of TripAdvisor Travelers recommend this hotel
"Disappointing stay with dirty rooms"
I try not to write negative reviews about a place but this was definitely one location that warranted a negative review. Upon check in, the room that I was directed to was dirty on multiple fronts. The carpets had stains, the room smelled musty and the air conditioning in the room was extremely noisy. I called the front desk to request a room change and instead they kept offering to send someone to fix the AC. I finally had to escalate to a manager and threaten to checkout right away before someone was willing to take action. This is very atypical of Sheraton and it was extremely disappointing. The new room had the same old musty smell. The bathrooms are small and the room service menu is extremely limited. The hotel is in desperate need for a face lift. Overall, I'd recommend any business traveller to avoid this if possible.
"Consider upgrading your room"
Stayed for 4nights with a new born. Newly renovated clean and quiet. Good enough space. Club lounge food and service are great. Indoor swimming pool is also a plus. Very near from public tansports walking distance to a big mall. Lots of small vendors n stores near by.
"Newly renovated and good location"
I came to stay in a 3-person room here from end April for a week. Hotel is about 90 mins by airport limousine and 10 mins walking distance from Express Bus Terminal metro station. Hotel has recently renovated and rooms have been upgraded with more modern deco. The only complaint I have about the hotel is the air conditioning. Even though I tried to set the temperature to 20C, it kept staying at 26C. They couldn't fix it so they gave us a fan instead. Opening the window is not an option as our room was facing the highway.
Having stayed here a couple of times I would definitely recommend upgrading from the standard room. The rooms are nice, comfortable, quiet and well fitted out but the suites are really nice. The staff are helpful and accommodating. The location is great for the south side of the river, and a stroll along the river is only a 10 minute walk away.
"NIce place, nice service"
I am checking out tomorrow after a 3 night stay and have found the staff very helpful and nice. As an SPG Gold member I was upgraded to a club floor which seems to be recently renovated and is quite nice. The breakfast on the club floor is good. The cocktail hour has great food and a wide selection of wines. I had a great meal and found no incentive to later have a separate dinner :) Be aware that you will have a small room. Nice, great bed, but small with little closet or drawer space. The few drawers are blocked by the chair/ottoman placed in front of them and moving the chair is impractical as it is too close to the bed. Not much of an issue if you are here for 2 - 3 days living out of the suitcase but I can imagine that couple staying in this room for more than a few days may find it difficult. The gym and fitness facilities are top notch. A large amount of machines and cardio. A separate stretch/yoga room but that room is sometimes busy with group classes. There is a full time trainer there as well.The pool is 19 meters and there is a Sauna as well. Sauna and Pool from 06:00-22:00 the gym can be accessed after 22:00 via the hotel staff.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM