of TripAdvisor Travelers recommend this hotel
"Great stay at a very good location in Gangnam"
This hotel is located near a very large mall complex / metro stop called gosuk terminal. Its a bit less noisey and crowded around this hotel than other 5 stars properties in the Gangnam. If you need a slightly quieter area in a very noisey part of Seoul this would be a great choice. As SPG platinum i did get an upgrade though they can be a bit stingy with the upgrades during the weekends. Good service, good food, great lounge, the view is not that great but it a small draw back. The SPA is very nice as well though very difficult to weave through the hotel lobby and many sets of stairs to get to. Overall a wonder property.
"Decent hotel, good service and location"
As SPG Platinum, I was upgraded to a nice suite. The hotel is comfortable. The staff is friendly. It's easy to reach from GMP and ICN. Good location near Gangnam. I had a couple of minor issues that quickly addressed by the staff.
"Comfy Hotel, A Bit Out Of The Way For Sightseeing"
We stayed here twice during a visit to Korea in October. One night when we arrived in Seoul (left the next day for Jeju, just wanted to break up the trip a bit) and again for a few nights at the end of our trip. On our first arrival, we took the shuttle from the airport and arrived late at night. Check-in was quick and seamless (SPG members also), which we were glad of since we just wanted to go to bed. The bed was comfortable and the room was nice and quiet. Amenities in the bathroom worked well also. We stored our bag while we visited Jeju and Busan with no problem, the day we arrived back in Seoul , they brought the bags out to us in no time. We had a similar room on both visits and were happy with both rooms. The hotel is a few minutes' walk to a metro station, and you can get around the city pretty easily from there. It might just take a little extra time to go to a few areas due to it being a little out of the way. The surrounding neighborhood isn't particularly interesting, although there is a large (Shinsegae) department store within walking distance that is also attached to a mall (maybe several malls interconnected'). It's a good place to get some shopping in right before the end of your trip, or near the beginning if you forgot some things. There are a few little cafes in the area too, you have to walk probably a good ten minutes and you'll get to a little neighborhood with some boutiques (nothing open in the morning, really) and a bunch of different restaurants. I can't remember the name of the area, but if you ask the concierge where Starbucks (which is what we did, since we assumed if there was a Starbucks other things would be around it too) is, there are two nearby and it's NOT the one connected to the bus terminal/mall, it's in the other direction. Those are probably the most interesting things of note in the area. If you're a member or if you prefer to stay at Shertons (though I suppose those kind of go hand in hand), this hotel is a good option. If you want to be "close to the action", it might be a little bit of a hassle, but it wasn't too bad. We were kind of all over the place anyways, so for us it wouldn't have really made much of a difference.
"Keep problem, road to disaster"
1. missing bath amenity information for starwood plat members seveal times ( 4 or 5 times until last stay ) 2. missing bath soap bodywash also 3. uncleaned room, after complain about 1, 2 Front manager suggest change room for me so i aceept and after transfer i found, toliet paper in the bath and another part of room uncleaned also 4. after check out front manager send taxt for apologize for my last stay yes thanks problem is' 1 am in the morning ( i was send a text before 12hrs 12 noon ) so director of rooms she, once again apologize to me she request to me restay so i try it today but' 5. uncleaned room also mis cleaning at shower suite 6. my welcome card is not for me so now i abandon to stay i already check out i'don't know about another persons experience about this hotel but for me' yes horrible and nightmare i never recommanded this hotel to my friend and others 1. 스타우드 플래티넘 고객에게 제시되어야 할 욕실 용품이 이전 투숙 동안 한번도 안내되지 않았습니다. ( 4 ~ 5회 ) 2. 그나마 제공 된 욕실 용품은 특정 물건이 빠져 있었습니다. 이 부분에 대해 언급하자 프런트 오피스 매니저가 객실 변경을 제안하셨고 받아들여서 객실을 옮겼습니다. 3. 옮긴 객실에 들어가자마자 화장실에 휴지가 떠 다니고 있었습니다. 다른 부분의 청소 역시 문제가 있었고요 4. 체크 아웃 후 새벽 1시에 매니저님의 연락을 받았습니다. ( 제가 마지막으로 연락을 한 시각은 12시간 전인 오후 1시 전후 였습니다. ) 이 부분에 대해 해당 매니저의 상급 자인 객실 팀장에게 별도의 사과를 받았고 재 방문을 요청받아서 오늘 재 방문 하였습니다. 5. 화장실에서 물이 샙니다. 혹은 청소가 제대로 안되었거나요 ( 직원은 샤워기 헤드 정리가 덜 되어 물이 새는거 처럼 보인다고 설명 하였습니다. 6. 잘못된 사람의 환영 카드가 객실에 비치되어 있었습니다. 이 부분에 대해 문의하자 제가 기다리고 있어서 미처 정리 할 시간이 없었다는 뉘앙스로 말씀 하시더라고요 그리고 이 부분 때문에 저는 저녁 먹을 시간도 놓쳤습니다. 그래서 저는 오늘 투숙 포기하고 그냥 나왔습니다. 다른 분들이 해당 호텔에 대해 어떠한 생각을 하실지는 모릅니다. 저도 지난 투숙 이전만 해도 무난하다고 생각하였고요 다만 지난 투숙 그리고 오늘 투숙을 포함해서 제가 해당 호텔에 재 방문 할 의사는 정말로 없어졌습니다. 진정한 서비스는 일상적 상황이 아니라 문제가 생겼을때 빛을 본다고 생각합니다. 최소한 해당 호텔에는 그런 일은 없었습니다.
"Great value in heart of the city"
I'm a Marriott person BUT this hotel offers all that the local Marriott does for about $100 less per night! They have a very nice lounge area, with a modest breakfast and rooms are on the smaller side but the value is worth the trade off. In the heart of the shopping area and of course a lot of great places to eat within walking distance. Plan to spend a bit of time checking in and out however as it has been slow.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM