"Great get away weekend place!"
My husband and I decided to get away for a weekend and we stayed here in one of their suites. Wonderful hotel with very friendly and courteous staff. We received a nice welcome tray of cheeses, fruit, wine and bottled water followed by another tray of deserts and wine on our last night, wonderful touch. You are invited to breakfast and late afternoon snacks on the top floor in their club lounge, also another very nice touch. They made our weekend get away that much more special.
"Wouldn't stay again despite good location "
The room was just fine. However: there was some issue with their booking system before I came and they had to call and email me and then charge and re-charge the credit card. Once I arrived, they charged me to bring up a mini fridge (standard anywhere else), wifi crashed for a few hours on the first night (when I was trying to work), on multiple occasions there was tons of noise from nearby construction and one night from a nearby party (and I was on a high floor!), they made errors on two separate room service orders, and then they don't allow late checkout *and* they charge $3 for every bag you leave with bell person, even for an hour! I stay in hotels for work almost every week / this is just unreasonable for a $220+ room.
"Chaos on the booking system and credit card payment"
The hotel is well located but it seems to be one of the very few merits. The booking system is totally chaos. I am charged by the hotel for a booking that has been canceled. After many times of back and forth telephone, the hotel promised to reverse the charge and sent me a written confirmation. However, I am dismayed to see my credit card is still charged the amount. Can't believe it happens to Sheraton. What a mess on its booking and payment system!!
"Significantly overpriced for the quality"
I've stayed in most of Montreal's major hotels over the past couple of years, and have to report that the Sheraton Centre compares badly to its competitors. Given the exorbitant price I was expecting something special, but the rooms are anything but: very standard, with a loud standalone AC unit, poor decor (including very obvious patch-up jobs), and several items of rubbish left on the floor upon arrival. Dining fare was okay, though there were long lines for breakfast in the morning. Front desk staff were friendly. I never received my bill, and SPG's website - in contrast to most of its competitors - does not allow members to access invoices. Overall, disappointing.
"Average hotel with a good location"
If you only need a bed for the night with a good location this is a good hotel. For this to be a better than an average hotel the are multiple small things that could be better. We staid here two times during a week in two different rooms. The good thing at the start is that the whole staff was very friendly and the service was good. From the start of the stay to the end there was no complaints about the staff. The rooms in which we were in were a little worn out (more than you would expect with this price level). The beds were not very comfy in either one of the rooms. The breakfast wasn't very special compared to other hotels in the Montreal area where I have staid.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM