of TripAdvisor Travelers recommend this hotel
"Unprofessional booking cancellation"
Rooms were cancelled as you guys sold it for higher price to someone else making up an excuse problems with CC card. Problem being for you, that card didn't have any issues, funds were there and there was no auth request, which would go through anyway. Very, very unprofessional, and given the fact that cancellation happen number of days after original booking, makes that I will not stay any more at your hotel and used to recommend it to other people from my company. Effect is that every week someone from our company was staying at your hotel, not anymore as we cannot count on confirmed booking anymore.
I arrived at the hotel at 2.15pm Staff didn't give me a room until after 4pm. I was travelling from Canada in a different time zone and all I wanted was a bed but I had to wait in the lobby for almost 2 hours. It was quite inconvenient. I had to keep checking with staff when would the room be available. They promised me a room first at 3pm then 30 minutes later and every time I had to go up and ask. I felt that the staff lacked the understanding and care. Rooms are great, location is great just have the same issue every time I arrive. This was my third time staying at the hotel.
It is the details that make you feel cosy and happy in a fice-star-place. Specially when it is a traditional Hotel with old school charme and quite exclusive high pricing. A bottle of water first day (for two) and than Nothing more is astonishing and makes you feel bad for such a small but important detail. Cleaning service not perfect was another story for détails. For the pricing, attention to client could have been much better. The gym and the Equipment is small and completely outdated. Breakfast is great and enjoyable; The Zeppelin could appreciate a refreshment in spirit, service and style!
When your classic convertible needs a new canvas top, there is a place near Stuttgart that does phenomenal work. If said classic carries a three-pointed star on its front, then Stuttgart makes particular sense, as Stuttgart is home to that very company. Well, this is what brought wife and me Stuttgart. Why Steigenberger' The name has been synonymous with top service houses. Room: I believe we had a standard room, number 409. I’m not sure as it seemed unbelievably large for a standard. Upon entering, you find a large wardrobe along the wall, across from the door to the bathroom, with separate tub and shower! Straight ahead is the lounge, with a large desk and TV that rotates for viewing from the sofa or the bed, whichever you prefer. Speaking of the bed, it’s at least a queen, undoubtedly generous in size! While there is a minibar, the room does not have a coffee machine, which I’ve come to expect in five-star houses, which tend to have Nespresso options available. The minibar offers a variety of drinks, a little cabinet along the wall holds crisps and fruit snacks. A significant disappointment is that Steigenberger charges you for snacks and beverages. I find that more and more higher-end establishments abandon that scheme, and I’m all for it. Airlines don’t charge for food in business or first class, many not even for economy, so a five-star hotel should offer certain things complementary for which one might pay at lesser houses. Location: Across the street from the Hauptbahnhof, you find yourself in the heart of Stuttgart. However, the rooms are quiet. The sound insulation is brilliant. 409 overlooks a massive intersection; we heard nothing whatsoever. A generous shopping area is around the corner from the hotel; it’s where I used a cash machine. I have to say; we didn’t explore much of the city at all, we just hopped in taxi to visit the Mercedes-Benz Welt while our car received its treatment. Amenities: I’ve covered the minibar disappointment, right. Two positives, right away; room service and breakfast. The club sandwich from the room service menu is monumental. Wife and I had one each, around 17:00, skipped dinner entirely. Brekkie can be had in your room, apparently at no charge if you book your room to include breakfast. We did that, and it was deeply satisfying. Late check-out is usually possible, on request, at no charge until 13:00, or 15:00 for a small fee. 18:00 costs 50% of the overnight rate, as memory serves. On the fifth floor, you find a beautifully finished spa area with. The main attraction for me was the pool, supposedly at 30°C to 31°C. Unfortunately, those were either the coldest 30° to 31°C in the history of heating small bodies of water or the temperature was significantly lower. After about 15 minutes, I got too cold and left; wife didn’t get past dipping her toes. For reference, we spent entire afternoons in the pool at Villa Honegg, which is precisely 31°C without a single goose bump. Overall, our stay was pleasant, staff very helpful and courteous. If this were a four-star superior, it would have exceeded our expectations. Don’t get me wrong, it’s a nice hotel, and you’ll most likely enjoy your stay, but the devil lies in the details and those, to me, were not entirely up to five-star spec. Nonetheless, Steigenberger is probably still your best option when needing to stay in the centre of Stuttgart. I’d go back, just without swim shorts.
Good Hotel in the city of Stuttgart near the station. Rooms are good and there is a nice hotelbar. Parking is possible under the Hotel fot hotel guests. The center and nice restaurants and cafe's are nearby.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM