876 Calle 8 Norte, Playa del Carmen, Mexico - Downtown
4.5
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Reef Suite City View
Bathrobe
Bathrobe
Slippers
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Reef Suite City View
Flexible Rate
2 adults
Grand Ocean Suite
Coffee maker
Room service
Breakfast in the room
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Grand Ocean Suite
Flexible Rate
2 adults
Reef Suite Partial Ocean View
In-room safe (laptop compatible)
Air conditioning
Safety deposit box
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Reef Suite Partial Ocean View
Flexible Rate
2 adults
Owner´s Suite
Housekeeping on request
Mobile key entry
Non-smoking rooms
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Owner´s Suite
Flexible Rate
2 adults
Coral Suite
In-room safe (laptop compatible)
Air conditioning
Safety deposit box
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Coral Suite
Flexible Rate
4 adults
Sunrise Suite
Bathroom
Bathroom Amenities
Shower or bathtub
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Sunrise Suite
Flexible Rate
2 adults
Captain's Suite
Housekeeping on request
Mobile key entry
Non-smoking rooms
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Captain's Suite
Flexible Rate
2 adults
Location
The Carmen Hotel is located just 50 meters from the famous Fifth Avenue, where you can find the best fashionable shops, cafes, bars and art galleries in the city. In addition, the international airport of Cancun is 55 km away from the hotel.
876 Calle 8 Norte, Playa del Carmen, Mexico - Downtown
Amenities
General services
Wi-Fi
Multilingual staff
VIP Facilities
General amenities
Air conditioning
Disabled access
Elevator
Safety deposit box
Terrace
Cleaning Services
Dry cleaning
Laundry facilities
Ironing service
Sports & activities
Diving
Snorkeling
Room services & amenities
Daily maid service
House Rules
100% non-smoking hotel
Adults Only
Pets not allowed
Reception services
24-hour front desk
Reception
Concierge
Luggage storage
Ticket counter
Tour organisation
Transport Services
Car hire
Shuttle service
Wellness facilities
Massage
Fitness centre
Non-smoking rooms
Dining
Restaurant
Bar
Pool bar
Room service
Entertainment & Leisure
Beach
Swimming pool
Rooftop pool
Pool beds
Nightclub/DJ
Business facilities
Fax/photocopying
Conditions
Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
Visa, MasterCard, American Express
About this property
Location
Mexico>Playa del Carmen>Downtown
Number of rooms
37
The Carmen Hotel - Ocean Front
Reviews
Tripadvisor Reviews (873)
4.5 /5This average is based on 873 reviews
Cleanliness
Sleep quality
Value
Service
Location
J
Jaouhar_joeJune 2026
Upon checking in the Front desk recipient
I am extremely disappointed with the service I received upon arrival. From the moment we checked in, Arturo was aggressive, unapproachable, and raised his voice at us for absolutely no reason.
As gue...
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A
A5843QPmichellesApril 2026
Avoid if you like to sleep
Great location. Right on the beach, with additional views from the roof top pool area.
Unfortunately construction is close by and the noise interrupted the beach vibe.
Be aware that the bar next door ...
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A
awdobsonWhitestone, Northeastern Ontario, Ontario April 2026
great location
Great location on the beach just off 5th ave. Iconic and art deco, Miami beach style hotel. wood fired pizza was great, service was great and friendly. our room was large and clean, kind of retro styl...
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C
CJackmCalgary, Alberta December 2025
Noisy at night
Booked an overnight here as the friend I was travelling was meeting her Cancun airport transport early in the morning and we didn't want to risk the ferry not operating. Funky hotel with interesting ...
Upon checking in the Front desk recipient
I am extremely disappointed with the service I received upon arrival. From the moment we checked in, Arturo was aggressive, unapproachable, and raised his voice at us for absolutely no reason. As gue...
show more