of TripAdvisor Travelers recommend this hotel
"Save your money - horrible value. Food is AWFUL."
We stayed in room 9404 which was a beachfront suite. The view was nice, but it was a LONG walk to the restaurants and pools. Several of the handles on the drawers were missing, so good luck opening them to store clothes. There were nails and screws exposed poking out of the shutters and blinds. The bathtub had a bunch of sand and hair in it. So gross, we decided not to go there. Check-in was a total beating that took over 45 minutes, despite zero line. They made us fill out all our info into an Ipad which ended up not submitting at the end, so then they made us repeat the entire process on paper! The day we arrived we noticed a bunch of broken glass by our suite door in the hallway. The day we left, it was still there. I ended up with a huge chunk of broken glass in my heel walking a different area of the hotel barefoot. They do NOT maintain the common areas well or clean up. We ordered room service the first night for 1 person. It took TWO full hours to arrive. We are talking about a sandwich and fries and a sparkling water. They screwed up the sandwich , the fries were ice cold, and forgot the sparkling water. They claim to have 11 restaurants on site, but they would often be closed due to weather, when the weather was totally fine and sunny. All of the restaurants were terrible. We literally never had a good meal. The Drunken Duck pub food was gross, the Bahama Bay buffet was terrible, the Il Cielo "Italian" restaurant made us so sick our entire party took turns racing to the bathroom during the meal because the food ran through us that fast. The hibashi place, Kimonos, was what we were most excited about - but it was terrible too. The ginger salad was nasty with no flavor and the rice wasn't even good. Major disappointment. We would've paid to eat outside of the resort, but there's nothing nearby. The all inclusive was a joke. The alcoholic drinks had barely any alcohol. They tasted like a bunch of sugar and juice and you could drink a dozen of them without getting a buzz. The wifi was hit or miss the entire time.. The best day we had was the day we LEFT the hotel to do a full day tour with Coastal Adventures and they made us a fresh conch salad on the beach... we did not miss Sandals at all. It was nice to get out of there and not eat that nasty food for a day! Even their "dessert" restaurant was terrible and I love sweets! None of them were good... Dino's pizza also gross. The quality of bread and cheese they use at the hotel is just disgusting. We met a bunch of people there for the PGA web.com tournament and they all had stomach aches and flu-like systems the whole time. We had nausea/diarrhea the entire trip too - wonder why! SUCH a disappointment! Lakesha was a great bartender, and Shaunton in the Drunken Duck pub was super friendly as well. Otherwise, all impressions made were negative.
"Gorgeous beach, wonderful people"
My friend and I traveled to Emerald Bay between Christmas and New Year's and truly had a wonderful time. Unlike other reviewers, we found our room to be clean and comfortable. We also found the food to be excellent overall and were pleasantly surprised by the options and the quality. The beach is pure white sand with the prettiest turquoise water, and there generally is a steady breeze-there is no reason to go to the pool! We found the pools to be the most disappointing aspect of the resort, although we LOVED aquacise with Shaq! Main pool was loud, cold and alcohol focused. Tennis courts are gorgeous, and we had a fantastic lesson with a visiting pro. We frequented the piano bar every night and had a blast singing with Heston who is very talented and very fun. They also had a visiting entertainer from Nassau who had a fantastic voice; she had everyone dancing. Grounds are gorgeous and well kept, very special aspect of this property. Services at the spa were outstanding. For us, though, the hidden gem was Rich, the golf pro, who gave us 2 lessons. He spent twice as much time as he intended, and we learned a ton and laughed the whole time. He is an outstanding teacher, and he took us out on the course to play a couple of gorgeous holes even though we were total novices. I would go back. It is not consummate luxury, but the service was terrific, and the staff was so lovely.
This was our first visit to a Sandals all-inclusive resort and we loved it so much we booked another visit while we were still there. The ambience was luxurious and beautiful and the service impeccable. We splurged and booked a Butler suite and we were treated so well we decided we had to do it again when we return in August. Beautiful resort, well-appointed rooms, delicious food in the many restaurants and friendly, attentive service.
We love Sandals, mostly due to their consistency. This resort is gorgeous and the people were friendly. Our room was an oversized butler suite, ocean front, second floor (building 9400). We had an unobstructed view of the sparkling ocean, 50 yards back from the water. For this view alone we will return. The resort is quite large, be prepared to walk a bit. Food was good, La Parisienne was superb. The only bad meal we had was dinner at the Italian restaurant, bland and flavorless. There is definitely opportunity for improvement in room cleanliness and butler service. Not once did housekeeping clean the floor in our suite, my feet were constantly dirty. Towels were at a premium also, several days we had to request more. We had 4 different butlers over 10 days. They were okay, but nothing like the outstanding butler service we had at Sandals Barbados. They also made a big deal out of sending us a preferred snack/drink list 2 weeks prior to our stay, not one thing on that list was provided. Also, if you like beer, find a different drink. The local beer is an "acquired" taste.
"Terrible service, great beach."
Honestly, I’ve never been more unhappy with a resort. Our room was “ready” 2 hours after check-in, but when we went into the room, it was not clean, missing drinking glasses, and missing robes. At bed time, we wondered if the sheets had even been replaced. It took two hours to get the manager to speak with us. He promised to make it right, but it took two days for everything to be fixed. Service was bad throughout our stay. We found waitresses and waiters to be rude. We had several meals that took forever and the food was not prepared nearly as well as the food we’ve had at other Sandals resorts, i.e. Antigua. We received turndown service once out of 5 days. The gifts for returning Sandals guests were not given to us. Our free upgrade we were promised at the time of booking was denied. We were given the reason that the resort was full, but it really appeared to be rather empty as it was the off-season. I would give this property a lower score, if it wasn’t for the beauty and quietness of the beach. However, they have a serious lack of umbrellas and chairs on their long beach. I was literally in a foot race for beach chairs on multiple mornings. I eventually started leaving towels on our favorite spot overnight, which did the trick overall. By the way, the plates I left stacked next to the trash can on the dunes one day from lunch, stayed there for 3 days! If you have a butler suite, this may be a better option. Otherwise, the service was miserable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM