of TripAdvisor Travelers recommend this hotel
"Great staff but looking a bit tired"
We stayed here for 1 night when visiting a friend in Seoul. The room was of a good size and very clean,however the tap was broken in the bathroom. This was not an issue as the staff immediately got someone from maintenance to fix it. The room was also starting to look a bit tired, much like other areas of the hotel. The staff were superb, helpful and polite. Would recommend staying here in this area of town.
"Extremely Noisy, Somewhat Stuffy, Otherwise Good Location"
Sheraton Seoul Palace Gangnam Hotel starts off nicely: great check-in, friendly staff, and glistening lobby. At check-in, here was a letter from Manager Brian Pak (apparently the same Mr. Pak who monitors and responds to reviews on TripAdvisor) advising of construction at the front of the building running nightly from 10PM-6AM. A helpful touch. Upon reading this (being a very light sleeper), I requested the nice, young lady to move my room to the rear of the hotel. She refused and stated that there might not be one available, but that if there were any noise concerns, to dial “0”, and that the team would see what they could do in the event of an actual issue. After going to the room, found it was pretty clean, well appointed, quaint, small (eg. nowhere to set and completely open a 28” luggage), with an air conditioner / heater that provided next-to-no air circulation, but fortunately with a window which could open - a life-saving fact. Anyways, by about 2:15AM, the construction site was “flat out”, with clanging noises, and a heavy machine operator honking the horn non-stop of whatever he/she was using. In following instructions, I dialed “0”, and was promptly provided the key to a new room. This one was on a higher floor, and on the back side of the building, so after 30 minutes of re-packing, moving, and un-packing, it was back to sleep for a couple more hours. The following night, I experienced ongoing construction noises that were followed by the dragging of a cart (starting sometime around 4AM) back-and-forth across the floor (my ceiling) along with intermittent pounding — perhaps under a lounge floor kitchen or something. In two nights here, netted maybe 5 hours of sleep a night - decent for business travel, but grossly underwhelming given the luxurious reputation of the hotel and the surrounding Gangnam district. In fact, writing this post after lying in bed, sleepless, early on a Saturday morning wishing I’d taken a “red eye” flight home last night. To be fair, despite the noise issues, there were some good experiences... One high point was definitely a french press coffeemaker with excellent ground beans (exquisite)- my first time to experience this in-room on a business stay. Also, the location is close to Shinsegae Shopping Center and multiple subway stations (any previous negative reviews about the location were probably from guests who did not have the 10 minutes or so needed to navigate to this amazing mall) - if you are in a big city and unable to walk where needed, have the expectation that taxis are simply a necessity (and fairly affordable in Seoul at that). Lastly, must give credit to the hotel staff. They were very friendly, with good English skills, very professional demeanor, and very well-kept appearances. They took what would have otherwise been a 1-star experience and added a star. Seoul is now at the top of my list for a repeat visit for vacation. Unfortunately, on the simple grounds of this hotel’s being extremely noisy and stuffy, would have to recommend that potential guests check with Mr. Pak and the Sheraton Seoul Palace Gangnam team as to the status of this construction project. If it is still pending (and if you are a light sleeper), the recommendation is simple: stay somewhere else until they are finished with it. You will want to be able to open the windows for airflow, and it’s simply not possibly with heavy equipment rumbling under your room at 2:15 in the morning. Now, please excuse me while I start a french press coffee...or make that two...have to freshen up for the trip home.
"Nice hotel with a few inconsistencies"
Mostly this hotel is really nice. This is the second time I've stayed in a queen club room. The beds are comfortable and the rooms are well appointed. Nescafe machines and pods in the rooms is a nice touch. Club rooms have club access with drinks and light buffet meal in the evenings. The things preventing me giving it 5 stars are firstly that the bathroom toiletries are nice but the toilet paper is cheap quality and I would expect better quality for the price of the hotel. Secondly, club rooms take breakfast in the club lounge but I think the range end quality of food on offer in the main dining room is better, but club guests don't get the choice. Apart from this, the hotel is nice.
I arrived rather late from a long haul flight via Japan. Smooth check in ,room was clean, convenient Breakfast could be improved but still Ok . Concierge was efficient despite the fact that the location of the hotel requires everybody to get a taxi so he was extremely busy in the morning Globally a nice hotel however location is not the ideal if you wish to visit or walk in the city
"Nice hotel but so-so Iocation"
Certainly come if you have business in the area. It is near enough to Sorae Village - if that is your thing. Sufficient restaurants (and a Golfzon) within easy walking distance. More if a trek if you want to get to Shinsigae or Goto Mall. But in the evenings, there is really no buzz in the area. For that you have to take a train or cab elsewhere. Hotel itself was fairly good. Pool was excellent and the Nespresso machines in the room a nice touch. Wifi was strong and the hotel met all basic business needs. Too bad about the location.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM