of TripAdvisor Travelers recommend this hotel
"Amazing hotel but horrible customer service"
I booked the St. Regis 3 months prior to arriving through trip advisor. Apparently when you go through a "2 party" that they give you the worse room possible. I was not only given a room with 2 separate beds for an anniversary weekend (my husband is 6'4 and obviously both of us can't fit onto a full size bed) we were placed next to the fire exit door that the employees constantly use, so all night all you hear is the slamming door. When i asked to be upgraded and offered to pay whatever the difference was i was told no and that they didn't have any rooms available. I just happened to run into another couple the following day and they were given the opportunity to upgrade since they booked with SPG. When we came back i called the customer service line for St. Regis to inform them of what happened, the response was "that is not our problem you shouldn't have booked through another party." The representative on the line was so rude and didn't even offer to take notes on what happened. I called the corporate office and was left on hold for over 40 minutes with no explanation and no help. I would NOT use any website to book this resort except for the St. Regis directly. I also made a formal complaint through the better business borough. You would think by spending $700 a night you would be given a little better customer service but apparently not at this hotel. bright side of the entire stay was the location.
"Gentle, smooth lovely caring....."
Pamper yourselves a night or two at this hotel. It takes you half a day to find your way around the elevators but once you do, relax and enjoy. One of our favourite hang out during our stay was the veranda if King Creole bar. Fantastic accommodating hospitality. Cool ambience where you can hang out and zip champagne or be serious and have a few cocktails and talk business. Words cannot express the way we felt, simply fantastic. Book there if you’re heading to Mexico City.
"Excellent service at beautiful five star hotel in financial district"
This is a beautiful modern hotel with spacious modern rooms and great service. The common areas of the hotel are spectacular to behold but the service at this hotel truly sets it apart. I had accidentally left my laptop at the airport but the Concierge was able to arrange the use of an IPad while I was there so that I could continue to work which was well beyond the call of duty. There was no request that they did not promptly meet in a highly courteous manner. I don't think you can do much better than this hotel in Mexico City.
"Great place, amazing service!!"
I have stayed at this St. Regis three times so far this year, and it has been a wonderful experience. From the moment that you arrive and till the moment that you leave, everybody is so friendly and professional! The food in the restaurants is great and the breakfast pretty good too. The Butler service to the room is THE BEST; Thanks to Paulina and to the rest of the team for all the help and professional work. It's amazing how they are always there. I also enjoyed a lot the pool with the view of the city, don’t miss that out! I can’t wait to go again. Keep up the good work. Definitely a great experience.
"Perfect getaway weekend thanks to the St. Regis in Mexico City!"
Wonderful service and great amenities! We weren't expecting butler service but it was a nice surprise. When we initially checked in, we were assigned a double bed room, but our butler was able to move us to a king bed room immediately. Everyone was super helpful and kind. We loved the spa services. While I was getting my pedicure, I had amazing views of the city. On the topic of views, the swimming pool was AMAZING! Staying here was a last minute treat and it didn't disappoint. This will be our go-to hotel whenever we stay in Mexico City.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM