The Carmen Hotel - Ocean Front

876 Calle 8 Norte, Playa del Carmen, Mexico - Downtown
4.5
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Reef Suite City View
Bathrobe
Bathrobe
Slippers
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Reef Suite City View
Flexible Rate
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Grand Ocean Suite
Coffee maker
Room service
Breakfast in the room
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Grand Ocean Suite
Flexible Rate
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Reef Suite Partial Ocean View
In-room safe (laptop compatible)
Air conditioning
Safety deposit box
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Reef Suite Partial Ocean View
Flexible Rate
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Owner´s Suite
Housekeeping on request
Mobile key entry
Non-smoking rooms
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Owner´s Suite
Flexible Rate
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Coral Suite
In-room safe (laptop compatible)
Air conditioning
Safety deposit box
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Coral Suite
Flexible Rate
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Sunrise Suite
Bathroom
Bathroom Amenities
Shower or bathtub
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Sunrise Suite
Flexible Rate
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Captain's Suite
Housekeeping on request
Mobile key entry
Non-smoking rooms
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Captain's Suite
Flexible Rate

Location

The Carmen Hotel is located just 50 meters from the famous Fifth Avenue, where you can find the best fashionable shops, cafes, bars and art galleries in the city.
In addition, the international airport of Cancun is 55 km away from the hotel.

876 Calle 8 Norte, Playa del Carmen, Mexico - Downtown

Amenities

General services

  • Wi-Fi
  • Multilingual staff
  • VIP Facilities

General amenities

  • Air conditioning
  • Disabled access
  • Elevator
  • Safety deposit box
  • Terrace

Cleaning Services

  • Dry cleaning
  • Laundry facilities
  • Ironing service

Sports & activities

  • Diving
  • Snorkeling

Room services & amenities

  • Daily maid service

House Rules

  • 100% non-smoking hotel
  • Adults Only
  • Pets not allowed

Reception services

  • 24-hour front desk
  • Reception
  • Concierge
  • Luggage storage
  • Ticket counter
  • Tour organisation

Transport Services

  • Car hire
  • Shuttle service

Wellness facilities

  • Massage
  • Fitness centre
  • Non-smoking rooms

Dining

  • Restaurant
  • Bar
  • Pool bar
  • Room service

Entertainment & Leisure

  • Beach
  • Swimming pool
  • Rooftop pool
  • Pool beds
  • Nightclub/DJ

Business facilities

  • Fax/photocopying

Conditions

Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
Visa, MasterCard, American Express

About this property

Location
Mexico>Playa del Carmen>Downtown
Number of rooms
37
The Carmen Hotel - Ocean Front

Reviews

  • Tripadvisor Reviews (873)

4.5 /5This average is based on 873 reviews

Cleanliness
Sleep quality
Value
Service
Location
J
Jaouhar_joe June 2026

Upon checking in the Front desk recipient

I am extremely disappointed with the service I received upon arrival. From the moment we checked in, Arturo was aggressive, unapproachable, and raised his voice at us for absolutely no reason. As gue...

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A
A5843QPmichelles April 2026

Avoid if you like to sleep

Great location. Right on the beach, with additional views from the roof top pool area. Unfortunately construction is close by and the noise interrupted the beach vibe. Be aware that the bar next door ...

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A
awdobsonWhitestone, Northeastern Ontario, Ontario April 2026

great location

Great location on the beach just off 5th ave. Iconic and art deco, Miami beach style hotel. wood fired pizza was great, service was great and friendly. our room was large and clean, kind of retro styl...

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C
CJackmCalgary, Alberta December 2025

Noisy at night

Booked an overnight here as the friend I was travelling was meeting her Cancun airport transport early in the morning and we didn't want to risk the ferry not operating. Funky hotel with interesting ...

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