw it mentioned in a few places and you cannot activate it until you are on site, but it is obviously monitored very closely by resort management on site. We submitted a compliment about a waiter and it was answered within 20 minutes by the manager. See below for a request/complaint we submitted that was resolved in 15 minutes. Many other reviews have covered the resort well, so we will offer some specific pros and cons that we experienced. Pros 1. Staff are very friendly. We were spoken to by everyone we passed. 2. Cafe de Paris is excellent. Great desserts, ice cream, open early and into the evening. Easy to grab dessert for later after you finish dinner. 3. Beautiful grounds, pool areas, beach, and ocean. 4. Dinos Pizzeria has stone oven baked pizzas that are excellent. You can get them to go to eat by the pool or on the beach. Be aware that they take about 20 minues, so you will have to come back to pick them up. We did have one day where when we came back after 20 minutes they were not ready and we waited another 20 minutes. 5 The quiet pool is beautiful with several seating options and generally plenty of room. There is a bar right at the pool and Dinos and other restaurants are close by. Cons 1. Palapas and chairs on the beach are too few. it would be so easy for Sandals to add palapas and make extra beach chairs available like many resorts do. The only way we got a palapa for mornings at the beach was to go out before 6am and place pool towels and personal items in the chairs. The butlers claim most of the palapas for their guests in the evening for the next day. By the afternoon there were usually some available where people had left. However, there were quite a few instances where they were "reserved" all day with no one showing up. The rule at Emerald Bay is that towels and personal items are removed from palapas, chairs, cabanas, etc at the pool and beach daily at 10:30a. We never saw this actually happening and doubt that most guests know the rule, however it does give you a reason to go ahead and move things aside if no one has been there by 10:30a. Again, easily solved by more palapas or at least extra chairs. 2. Housekeeping and room requests are inconsistent. The room was very clean and in good repair. Only one day was our room obviously barely touched. The timing and assortment of towels we got each day was random though it can be remedied when the turn down service housekeepers come by in the evening if you are there. We asked the front desk for more soft drinks in our refrigerator. More than 24 hours later they were not there, so we put the request through the Loop app and they were delivered in 15 minutes. We suggest not recording these types of requests in a big ledger book at the front desk with maintenance issues. 3. Wifi in our room in Beach House 1 was spotty. It was great on the grounds, including our walkout patio, and inside the main building. The TV channels are grainy and inconsistent, so do not count on being able to stream movies via wifi either. 4. Drunken Duck food was so-so. The fish in the fish and chips entree was just a larger portion of minced fish like a fishstick. The chicken entree portion was quite small. 5. We agree with others that the main pool is too loud. It makes the area around it, which is very beautiful, loud as well. During July 4 week it felt like a Florida Spring Break atmosphere.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM