of TripAdvisor Travelers recommend this hotel
I stayed here for a dental conference and was pleasantly surprised! It was a very nice resort with wonderful views of the marina and the bay! Beautiful pools and overall a great place with great food and service! We chose the bay view and enjoyed our balcony and view of the water and boats! The staff took great care of all the meetings and food/drinks at breaks were great. One night we had a reception around the pool and it was lovely! They had fires and heaters going to keep us warm and the ambiance was A+!!! Rooms were not huge and/or fancy but clean and nice enough. The rest of the resort and staff made up for it! All in all a great trip even though we were stuck in meetings 75% of the time!
"Rooms need serious upgrading"
I traveled to this hotel for a business conference. I called a week before to let them know that I would be checking in late in the evening and did not want to be "punished" for doing so. When I called I specifically requested a room in the Marina Tower (best views) because that's where most of the courses would be taking place for the conference and was told that my account was noted and there should be no problem upon check in. I arrived in San Diego and checked into the hotel at 11pm with high expectations but to my dismay the lady at the desk told me that she saw my account was noted but basically too bad there weren't any rooms left in the Marina Tower so I was given a room in the Linaeu building. I asked numerous times if she could double check but was adamant that was all they had available. By this point I was too tired to persist so off I went to the Lineau room. I opened the door which is far away from the main buildings, looks like a motel and all I smell is a musty damp room with poor a/c and filthy carpets. I called the front desk and expressed my disappointment. They tried to put me in another nasty 2nd room with a dirty toilet in which I was slowly losing my cool. Finally, a manager came and put me in a room with a/c overlooking a parking lot.......he assured me the next day he would text me when a room became available in the Marina Tower like I had originally requested. I finally moved but I have to say the only nice thing was the view. Beds are old, not comfortable, carpets are old and dirty which is a shame because the lobby, gym, and pool areas are nice. This Sheraton definitely needs to do some major upgrading to their rooms. I have stayed in numerous other hotels in San Diego Bay that were outstanding, do not settle and stay here.
I just stayed at this Sheraton Nov 2017, and my room had bedbugs. I have multiple bites. The hotel inspected the room and confirmed the presence of the bedbugs. The refunded the cost of my room, but it was definitely NOT worth it. Completely disgusting.
"Walden Residency Stay"
Stayed at the Sheraton for my residency. Hotel is top notch. Excellent accommodations and activities. But most of all, the service is outstanding. From checkin, housecleaning, restaurants and the staff just waling by great with excellence. Definitely recommend.
When I checked in I was given a Room on the 8th floor with a dirty bathroom there was debris on the floor of the bathroom and hair on a toilet. I , Notified the front desk and they said they could either send someone to clean the bathroom or I could move to the 12th floor. I moved to a new Room and the next morning my toilet would not Flush. I call the front desk sometime during the day they sent someone up to fix it. A hotel worker came to my Room before 9:00 a.m. wanting to check the Mini bar which I thought was very inconvenient and strange. The next morning I had the exact same issue with my toilet not flushing. I return to my Room mid day to find my door ajar and and unlocked. I call the front desk once again to notify them that my Room was left unlocked they didn't even bother to apologize and then started asking me questions to try to diagnose why the toilet wasn't flausing but alas I'm not a janitor. I have one more day here I hope I can make it out with all of my personal items intact.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM