of TripAdvisor Travelers recommend this hotel
"One of the best hotels in Mexico City"
Perfectly located in Reforma near the Angel of Independencia, this hotel offers beautiful rooms and provide excellent service. The breakfast buffet has two types of tamales that require that you exercise in the beautiful gym to avoid the guilt trip.
"Underwhelming StR property"
This was probably the most underwhelming st Regis property I've ever stayed at. The service was weak, over indexing on a few weird things, and very little elite recognition for a platinum guest. Pros: - Per normal StR, solid base rooms with sizes bathrooms. Pretty standard room if you've been to a StR - decent breakfast spread (nothing amazing though) with a few traditional Mexican items - nice gym with a lot of good modern equipment - pool has two jacuzzis - solid location within a couple miles of most major attractions Cons: - lack of high end customer service. The most attention we got was when we carried around our luggage. Bell hops awkwardly kept grabbing at our bags when we said we were good. Also kept grabbing at bags when hopping in our ride to airport. Very uncomfortable at time. Front desk agents often intentionally liked away when we walked by and never welcomed us back to the hotel (only bellhops would actually welcome us back) - no real elite recognition. No upgrades as a platinum guest, which is only the second time it's ever happened when staying at a StR (Singapore being the other). There was just no special feeling here, which I usually feel at most nice properties. It was still a nice hotel, but not a place I would return to or recommend based on price and value.
"Great Location, Great Concierge, Decent Rooms"
The St Regis Mexico City is located in a great location, close to all attractions. The rooms are nicely sized, with some wear and tear but generally in great condition. The concierge was extremely helpful and was able to get us reservations to restaurants which were difficult to get. They arranged, transportation, tours which made our trip much more relaxing. The SPA was great! Service was amazing and the massage was top notch. Only draw back was the pool is quite small. The breakfast was good, however, the selections remained the same for the 4 days that we were there and we resorted to ordering a la carte - there are certainly better options nearby. Overall, a great stay and will most likely return on my next visit.
"takes 10 minutes to get an elevator"
Prior to arrival I went back and forth with the conceirge 10+ emails to get reservations for dinner. A month prior to arrival they were unable to secure reservations at the best restaurants and sent me awful recommendations that I could have made myself on opentable. Upon arrival, none of the 5+ people standing around in the entryway greeted us. We wandered into different doors with our luggages until we found the way to the 3rd floor check in ourselves. I'm not sure why no one managed to offer us with our bags, open the door or direct us towards check in. Once we got to the 3rd floor there were 6+ guests creating a ruckus at the front desk over getting their rooms on the same floor, etc. After about 5 min of watching this and still no one helping us someone said they could help us check in but then one of the ruckus makers jumped in. We are SPG gold and these people without SPG status were getting taken care of before us. Finally when we checked in and inquired about the room upgrade that comes with booking through visa signature, they said no rooms were available but to check back. I later went online to see if I could book another room that was nicer and of course there was availability. Now here's the real issue why this excuse of a 5 star hotel gets a poor rating- the elevators are horrendous!!!! There are two sets of elevators and takes 10 min to get to/from your room from one elevator bank to another. If you have to go back to your room for any reason or they change the location of breakfast, it can take 5 min to get to another floor within the same elevator bank and roughly 10 to use another elevator bank. The only reason I liked this hotel was that the gym had pilates reformers which is rare. The location, service and amenities aren't special and this shouldn't be classified as a 5 star hotel.
The St. Regis Mexico City is a wonderful place to stay, just on the Paseo de la Reforma, about two blocks from the Angel of Independence. You are treated very well from the moment you enter the hotel, with efficient bell desk service and complementary champagne while you check in. The rooms are very luxurious, with comfortable beds, a seating area, a large desk, and a spacious bathroom with a large rainforest shower. The butler service is very helpful for anything you need, including complementary beverages or pressing. The fitness facilities are very nice with cardio machines overlooking the city on the 15th floor, weight machines and spa and pool facilities also. The breakfast is excellent, with a selection of breads, cheeses and meats, a nice fruit selection and hot dishes including standard breakfast fare like eggs, sausage and bacon, as well as Mexican specialties such as tamales. The inhouse restaurant, Diana, is also pretty good for upscale Mexican fare in the evening, and the King Cole Bar has a wide selection of cocktails and top shelf tequilas in a comfortable setting. The hotel's champagne ritual on Wednesday nights is worth attending to meet the staff and partake in a glass of champagne after a ceremonial bottle opening with a sword. The staff are very friendly and helpful and are really looking out for each guest. Definitely worth a stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM