"Left item at hotel"
I left my daughters dance costume in my room when I checked out. Ricki Beard in security did an awesome job tracking it down and making sure I got all the information to send it back to me. Also, shout out to the gal who found it when she cleaned my room on Nov. 12. Thank you both for saving the day.
We stayed for a Saturday night. Trolley picks you up and drops you off right at the door -$1 to Beale St. Room was great, bed was perfect, Starbucks coffee in the room. Was great value relative to places near Beale street. Great experience, highly recommend!
"Centrally located, wonderful staff, great room, what more could I ask'"
I chose the Sheraton Memphis Downtown for a number of reasons: first, I’m familiar with the brand and quite like it; second, the hotel was as close as I was going to get to the Interstate, and in particular the Hernando de Soto bridge that would transport me from Tennessee and into Arkansas; and third that British Airways offered the hotel plus a flight from London to Memphis via Chicago (and four nights away from home) for the princely sum of £1,217. My only problem on this particular journey was the shortness of the trip. I flew out of London on the Tuesday and flew back (from Dallas Fort Worth) on the Friday evening. I didn’t allow myself any time to relax and get acclimatised. In truth I needed a couple of days more. The whole trip was a bit of a blur. I can’t remember what time I eventually arrived at the Sheraton, but arrive I did and I was pleased to get a friendly welcome and an efficient check-in at the front desk. This was an odd trip as my plan was to spend Tuesday night and Thursday night at the Sheraton and in between one night at the Hampton Inn, Blytheville (and somewhere you’ll find my review of this hotel somewhere on Trip Advisor too). On Tuesday night at the Sheraton I was in room 344 on the third floor. The hotel boasts two ‘towers’ meaning there are different elevators for each tower. You also need to be aware that you need to swipe your keycard, the one they give you for the room, when you enter the elevator, otherwise it won’t work or you’ll find yourself heading off for some distant floor that isn’t yours. I had a few issues with my key card and at one stage I had to return to the front desk to sort it out, all very annoying, but I’m not going to hold it against this great hotel as overall it was good. It’s great to arrive in time for dinner so as soon as I’d sorted myself out in the room – I decided not to unpack as I’d be checking out in the morning – I headed down to ground floor level where I was directed to the restaurant, which was sparsely populated. There was a young family, a couple of groups and one or two solitary diners, like me. The laminated menu offered a range of dishes and as I try to eat healthily I chose the salmon with cauliflower mash and salad accompanied by a glass of Merlot or Cabernet, I can’t remember. The room was fine: a decent bed, a flatscreen television, a bathroom that worked fine and even a coffeemaker, which I know is always there, but I used mine for the first time, meaning I’ve never used a hotel coffeemaker before, and it was great. A steaming cup of decaffeinated Starbucks coffee was just what the doctor ordered at something like 0530hrs when I found myself awake and on my computer, blogging. Soon it was time for breakfast and this was where the Sheraton Memphis Downtown excelled itself. What I particularly liked was the porridge, but I also enjoyed fresh fruit (blueberry, melon, strawberries) and some scrambled eggs with a small sausage, and let’s not forget the tea and the croissant and the yoghurt, I really went to town. I could have sat there all morning chilling out but I had stuff to do, like finding out where Madison was so I could pick up my Avis hire car and head for Arkansas. I’d spent a lot of time on Google Maps virtually driving the route and it helped, believe me. Reluctantly I checked out, but on Thursday evening I was back and this time in room 503, which was in the other tower and a little bit bigger than room 344. There was a sofa, which I didn’t have on Tuesday night and the view out of the window was slightly different: this time I was facing the Interstate whereas on Tuesday I was facing the Crowne Plaza opposite. I was too tired to eat out (and where would I have gone') so I visited the Sheraton’s restaurant again and chose the same dish (salmon with cauliflower mash and a couple of glasses of red wine). All was good and the service was impeccable and you know what' I should have stayed a night or two longer and not rushed about like, well, like an idiot. Fortunately check-out wasn’t until noon so I had time for yet another leisurely breakfast and then a brief wander around Memphis. I headed for Beale Street and bought a couple of tee-shirts and a baseball cap. The Sheraton Memphis Downtown is a good hotel, staffed by good people all of whom where extremely helpful, in particular the guys on what I think the front desk girl called ‘the bell hop’. One guy there (who used to be a truck driver) offered solid advice on how to reach the Interstate from the hotel and what to do once I was on the bridge and crossing the state line. Everything worked out fine and it was all down to the guys at the hotel. I’d definitely return and would advise anybody else to stay there too.
"Terrible business and customer service practices"
I booked this hotel through Hotwire's Hot Rate, where they don't tell you the name of the hotel until after you purchase. I have a six-pound female cat I knew I would have to bring with me, because she has medication that she needs that she won't let anyone else give to her (I can't afford to board her.) Luckily, this hotel was marked as pet-friendly in the amenities on Hotwire. I booked it for four nights and the hotel name was revealed. I looked on their website to see that their pet policy was that they'd allow dogs up to 80 pounds. It didn't say anything about cats. I called the hotel at 8:15pm on October 27 and the hotel operator informed me that they didn't accept cats. I asked to speak to a manager. The person who claimed to be the manager, Eric Hamberlin, told me that it was fine to bring the cat since I'd already paid. I drove halfway to Memphis from Wisconsin and spent the night in St. Louis. I had a nagging feeling, so I called the hotel to verify that it would be okay to bring the cat. Sure enough, the manager on duty said that I couldn't bring her. When I told her Mr. Hamberlin had informed me it would be okay, she said "I don't know why he'd tell you that. We don't take cats because they spray and it's too hard for the housekeeping staff to clean." (Again, this hotel will allow dogs up to 80 pounds. Have they ever seen what an 80-pound dog can excrete''') I asked what I was supposed to do and she suggested I put the cat in a shelter for the time I was there. Appalled, I told her I was halfway there coming from Wisconsin. She said she'd issue a refund through Hotwire. Essentially "We'll give you your money back and then it's your problem to find a hotel to check into TODAY." Keep in mind, I'm already halfway there, hundreds of miles from home, and now I have no place to stay. I called the corporate offices and told them what happened, and they told me Eric Hamberlin was not a manager and had no right to tell me that I could bring the cat. Then I called the hotel back to express my displeasure again, and I got a voice mail for the managers, which the message clearly stated were Ashley something (the woman I had spoken with that morning) and Eric Hamberlin (the person who told me I could bring the cat, who corporate said wasn't a manager). They wouldn't talk to me, and told corporate I should just back off because now they had refunded the money. At the end of the day I ended up staying at a hotel that's a 25-minute drive from the conference I need to be at downtown, which was going to be walking distance. The other options available were 2-star motels or hotels that would have cost hundreds per night. Rather than honor the commitment they made through Hotwire, or the commitment the manager made to me on the phone, or make an exception in an extenuating circumstance, this hotel forfeited $600 plus what I would have spent on parking and incidentals because I wanted to bring a six-pound cat. They will allow dogs up to 80 POUNDS but not this cat. Idiotic policy, terrible service, ridiculous response. I can't imagine how poorly this hotel must be on the inside. Absolutely inexcusable.
I was here for a conference. The rooms are fine. Set up is good. Housekeeping is kind of hit or miss. One day, great service, next day, so-so. I wasn't able to print one morning when I needed to. All three computers for guests were not connected to any printer. Business centers attached to conference centers should provide service. The person who checked me in Antonio was excellent and was very helpful!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM