Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
of TripAdvisor Travelers recommend this hotel
"Disappointing and a big let down"
The hotel looks fab from the outside and the internet photos but the reality is that you get a pokey room, tiny bathroom, stained curtains overall shabby not 4 star. No welcome drink as promised very poor welcome, mini bar and snacks way overpriced it has all the feel of descending into fawlty towers I would not have been surprised to hear the name Basil shouted at some point. Overall disappointing
"Could do better"
This was disappointing. Small room, low ceiling, a bit down at heel. It was boiling hot despite it being November with the window wide open. The hot tap in the basin didn't work. We asked for a proper shower, not one over the bath. This was apparently not available. The staff were slow and inefficient at reception and also lacked professionalism. I didn't need to hear what the receptionist thought about her looks as she stared into the mirror in the lift.
"I Wanted To Love the Cranley"
I wanted to love the Cranley Hotel but I couldn’t. The day before I checked-in, a friend and I had been talking about hotels with character. In theory, the Cranley has it by the bucketload, but in practice the character is lost to a sense of a place that’s seen better days. My room was a decent size but the carpet had old stains as did the chairs. The shower ebbed and flowed in pressure and temperature depending on who else was using water in the building and the head didn’t work so the water came out in a single jet that was either a torrent or a trickle. With some TLC and a little investment the Cranley could be a special hotel but for now it’s just a moderately priced place to stay that isn’t bad.
"Not a four star Hotel "
The staff is very friendly, and the location is excellent. But the rooms are really small, the breakfast system suboptimal and breakfast as such is miserable. How this Hotel can be rated four stars is a mystery.
We booked for 1 although they allowed us to arrive early. I have been to many places for afternoon tea and I cannot say this was great, could of done a better job myself. The hotel was unclean, office rooms were open to be seen and unsightly. Dusty blinds and dirty carpets. No option of what tea you would like however this has been an option in most places I have afternoon tea. Scones were plain, I would of expected fruit or cheese. Cakes were standard could of been better we left after half a hour. I wouldn't be visiting again and will try an alternative
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM