of TripAdvisor Travelers recommend this hotel
"Indulgence in a glass"
Stayed here with friends whilst attending the playhouse; so the location was perfect. On arrival we were checked in by the friendliest person ever I believe to be called Thomaz ! To be fair he really is an asset to this hotel with his efficiency and well mannered sence of humour. Five stars for check in . The hotel smells amazing with subtle aromas of freshness throughout. The interior design is also subtle with beautiful grey tones and lively burnt orange accessories. Smart casual and sophistication well done Glasshouse truely perfect as is the outside garden space taking in views of the castle and Firth of Forth ; to have all this provided and be in the city is just my kind of heaven. We had two rooms with exquisite bathrooms. Being picky there was no mirror above the dressing table which I felt could be improved and sadly clothes were left by a previous guest which was dealt with kind guesture by the hotel manager of a possible upgrade next time we choose to stay. The prosseco breakfast on the Sunday was faultless with good quality choices. How proud I am to have ticked the Glasshouse off my bucket list and I'm glad to recommend such a unique hotel with the most polite well mannered staff ever. Would I return ; most definitely.
"Great city break"
We decided to take a city break in Edinburgh, on a recommendation we decided to stay at the Glass House hotel, situated right in the heart of the city. Whilst parking isn't provided the attached Q-park does offer 20% discount for residents which was obviously appreciated. Check in was swift and we were taken up to our suite on the 3rd floor by the consierge. The room was large with a king sized bed facing a swivel TV with a comfy leather sofa opposite. The large en suite had both bath and shower with toasty underfloor heating. As I looked out of the window I was pleasantly surprised to see a seating area overlooking part of the city, if the weather was better that would be a fantastic space but then it is mid October. Back in the room we saw a personal welcome, hand signed, which was a nice touch. Also a nice touch was a plate of petit fours and an invitation to the bar to sample a whiskey, the name of which was also our suite name, Dalmore. We slept very well as the bed was super comfortable, especially the pillows. We made our way down for breakfast and were seated by the window looking out over woodland. There was the usual hotel fayre of cold cuts, juices and viennoiserie. The cooked breakfast was plated a la Carte and in my opinion a slightly better quality ingredients than most hotels. I especially enjoyed the smoked bacon and haggis. The only thing that could have been improved was the potato scone that was holding quite a bit of oil like a sponge, though on the second morning it was much better. On the second night we asked for a turndown and found on the pillows a short poem and a small piece of Scottish heather, yet another great touch. We enjoyed our whiskey in the snug area and wandered out onto the rooftop gardens before heading back to the room for the last time. It was a great stay in a great location with professional staff that obviously take care in what they do. If the manager reads this please pass on our gratitude to the team and you will be seeing us again at some point.
"Edinburgh: Autograph Hotel Experience"
First off I would like to say that the hotel is in the perfect location. 10-15 min walk to buses, trams……. If you take the tram from the airport to the hotel round trip is about 8 pounds if you buy a round trip ticket. Get off at the York stop and its right across the street, you can’t miss. Staff is very friendly and welcoming. I only experienced one male employee that I felt was very rude, Mal or Mel something. Whenever I had to deal with him I felt like he was talking down to me. My key card wasn’t working and he had to reactivate it. He gave me three and told me to put them in different locations so that I didn’t deactivate since I was in the cheaper rooms so I didn’t have to keep walking back and forth. I felt this was very rude. But the rest of the staff was always friendly and helpful. There is one girl that works the snug bar, sorry don’t remember the name I believe she said she was from Sweden. She’s there on an internship. What a wonderful member of your team. There was another lady that I believe might have been a manager who worked most of the same shifts that she did was always very nice and friendly also. Our room location wasn’t idea, I believe you are actually not in the hotel but an add on to the hotel. My suggestion to management would be put a security door so that guests can enter and exit the hotel from this wing and not have to take a ten minute hike thru the hotel to enter and leave. That would be my only negative comment in regards to the hotel. Our room was always clean and was a really nice size. Sadly you cannot have your window blinds open as there is an office building across from you. We liked the coziness of the snug bar area. Because we were up and running from 7 in the morning till 9 at night or later we did not try the restaurant. No compliments on noise as I have read from other reviewers. Found the hotel very quiet and peaceful. We really enjoyed our time in Edinburgh and hope to return someday. So much to see and do in Scotland.
Stayed at the Glasshouse yesterday for one night. I had some difficulty booking online, so i gave the hotel a phone. Tomas could not have been more helpful, guiding me through the booking for two rooms and even an upgrade. Happy days. We needed an extra single bed in one room and a cot in another. No problem to Tomas (thanks again Tomas) On arrival Davide checked us in very smoothly, and very helpful. Bags taken upstairs by the porter (sorry i didn't catch your name) lets call him Rio, he looked like Rio Ferdinand! The rooms are huge, i like an espresso, there was an nespresso machine in the room. Ive stayed in a few hotels, the king size bed was the most comfortable i have ever slept in. The view from the balcony was wonderful, the rooftop garden had fantastic views. The breakfast staff were amazing. The full Scottish breakfast was made fresh and perfect. What more can i say, when we checked out we were again greeted well by all staff. Thanks again to the manager who said goodbye. Forgot his name as well, lets call him Fernando Alonso, no he looked nothing like Fernando! But he will know what i am talking about. You can have the best hotels in the world, with poor staff they become ordinary. With fantastic staff you can make an ordinary hotel much better. This is a fantastic hotel, in one off the worlds most beautiful cities with some off the best staff that i have ever came across. We will be coming back soon. Thanks all
"Unique Blend of Old & Modern"
Just stayed here on our final night in Scotland. Such a unique hotel, which is evident from the exterior. It has two facades, one steeped in Edinburgh Gothic architecture, the other sleek glass and totally modern. There's a reception desk in the lobby but the hotel is really located on the third floor. We were upgraded to a suite, all with names not numbers. The rooms were, in a word, superb. Spacious with king beds and a sitting area which was biggger than living rooms in most NYC apartments. Every convenience was thought out, including a flat screen TV that swiveled to face the bed or the living space. The city views were spectacular, and the balcony was so large you could easily throw a party in your room. At the far end of the hall there's a retro-style bar, complete with indoor fire pit for conversation. Sorry we just had one night at this wonderful hotel. Also located in a part of town where restaursnts, theater, bars and attractions are easily accessible on foot.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM