THE REGENT BEIJING

We stayed for a total of 3 nights and it was fabulous! The rooms were wonderful and comfortable. The staff was friendly and very approachable. The hotel morning buffet was amazing!! Offering eastern and western dishes. There was something for everyone!! We did have dinner our first night at Morton's Steakhouse that is in the hotel-amazing food!! The gym and spa were incredible! Opens early and closes later for those of us who need to get that 2nd work out in. The hotels location is fantastic! It's location was city centered and a couple of blocks from the street market and really great shopping and restaurants. The check-in and out was easy. Highly recommend this hotel and their staffs!!

My wife & I stayed for 2 nights, left for a night and returned for a 3rd night. Registration was very smooth and courteous; rooms were very nice; buffet breakfasts were expansive in selections and very good. Left bags while visiting Great Wall for 1 day and they were delivered to our room as we checked back into the hotel.

I have stayed at the Regent Beijing a number of times this past year. Had never heard of it before my first stay, but now won't stay anywhere else. Always book an Executive Room, as I am usually staying for a long time on business and appreciate the extra space and touches offered in these rooms. Access to the Club Lounge is a great perk; Gary is one of the best and most helpful Club staff members I have ever met. His attention to detail, and excellent customer service skills, always helps in sorting out those unexpected travel glitches that invariably happen. Finally, great location of hotel near all major business and tourist sites; view toward the Forbidden City and mountains in the distance is always breath-taking.

Stayed in this hotel from the 9th August to the 12th August while on a APT tour of China. The rooms were good, service good and the food in the Italian restaurant excellent. I stayed in this hotel many years ago on business and few of the staff then spoke good English but now most of the reception and senior staff have a good understanding of English. The only complaint about this hotel is the lack of casual seating in the lobby a total of 6 chairs and if you try and sit in the casual lunch/bar area while waiting for someone you get moved smart by a member of the hotel staff whose only job it seems is to move quests along. Please install more casual seating like all other 5 star hotels have.

Nicely built hotel with good designs, although getting dated. The issue is: while there is a lot of thought and money that went into building the hotel, more attention should have been paid to improving the quality of service. The staff are nice, but sometimes inept. Example: I have asked the concierge for a taxi to go to the Beijing Opera House, he took me to a taxi that was parked right outside the hotel door, but after some protests from the taxi driver, the concierge told me it would be better to walk, as the destination was only 15 minutes away by foot. It actually turned out to be over 45 minutes, so I ended up being late to my performance, and arrived drenched with sweat. Not nice at all to have deceived a customer in such a way. The downstairs restaurant is slow and expensive. Wifi felt slower than the speed tests showed, don't know if it was because of the Great Firewall of China. Perhaps offering an even faster internet connection for an extra fee would be good for business travelers.