"The devil is in the details"
The hotel has an excellent location, smack in the center of Copenhaguen; I could easily walk from the hotel to many interesting locations, including the lovely area of Nyhavn. Less excellent was my experience of the hotel itself. The room I was given turned out to be on a street with very noisy construction. The curtains, which the the hotel website indicated were black-out curtains, did not fully close. The lamp next to my bed was broken. Wireless internet was spotty. I asked to change rooms on my second day, and was given a much quieter room, where the curtains closed. At that point, the wireless internet was also working again. My second room lacked a lamp, and this was resolved when I reported the matter to the front desk. There was no way for me to signal to hotel staff that I did not wish to be disturbed in my room (no cards to hang on the hotel door, etc.) Overall, the hotel has the potential to offer a great experience (cool design, great location, modern bathrooms), but the details are still off.
"Great centrally located hotel"
If you want a centrall location look no further. It is close to almost every important sight in Copenhagen. Also close to main train station whuch is a big plus for out of town excursions for example. The staff os really helpful and polite, and the mail lobby areas seem to have be renovated recently so they seem really nice. The rooms are on the small side but adequate. They are clean and have lots of light. We were on the side facing the inside courtyard so I cannot comment on the noise in the rooms facing the main square. This is the place I'd choose again if Copenhagen comes up for a trip in the near future for sure...
Very busy hotel conveniently located right across from the main shopping district & a short walk to metro/trains. Noisy building works opposite hotel quite annoying. Reasonable but busy & crowded brekkie buffet. Rooms are compact but reasonably comfortable. Reception staff quite helpful
Stayed with my daughter for 4 nights. Great central hotel. Easy to walk to from Central station or Norreport. We took earplugs as it is so central, however I didn't need mine as our room was at the back of the hotel facing offices. The staff were all very friendly and helpful. The man taking room numbers at Breakfast was exceptionally helpful. Showing us the terrace and explaining everything. The bed and bed linen were very comfortable, the bed being one of the most comfortable I have ever slept in. Great shower room with super toiletries. All in all a fantastic stay.
"Brilliant customer service"
We stayed for nights for our 36th wedding anniversary and we were so happy to have chosen this hotel. We were on the 3rd floor and although the view did not look out onto the town hall square the room was very good. The beds were so comfortable and the pillows and there was a safe in the room (we didn't have any instructions on how to use it so didn't but felt perfectly secure). There was a kettle and coffee and tea sachets which is unusual for European city hotels, unless you pay for a superior room. The staff were all very friendly and when I wrote to the hotel before going I got an immediate response. We were treated to some Cava, fruit, chocolate and mixed nuts in our room for our celebration which we really appreciated. The bar staff were chatty but not pushy. When signing out the manager (I think) was there and some of the receptionists. They were so nice and it is the staff and location that really makes this hotel. Thank you for such a friendly experience
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM