The Ritz-Carlton Orlando, Grande Lakes is ideally located to explore Orlando and enjoy a memorable stay. The Ritz-Carlton Orlando, Grande Lakes is a top family vacation resort and a magic place for golf lovers.
I live locally and after a long week at work, I just wanted to get away for a little bit. The Ritz was the perfect choice. It started with the front desk. Amy Burch was just amazing! She was personable and friendly, yet still professional. She made me feel right at home. CLONE HER, RITZ CARLTON. Then I got to my room. With an amazing view of the pool and the lake, I felt a million miles away from my home even though I was only 15 miles away. Every person from the concierge desk was friendly and helpful. The room was beautiful and relaxing. All in all this weekend was just what the doctor ordered and I will definitely be back.
Excellent place to stay. If you're on a budget, menus are available in advance on the website to see eating options. Family-safe, healthy options to eat, excellent, clean and secure facility. You will not be disappointed.
"Comforting and excellent stay"
Had an enjoyable experience with wife and 2 young children. Pool and dining experience were fantastic. If you are traveling with 5 or more, try reserving a day bed experience. Close to the pool and excellent service
Relaxation is exactly what I encountered during my stay. The hotel staff was friendly and very prompt on any of my needs. I would definitely recommend to anyone, especially if it is for a special occasion.
"Many things great, Some things lacking"
Ritz Carltons should be a step above most other hotels. This one was a small step above. Grounds, building and room are clean, well-kept and well decorated. Greeting at arrival is to the level of luxury hotels. This hotel is under renovation and has no normal lobby, so overlooking that, there were only good things to say about the arrival. Twice a day room servicing is discrete and the ladies and gentlemen who handled this, did so well. While staff is friendly, it almost seemed as if it was forced. Things that could be improved: Provide guests with robes. I don't recall ever staying in a Four Seasons, Ritz, Mandarin or Peninsula hotel that did not have robes for guests in the rooms. Provide an electrical outlet at the desk in the room. I use a computer when I travel and they provide a desk. I do not recall the last time I stayed in a hotel, even a lesser expensive hotel, that did not have an outlet at or near the desk. Don't make guests beg for internet. I was given complimentary internet but had to do tricks to get it. When I logged in to use the internet I was asked if I want slow and cheap or fast and more expensive service. Since internet was included with my room I had no idea what to pick and I had to spend time calling the front desk to ask which box I should check. Provide a daily newspaper. Again even lesser expensive hotels do this, some for all guests and others just for rewards members guests. None of the problems would keep me from staying at this hotel again, but I would hope to find it up to the standard of other Ritz Carlton hotels as well as other luxury hotels.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM