of TripAdvisor Travelers recommend this hotel
"Good but not great"
Stayed 4 days and nights at this property. I usually stay at the Park Hyatt or the Grand Hyatt or Hilton Tokyo so was looking forward to this stay. Pre-arrival communications were generally ok. Everything was arranged well before my arrival. The hotel is located at a cross junction between the Ginza area and the Imperial Palace grounds. Rooms / suites facing the Imperial Palace are the best as they provide beautiful views, although you do get the afternoon sun. This is a rather old hotel, but quite well maintained. The lobby is stunning, but could have been much better if the restaurant for breakfast was placed in a separate area. Check in was efficient. Staff at the reception and concierge were very polite and helpful in general. I booked a sort of junior suite facing the Imperial Palace Gardens. It was spacious and had sufficient space for my needs. The bed was very comfortable. Bathroom etc was spacious enough. Some wear and tear was showing, but nothing serious. Housekeeping was consistent and reliable. Breakfast was underwhelming. On the first day, they redirected me to the basement eatery, which was very cramped and served a very average buffet. On the other days, I ate in the lobby restaurant, which was ok but the selection was very limited. The gym and swimming pool (indoor) was impressive. Overall, this is a good property to stay in for the business chic traveller. Location wise, it is not that easy to get to places such as Shinjuku or Shibuya.
"Perfect in Every Way!"
We loved our 8 nights at the Peninsula. Everything about our stay was perfect. Our room was large and beautiful with a great view and was very quiet. The bathroom and closet were huge. The bed was really comfortable and there was plenty of room to sit and relax. The hotel food is excellent and breakfast every morning was delicious. There is a Starbucks across the street which was perfect for my teenager who likes to sleep in. There is also a 7-11 which was perfect for picking up snacks and using the ATM. There is a subway station in the basement which makes it really easy to get around. The location is perfect (it reminds me of the upper east side of NYC) with lots of great restaurants and shopping. On Saturdays there are weddings at the hotel which are really fun to watch. In the basement there are windows where you can watch the pastry chefs and the smell is amazing. Everyone who works here is super nice and helpful. Noriko, the guest relations manger, sets the gold standard for guest relations managers!
The location is fantastic - right on the edge of Ginza and right above the Hibiya subway station and the Yurakucho Japan Rail (JR) station. Walkable to shopping, food, businesses. The service is impeccable and the rooms are quite large by Tokyo standards. Bathrooms are massive with Oscar de la Renta product. The walk-in closet is nicely laid out. Breakfast in the lobby is classy. The only downside is that our bedroom was a little dusty (lots of crevasses and wooden surfaces).
"Fabulous Hotel and Service!"
This is a beautiful hotel near the Imperial Palace, the Ginza and many train/subway lines. The service is top notch. There was a problem with our room and we were not able to check in until very late in the afternoon. To compensate, the manager offered us free dinner in their lobby restaurant. Breakfast is ordered off a menu as opposed to a buffet and is served in their lobby restaurant. The lobby is beautiful, but the public area is very small with almost nowhere to sit while waiting for someone. The room was beautiful and very comfortable. The staff greeted us everytime we came and went and were very professional.
"Great hotel and great location"
My husband and I spent 5 nights at the Peninsula Tokyo. I cannot say enough about the great experience. The hotel was spotless, EVERY employee was friendly and nice and the concierges were SUPER helpful. We had great meal recommendations that were spot on every time. We had a room on the 8th floor and we never heard a peep from another room. If we ever return to Tokyo, the Peninsula would be first on the agenda.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM