of TripAdvisor Travelers recommend this hotel
My husband and I recently returned from our anniversary trip to Sandals Emerald Bay, Butler Junior Oceanview 2nd story walkout. Our trip exceeded our expectations! This is one of the most laid back, safe, cleanest, friendliest resorts we have been on to date!!! -The minute you get to Sandals, your Butler sweeps you away to a tour of the grounds. Then it's off to your very own COOLED air-conditioned room where they give you champagne and cheese platter. Believe me, after traveling all morning, you will WANT this! Plan on your bags taking a bit to get to your room. No pressure... just lock up your valuables in the safe and head to one of the local restaurants to grab a bite to eat and cool island treat. I suggest Barefoot. :) THE BEACH: -It was amazing. Clean, well maintained. PRIVATE loungers separated by sand dunes. <- THIS was my favorite part daily. You could hang out in the privacy of your own space all day! The water- Lets just talk about how AMAZINGLY BLUE it is! And a beach for DAYS. This was the FIRST trip to the Caribbean that I didn't come home bit by sand fleas or no se ums. There were a couple of mosquitos buzzing around but didn't get overwhelmed by them. FOOD: The food at the restaurants was always good not fantastic.... but I didn't have a meal I didn't like at any sitting (breakfast, lunch or dinner). The Bahama was my fav choice for breakfast. They had everything from cereal, fruit, crepes, pancakes, waffles, omelets, pastries...anything you could and it was centrally located... Soy, the sushi place, was easy to get into and SO SO GOOD. Try the sake special drink, you won't be disappointed! Bahamas has surf and turf. I asked for two lobsters and was easily granted. This was my second favorite meal. Ironically the BEST meal we had was the cheeseburger and steak at the Drunken Duck. Seriously! Be sure to tell Elvis hello. Cafe de Paris was my favorite night cap with baileys and coffee on our walk home. In none of the restaurants did I feel underdressed. They ask for long pants but will not EVER say a word to you if you are in different attire. Men, wear shorts and it won't be a problem, I promise. SERVICE: The service at Sandals was very good. Everyone there loves their job. I didn't have anyone that was unkind or unwilling to help (I've had this at other sandals resorts). BUTLERS: We had Hilton and Quinton as butlers while we were there. They sure know how to take care of you there! Please make sure to tip your butlers daily or once at the end. They are the only ones that can receive this type of compensation. If you want a specific type of alcohol in your room, be sure to put that ahead of time and remind when you arrive. It most likely won't be there. The butlers can and will bring it to you. Also, they can reserve your cabana and stock your cooler for you daily. But you have to ask for it and remind. I definitely agree w/the earlier review that they have their own pace there...and are on island time...You will find that out the first couple of days you are there and will adapt to it..I think Americans are always in a rush so have the shock more than others but it is nice not to rush.... If you order room service or lunch/drinks from the butlers, count on an hour. It is what it is. THE ISLAND: We LOVED this island, the people, and the resort and would definitely recommend this place to anyone wanting to get away w/someone special. We requested Thelma (taxi) and rented her for the day ($50/hour) to take us on a tour of the island. We went to Chat and Chill- A MUST! We rented a boat and tooled around each island and snorkeled. Went to Santanas to eat lobster- A MUST! If I could do it again I would: -Bring the majority of my wardrobe cute bathing suit cover ups -Dont bother with long pants men -Dont bother with curling irons..I put my hair up every night for dinner
This place is a slice of heaven and we plan on going twice a year as we have already been here 3 times. BUTLER SERVICE A MUST!!!!! Oceanfront Suites A MUST. The food is awesome and the quiet pool is the best. We love to just relax and enjoy the quiet and the sounds of the ocean. We think the large pool is great but prefer the quiet pool and the bar. Our room is usually right near it so its so perfect. We are anxious to try the new restaurants as the other ones were just perfect.
"Outstanding Repeat Visit to Upgraded Oceanfront Penthouse Suite"
This time we upgraded to the beachfront Villa right on the ocean, with butler service. I would never go back to the normal room nor would I ever give up butler service now. Well worth the extra dough. More personal service to get the exact booze brands you want in your room, and the right dinner reservations and extra treatment. The extra 3 restaurants now open made a big difference in our very positive experience. Gold was also great, even though a little windy. Re-booked for July 2018 now as well!
"Italian restaurant "
If you are fortunate enough to get Sonia as your server, then you are in for a great experience. She took wonderful care of us and made the best recommendations! She truly cares about you having an enjoyable dinner or breakfast.
My husband and I stayed at SEB from September 17th-September 24th and overall had a PERFECT time. I'll start from the very beginning. We arrived at the Exuma airport and it was HOT. Very tiny place with no AC. Thankfully, Sandals had cars waiting for us. They checked our name and off we went without any hassle. The car ride was only about 10 minutes which was nice because we were exhausted from getting married literally 8 hours before. We arrived at SEB and were greeted by smiling faces and cool towels. We were told to wait in the waiting area and someone would be with us to escort us to our rooms "shortly". Well, shortly ended up being almost 30 minutes, but it was fine. Corey, one of our butlers, walked up to us in a full suit poor guy! He took us to our room (9408) and explained the restaurants and activities while popping open a bottle of champagne. We were so exhausted that first day and just asked our butler to bring us Dinos Pizza. We met Sidney that day too, but he was a joke of a butler. More on that later. That night we mosied down to the Drunken Duck and had some of their steak and potatoes. Not bad at all! Restaurants- Bahama Bay: Buffet style aside from the amazing omelet queen Montessa. She's the bomb. The omelets take a while and there is always a line, but they are WORTH IT. We went here for breakfast everyday except one when we tried Il Ceilo (which we regretted). Everyday they have a different lunch theme. One day it will be Asian, the next Spanish, etc. Good food, but service is pretty nonexistent. If you want more water you'll have to ask. Il Ceilo: Just don't. It took 45 minutes to get eggs and bacon I kid you not. They were not busy (I wonder why) and although I ordered my eggs over medium, they somehow managed to have the yolk over hard and the white runny. No that's some talent. We never went for dinner because we were more interested in our other options. Soy: My husband and I aren't big sushi fans but we wanted to give everything a try. And we found out that we are still not big sushi fans. Many other people enjoyed it though. Barefoot on the Beach: Pretty decent food overall. Better service than the previous places I've mentioned and will refill your drinks almost without asking. They have the most flexible hours among the other restaurants. It is convenient when you want lunch by the pool. Kimonos: OMGGG so good. So good, so fun, so worth it. We went there twice. The steak is bomb as well as the chicken and fried rice. They give you so much food, that was one of the fullest we've ever been. Make sure to make reservations right when you get there unless you have a butler. Then they can always squeeze you in. Dinos Pizza: Decent at best. But I'm a big fan of pizza and have eaten it in NYC so I may be being harsh. Didn't care to eat it after the first day. Jerk Shack: My husband loved it but it really isn't my thing. Drunken Duck: SO fun and good ol comfort food. Cottage Pie was delicious, burger and fries were good. They had more varieties of beer than the other places. It was really fun to go there in the evening and meet new people. The DJ was fun and we closed the place down with a few new friends every night! The manager would even stay later and play a game of pool with us. French Restaurant: Delicious! This was surprisingly one of my favorite restaurants. The two stand out items were the french onion soup and creme brulee. Excellent! The best service we received was probably at this restaurant. Pool- The main pool is a really fun place to be! When we first arrived, we noticed that there were hardly any couples our age (26 and 27) so we vowed that next time we saw one, we would go talk to them. We made some great friends! One couple even lives 35 minutes away from us! The main pool always has a lot of activities going on. Some of these were: couples competitions (we came in 2nd, SOOOO FUN!), trivia, and dance classes but there were many other things! Our favorite bartenders were Aaron and Kwame. They were ALWAYS on point and had fun while doing it! By day 3 Aaron knew I wanted tequila and a beer. He would only ask for my husband's order because he changed it all the time! Terrance was also a bartender - thankfully for only 2 of the 7 days we were there. He was TERRIBLE. Rude, slow, chit chatting while people were waiting for a drink, and being rude to the girls he was working with. After waiting 15 minutes for a drink without him being busy, I politely repeated my order. He said, "Ya I heard you the first time." Super, then can I get it please' (Eyeroll) We were happy he was only there for a couple days, that's for sure. The pool closes way too early as well. 6:30! There is still a lot of fun to be had and a lot of sunshine left for the bartenders to peace out that early! It was definitely a bummer each day. Butlers- We had a honeymoon suite (9408) and our butlers were Corey and apparently Sidney. Corey was great. He brought us snacks, made sure to always ask where we wanted chairs reserved in the morning (beach or pool), always had our bar stocked with our favorite beer (Kalik not that crappy "Sands" "beer"), would bring us food from any place we wanted while we were at the pool (he always said it was "his pleasure"), he was literally always smiling, organized our dinner reservations and excursion, put flowers on our table at dinner multiple times, and would randomly call us throughout the day to see if we needed anything. Basically, he was the bomb.com. He was tipped well at the end and we are even facebook friends now. Sidney on the other hand, was awful (Trip Advisor won't let me use the word I want to use). I accidentally called him Shelby on our last day because I had literally hardly seen him at all and forgot his name. On our last day he brought us 2 mixed drinks to our spot on the beach while he had a tray full of the same drink to pass to other people. I can't drink mixed drinks because of the sugar. Like I said, I'm a beer and tequila girl. Corey knew that as well as the bartenders. I said "no thank you" and he said, "Oh, you'll love it." I did not love it (eyeroll again). I asked him to restock our fridge with beer (Corey had the day off) and I had to ask 3 times to get it done. When it was done, he put the wrong kind of beer in it. We asked him to bring us lunch at the pool one day and he responded "I guess I can do that." BRO. You have 4 couples to take care of. That's 8 people. Corey did it with ease while this dude was on the first seat of the struggle bus and frankly couldn't give two craps if we were happy or not. He was not tipped. The way I look at it, we paid extra for butler service and shouldn't be considered or made to feel like a hassle with the smallest requests. We also had to lug our baggage all the way back to the front desk when it was time to leave because we could not get a hold of him. 100 degrees, sweating bullets, walking FAR guys. FAR. When he could've just brought the mobile car they use right over. I'm still ticked off about him and what a waste of money HE was. Ugh moving on.. WIFI- Pretty awesome AND free! We had no cell service since we were out of the country, and the wifi allowed us to check out our wedding pictures that people were posting as well as keep up with our family and friends-even on the beach!! Included Water Sports- Fun! Though unfortunately with the hurricanes we were only able to do it for one day. We kayaked pretty far out, brought a couple beers, and had a blast! The other days we had fun body surfing because there were some killer waves! There was a TON of seaweed for 2 of the days and it was kind of creepy because it would brush against your leg, but still fun! Excursions- We only did one excursion-Swimming with the pigs. It was fun but I've definitely been on better ones. We were able to snorkel, feed the iguanas, and swim with the pigs. At the pig location there were TONS of HUGE stingray that knew it was dinner time. They didn't care about there being 20 humans in the water and it was really nerve wracking. I thought for sure we were going to be Steve Irwined. But we survived. The tour guides left a lot to be desired. I am EXTREMELY sarcastic, but they were so over the top that at times it came out rude to the people on the boat. We got some beautiful pictures and my husband had a great time but I would say for the money it was just okay. Checkout- Overall pretty seamless. We had a 1:45 flight and they wanted us to leave the hotel at 10:00am. LOL no buddy. We signed a voucher and stayed until 11:30. Had a final shot with our bartender buddy, had our last breakfast, and walked on the beach one more time. 1.5 more hours of total bliss in paradise. We got to the airport about 11:45 and went through the most bizarre interview I've ever been part of. This lady pulled my husband and I out of line and started asking us random questions while looking us dead in the eyes. They ranged from "why did you visit SEB" to "what do you do for a living" and even "how long have you known each other". I felt like I was trying to smuggle drugs out of the country or something lol! After all of that we still had 1.5 hours to burn and didn't want to spend it in a cramped 1 room no air conditioned airport. Thankfully, there was a bar right across the street and we hung out there with our friends that were also heading home. One more hurrah before reality (Even though we actually had to pay for these drinks ;) ). Don't forget to bring PLENTY of sunscreen. The sun here is much harsher than in the states. We forgot sunscreen in the rush to pack after the wedding, and spent over $60 on it at the resort. They provide bug spray! All in all it was an amazing trip, but it is what you make of it. If you go there determined to relax, have a great time, and meet new people, you will. If you go with a crappy attitude then you will be bored and be like all the other grumps that complain there's nothing to do here. Relax, drink a lot, eat a lot, and breathe a lot. This is paradise.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM