of TripAdvisor Travelers recommend this hotel
"Good hotel with obliging staff"
Satisfied all round. Good club room. Decent location near to the major sights. Staff were very helpful. I would recommend paying the extra for use of the club room which provides decent canopes and free drinks.
"Executive lounge- 5 stars"
I am writing this review a little late as I checked in on the 23rd of December and stayed over Christmas. This hotel was absolutely amazing and I wouldn’t of wanted to stay anywhere else. We bought the executive lounge package and loved it. It was so easy to go from your hotel room to be greeted by friendly and good English speaking staff as you got out of the lift. Gary Chen’s customer service (manager in the lounge) was outstanding and he should be commended for how polite and helpful he was. In the mornings when we went down for breakfast often he helped us workout what we could do that day and how to get there. The concierge staff were so polite and helpful as we arrived at 2 am in the morning they were there and made the checkin a pleasant experience. On Christmas Day many staff wished us a merry Christmas! The food in the executive lounge was outstanding breakfast was great with lots of selection of beverage and food and there was a chef that cooked eggs fresh/ by order. Canopies in the lounge was a lovely experience great selection of alcoholic and non alcoholic drinks were available and delicious bites to eat every night fruit, desserts, cheese, breads, and canopies. The executive rooms were large and spacious and I think it is worth your money to get the package. The gym was fantastic plenty of machines such as treadmills, bikes etc. there was also a cardio room and a weights room. Would say my stay was 5 stars and would come back here in a heart beat. Thankyou regent Beijing for making my stay in Beijing a truly unforgettable experience. P.s I have read reviews that staff are rude However from my experience I believe that sometimes it can be the lack of English that makes them seem rude. All English speaking staff were polite and helpful however the staff that had a lack of English were still polite and helpful and tried there hardest to understand I guess you just have to be patient.
Most certainly one of the best hotels and locations in Beijing. Perfect location to access various Retail outlets, and a further convenience is the underground Convenience/late night Supermarket a block away. Excellent service and amenities as expected from the Regent.
"Nice hotel in Beijing"
We stayed at the Regent in December and found it to be a nice centrally located hotel. We felt the check in/check out staff were not too professional, but the other staff all seemed to be good and helpful. The rooms are big and very nicely decorated, with large bathrooms. Overall, we would probably return to this hotel in the future.
"WARNING! beware if you book a room in this hotel for 2 adults and a child"
WARNING! Please be aware that if you book a room for 2 adults and one child they will require you to book an additional room for the child when u arrive, effectively doubling the cost of your stay with no warning, even though your confirmation clearly shows you selected 2 adults and 1 child when u booked and paid for the room. The normal practice (outside China) for such a booking is for the hotel to wheel in a fold up bed or provide a sofa bed, but not so at the Beijing Regent. It is possible that this may be the practice at all hotels in Beijing, but it is no excuse for an international brand like the Regent to alter standard practice so it is different in one country to all others and in any case it is a moot point since your confirmation shows that the booking service allows you to book 2 adults and one child for a single king bed room. If this happens to you, show the confirmation booking and demand that they honor the booking contract. we had all out war for an hour at 4 AM in the morning (when we arrived) until reception staff finally relented. Things like this and the fact that (even in an international hotel like the Regent) communication is VERY difficult even in English, and here are no taxis at the airport that can accommodate a 1 child family, forcing you to split up between two taxis to get even get to a hotel make you realize how behind China still is compared to most of SE Asia in many respects. China will be ruling the world soon, but it's still got quite a way to go before it is tourist friendly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM