of TripAdvisor Travelers recommend this hotel
When you check in to the St Regis, you already know that they're going to get it right. You can expect champagne upon arrival and an oversized digitally-controlled room with a butler and every white-glove service you can imagine, executed impeccably. But what separates a problem-free stay from a memorable one' Emotion. I was in good hands at this hotel when the most recent earthquake struck (yesterday) and killed hundreds of people. I have never experienced such severe shaking, and I ran for my life to evacuate the building, fearing that it would collapse on top of me. The management team responded immediately and did a seemingly perfect job of helping guests to safety, and notifying us when it was ok to return to the building. At that time, operations resumed without a hiccup, and we were awarded a complimentary dinner to lift our spirits (even though the earthquake was obviously not the hotel's fault). Sure, the staff must have been thinking about their families and friends, but they tried their best to not show it- they finished their shifts with professionalism and presented the hotel in the best possible light. It was our tenth day at this hotel when the earthquake occurred, and at that point we had developed very close relationships with certain staff members. Seeing them after the quake was very emotional, and we were genuinely relieved to hear that their loved ones were ok. Some associates in particular went above and beyond, even for St Regis standards. We are especially thankful to our butler Paulina who is one of the sweetest, bubbliest and most capable people I know. I was actually in the city for my friend's wedding, and she did a tremendous job of helping me look the black-tie part. I'd also like to give a shoutout to the appropriately named Jesus at the front desk- there is nothing that this man can't do. Once you get to know him, you'll realize that walking on water is for amateurs. Last but not least, I applaud the F&B staff- particularly the breakfast staff and those at J&G. We bonded with a lovely staff member at J&G and her significant other at breakfast- their names escape us but they're super cool and we're hoping they come visit us in Hawaii. Thank you to David and Raymundo at J&G for being 5-star waiters and responding positively to the complicated requests that I cannot even communicate in Spanish. There are some small things that this hotel can improve upon, but they are truly minor. Overall, my high expectations were exceeded. I'd return in a heartbeat and recommend it to anyone who can afford it.
"Crown Jewel of the town"
Had the pleasure of visiting this St. Regis location while working in town. Brought the Familia along, to check out the bustling city life. They never got lost when viewing this beacon towering high above. I enjoyed the skyline while grabbin some work out time in the gym while waiting for them to get done site seeing. Then they kept telling me about the view from the pool. I was always too tired or busy to swim at the end of the day, but they drug me there just to see, and all I can say is wow! The kids also got a kick out of the top hatted door men. All in all, the staff catered to your every need, and were like cruise ship employees, always near, but in the background, always anticipating you to ask for their help. It was a special feeling and I felt very taken care of when not slaving away at business. Thanks, and praying for all in Mexico City after this, the most recent Mexican earthquake.
"Great hotel in good location for business"
I stayed here for 3 nights on a business trip. The hotel has great service, comfortable rooms and a good selection of bars and restaurants. It was also very close to many of the business headquarters on Reforma. The best hotel I have stayed in during my various trips to Mexico City.
"Brilliant place although too expensive for what it is"
Very nice hotel and amenities, although service and breakfast is poor and the value you get does not account for the price payed. The four season or sheraton is a much better option at a better price and with the same centric location
"Excellent Hotel with impeccable service and great location"
My girlfriend and I had a most enjoyable time here. We were upgraded to a spacious suite on a high floor with a wonderful city view. The Hotel is centrally located and is easily accessible to the various tourist sites. The staff was eager to the please. We also enjoyed the King Cole bar. A slight negative was that the elevators were a bit difficult to navigate. One elevator took you to the upstairs lobby; then you had to walk to another elevator to go to your room. General comments: Ubers are plentiful in Mexico City. A knowledge of Spanish is definitely helpful once you leave the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM