of TripAdvisor Travelers recommend this hotel
"Ideal location in Berlin"
We stopped at the Steigenberger hotel in Vienna earlier this year and really enjoyed it, so decided to try the Berlin Hotel. We were not disappointed, staff were friendly and welcoming, room was well appointed, Nice coffee machine and bathroom very modern. Zoo Garten station is a 5 minute walk, with great links to stations a cross Berlin. If you have time the zoo is well worth a visit one of the best we have visited. Also restaurant across the the road the Upper Burger Bar does the best rack of ribs/burgers you'll get anywhere!
Services OK, but it is too expensive. My expectations for a 5 stars hotel are higher than this hotel has. It is close to Tiergarten and Ku'Damm. Lobby design is not so good. There is no welcome drink/fruits/etc. Sufficient number of seats is not available in the lobby area.
Overpriced, rude staff, overcharged for city tour we bought through the hotel and when questioned about it we got fobbed off. The car parking is extortionate and quite tight. The room wasn't a quality I would expect from 5 stars and never received the services in the room we were meant to have. All in all I wouldn't go back here unless it was at a massively reduced rate.
"In need of a refresh "
We were looking forward to staying here as we had really enjoyed our steigenberger stay in Zurich - but the hotel feels in need of a pretty big upgrade. The rooms are suffering from wear and tear and it is starting to show - which given that it's not inexpensive- isn't really what you'd expect. The pool is nice - but the gym area is minimal. The room we had was fine but nothing special - although it had a nice view on to the rose garden. It's well located in West Berlin, close to KaDeWe but other than that - it's not really anything special. I was also surprised to see security guards patrolling each floor - not sure whether this is standard practice or ether it had something to do with the elevators being on free access - but it is a little unnerving having security patrols throughout the hotel.
It's a solid hotel. Rooms are nice and include everything one might need. The fitness area was somewhat unimpressive with couple of treadmills and just mats on the floor. But otherwise, very pleased with my stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM