Cranley Hotel is conveniently located in sophisticated South Kensington, a short walk to the museums and major attractions of London. The shopping areas of Knightsbridge and Kings Road are a short stroll away, whilst Gloucester Road station provides easy access to the City and West End.
of TripAdvisor Travelers recommend this hotel
I paid for a Sparkling Afternoon Tea to break up a busy day in London as a last minute treat for my Mum. Although not disappointed with the actual Afternoon Tea I found that the service and surroundings failed to live up to the promise of the advertising. The welcome was adequate and rather than being seated we were told to sit anywhere that we liked to in the restaurant/parlour. The room had beautiful chandeliers when you looked up to the ceiling and a MOUSETRAP on the floor next to the seat when you looked down!! Slightly unnerving... A box of tea was brought over for us to choose from. It was disappointingly basic but i chose Earl Grey. I was not offered any milk or lemon to go with it until we were offered more tea once we had finished eating. Good service would have offered refills of tea much earlier to enjoy whilst still eating. A glass of prosecco was brought to the table but unfortunately it was not chilled. Disappointing but not the end of the world. The napkins were threadbare and needed replacing. The Afternoon Tea was really nice, the sandwiches seemed freshly prepared, the plain scones were warm and the cakes plentiful. Whilst we ate there was a man replacing some wallpaper. Surely this could have been done at a time when people were not sat trying to enjoy afternoon tea or a meal. There were men at the next table watching videos quite loudly on their phones too which together with a decorator busy working it rather spoilt the overall ambience. I’m pleased I booked using a voucher as would have been upset paying full price. Not quite the standard of surrounding or service I would expect from a “luxurious boutique hotel”. I probably would not choose to return.
"Great location and not much else"
We chose this property primarily for its location, and to be fair, it did not disappoint in that aspect. Close to 2 Tube stations (Gloucester Road and South Kensington) and an easy walk to 3 major museums, there were ample amenities (Tesco, Waitrose, Boots, cafes and restaurants) within a 10-minute radius. However, service staff gave us the feeling that they would much rather be doing something else, and 2 days into our 7-night stay, we were asked to change rooms as our bathroom was leaking into the floor below. While this was all right, the attitude in which it was communicated made us feel like we had deliberately caused the leak ("Did you use the bathroom' Was there a lot of water splashed onto the floor'"). The rooms we had were of a comfortable size, but furnishings and finishes were in a state of disrepair (peeling paint, a vanity that was cracked all the way across and covered with a tissue box, window frame that was cracked all the way through and felt loose). Bathroom amenities were not topped up, and unlike what was published in the website, were definitely not from Penhaligon. Oddly enough, random pieces of furniture and notes addressed to other guests (presumably) appeared in our room during our stay. Do note that there is also no kettle, coffee, or tea provided in the room, and while the hotel claimed to have air-conditioning and in-room WiFi, neither were available during our stay. not sure if the latter was due to our being in one of the basement rooms, but regardless. Quite disappointed with the experience, given how their website painted a rather promising picture. We were given the impression that this would be a charming boutique hotel, and instead found ourselves in a dated, tired property that was only somewhat better than a B&B.
"The Collapse of Empire"
The Cranley in experience is the perfect metaphor for the breakdown of the British Empire. I stayed at one of the suits, and I was traumatized. Thankfully, I did not stay long enough to leave the property. The property clearly was a very nice property back in its history. It is wonderfully situated in South Kensington, and like you, the photos of the property enamored me. Reality however was very different. The experience started at the check in. No one opened the door for me or offered to help with my bags, at the check in (which is a cluttered small desk in front of the door), a young man checked me in and handed me my key. I was then told where my room was, and not shown or had anyone offer to help with my luggage. I brushed this all off, and was excited to see my suit. So eagerly, I unlocked the door and opened. That’s when it all happened; I was greeted by a the overpowering and unmistakable smell of mold. A smell that companioned me throughout my stay. The curtains were stained, and every time you dared touch or move them a twinkling cloud of dust filled the room and mingled with the pleasant aroma or mold and damp. The bed had one of those kitsch towel animals that hotels got all excited about in the 90s. That’s not where it ended. Let us call the towel elephant George. So I approached George hesitantly, and I was surprised to find out that George’s maker had decided to burn the eyes into the fabric…Yes, someone decided it was a good idea to had a towel animal with burnt in eyeballs for the guests. I couldn’t make this up if I wanted to. The bathroom was amateur plastered, and one of the two sinks doesn’t work. Shower has great pressure, but the faucet is nipple height at best. It gets worse. I decide to ignore it all and get to sleep since I was tiered, so I made the mistake of walking barefoot on the carpet. It took a good minute using a tissue to remove all the hairs from my toes. So I get in bed, and I lay down on the hard, lumpy mattress on the threadbare and rough sheets, and lay my head on lumpy and hard pillows. That’s when it happened. The pillow was infested with mold, and I took a nice deep breath of the spores now infecting my lungs. Finally, my patio had someone’s personal bicycle, the ground was littered with cigarette buds, and there was mystery medium sized feces on the floor. To top it all off, you’d expect the place to serve decent authentic British food. Nope. The only kitchen they had was Persian. Yes that’s right, someone decided it was a good idea for their property to only serve Persian food. I ordered some salmon and got sashimi covered in crust, and bland flavorless rice (food came by hand, not even a tray). Its clear that whomever is running the property has no experience running hospitality properties, and no training. For the price we pay and the location it’s in, in addition to the competition around it and the way it markets itself it could be something great, but it is not. The glory of Empire is breaking down, and what’s left is a derelict old house that is being mismanaged to the ground. Stay here at your own risk, literally. Or, if on the other hand you enjoy the smell of mold and human hairs tangling themselves on your toes this is the property for you.
"More like a B&B"
Reception is desk at the foot of the stairs and is part of ground floor sitting/dining/b'fast room. One receptionist and one other woman doing everything. Pre dinner drinks. No champagne, none. We fetched a bottle from Londis. Hotel too warm. Bathrooms tired and so on. Good neighbourhood though.
It was a pleasure to stay at this small boutique hotel in south Kensington only a few minutes walk from Gloucester Road tube. The dining room has gorgeous individual designed chairs with beautiful chandeliers. My room on the first floor had a very comfortable bed and was also very quiet together with a window blind and thick curtains to block out the light which is great if you are a light sleeper. Only a couple of niggles, my booking included breakfast but on arrival I was informed that it was only continental. This didn't surprise me as I had seem a previous review where this had also occurred. What did surprise me though was the very limited choice and did not include cereal, yoghurt or fresh fruit only being available at an additional cost. The other downside is that there are no tea making facilities in the room which was a real shame. On enquiring I was offered a complimentary pot of tea which was lovely gesture after a long journey.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM