"Afternoon tea was a delight"
We booked afternoon tea for six people. We were seated at the bar down stairs in a private section. What we didn't realise was the brasserie and half the hotel are under reconstruction. Regardless, the delights that were served up were top class. From scones with clotted cream to dundee cake and a wonderful selection of sweets and sandwiches. The value for money is is definitely high , it's almost impossible to eat all that's served. We booked again for dinner the following night, under the impression that we'd be in a beautiful dining hall, prepared for a lavish five course meal. I have to admit there were disappointed faces at the table when we sat at a table in the bar and were handed small paper menus with limited selection. But we made light of it ., ordered a few drinks and food anyway. The food choice maybe small , but, the food was excellent . Salmon mousse.. to die for. Butternut squash ravioli also amazing. Excellent desserts. Lovely presentation. The whole experience was lightened up by Adam the trainee waiter who really didn't have a clue , but , has a great sense of humour, charm and wit.. and will be perfect once he learns the job. His manager was watching him like a hawk ( there were only 9 customers in the place - a good time to learn) also a really nice fella. I'd definitely go back. It's a lovely setting. Once the renovations are done i'm sure it will be amazing.
"5 star hotel absolutely!"
Stayed 2 nights in early August. We absolutely loved this hotel! The beds were some of the most comfortable beds we have ever slept so in ( and we travel a lot ). So comfy!!! The room was large, luxurious with an huge tv and a ton of space and decorated very nicely ( not that we care of decorations ). The location was absolutely perfect, close ( 1/2 block ) to the royal mile and a ton of restaurants and a ton of cool places to see and things to do. Staff were nice, as said before ,,,,the room was perfect, and location was perfect. I highly recommend this hotel when sight seeing / tourism in Edinburgh.
"Good and not so good"
This hotel was handy to everything you might want to do in Edinburgh. Close to train station, a few minute walk to bus tours and many restaurants are close by. However, the hotel has a few negatives. The breakfast is limited to a very expensive full Scottish breakfast with no option to purchase a smaller meal. The check in for early arrivals is quite dismal in that early check in is either non existent or costly on a per hour basis. After an overnight flight this can be very frustrating. Admittedly, the problems encountered were addressed immediately by management but having the bolt locks on the room door break twice in 10 days was upsetting and having the "close captioning" or as they call it the "subtitles" on the TV not being able to be cancelled for four days after the hotel staff having to contact the TV service provider in Portugal was not acceptable. Also the magnetic keys for the room are very unreliable. Often had to have them reprogrammed after a day out. The room itself was charming with wood paneling and a good view and the amenities were very good. If I were to visit Edinburgh again I would stay at The Scotsman and trust that some of these problems would not arise again.
"Avoid for now...."
Toilet flush in our room was broken. Staff told us that all toilet flushes in Edinburgh work like this. Learned very quickly there is no problem with flushing in any public toilet near by or even outside of Edinburgh. The doors are a different story - you need extreme extra force to open them. Want to get in or out of your room or your bathroom' - better bring your strong partner / husband with you. No aircon in the room - it can get very stuffy. Don't try to open the windows! Even if you succeed you might be not able to close them. No hair dryer in the room which seem pretty strange for 5*/4* hotel. Might be not a big deal for some but pretty critical for others with long hair @ 15C weather. And, if your room is facing the station"-yes, you get a great view; but no, it will not be quite. Nothing bad to say about the hotel breakfast though nothing good either. It is very ordinary. Sfaff seem like some random people just doing their job. Overall, the hotel is in extremely old - absolutely everything! We booked it as 5* hotel, suddenly found out it has been rated down to 4* - have not been notified by the hotel but saw in TripAdvisor comments. No-one offered us to re-consider our booking due to the rating change. Room price remained the same as it was for 5*. If you still decide to give this hotel a go, there is a tip how to deal with toilet flushing - flexible shower head is long enough to reach to the toilet water tank.
Stayed for 3 nights during the fringe. Location: a few steps from the Royal Mile. Lots of restaurants and pretty much all you need within a few steps. Across the street from Waverly station. Perfect location. Staff: We were not impressed with the first person we dealt with. But every other staff member encountered were very kind and ready to help if needed. Room: Very large. Very clean. Nicely furnished. Huge windows. Only not so good would be the plumbing. Noise: The rooms was quite warm and only the inside windows (double) would open. This would allow a bit of cool into the room but also much of the street noise. So either it's quiet and too warm OR noisy and comfortable temperature. So we put in our ear plugs and slept well. At over $600 a night, I expected air conditionning and a proper flushing toilet. Next time, I might try another hotel. However, we had a good stay and enjoyed the location.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM