Lovely hotel, high class, good location and offers private car parking for a fee. Serviceminded staff and nice breakfast with good variety. Big rooms, high quality beds, sheets and pillows! Daily cleaning.
"Great location, but noisy, erratic service and poor value for money"
The only thing this hotel has going for it, is its location. All sights within easy walking distance. But @ $310/night, breakfast excluded, it is a ripoff. The rooms are ok, but very small. The bathroom is the size of a postal stamp and has no separate shower. I really don't understand why hotels which have shoebox size bathrooms, insist on having a bath in them. It would save space and be 100 times more practical to just have a shower cubicle! The hotel has no gym. You can use a gym some 5 minutes walking away, but you pay an additional $15 for each day of use. As it always rains in Copenhagen, you are soaking wet by the time you get to the gym. The gym isn't great by the way. Lots of old treadmills and few other cardio equipment. Internet speed is ok, but wifi signal strength is erratic. I found it easier to use the wifi of the coffee shop next door which had a stronger signal in my room than the hotel wifi. Service is erratic: some of the staff are excellent, some don't seem to care. Arrived @ 11am after an 18 hour trip from Singapore. Had told the hotel in advance and they had confirmed they would "do their utmost best" to have a room ready by the time I arrived. When I arrived, no room was ready and I was told the hotel policy is check-in at 3pm. To be fair, after I got really annoyed and after having a go at the bearded & arrogant male front desk attended who does not know how to spell the word "empathy", the two girls at the front desk managed to get me a room ready within 15 minutes. Still don't understand what they meant by "doing their utmost best" though. If the majority of your clientele are tour groups which check-out at 9am ahead of their day tour, surely you can get a room ready by 11am. Especially when the rooms are so small. How long can it take to clean such a small room' Don't use the laundry service. My shirt came back more wrinkled than before sending it for laundry! There are various construction sites in front and next to the hotel. The windows have poor sound insulation so you get bothered by the noise. This place is no better than an average budget hotel, but charges at least twice the room rate of a budget hotel. My advise is to avoid it.
Hotel close to the park, cultural places, bars and pubs, information cafe and other activities. There is no problem of public transportation in the area. The service is good and there is a feeling of home.
"Friendly and very helpful"
I can' say enough positive things about this property. The room, the concierge services, the breakfast, all fantastic; want to go there again just to stay in this hotel. From the time I arrived until I departed it was a grand visit. The location in the city center and adjacent to Tivoli, great food and other attractions-not to mention the train station-- was just incredible. Cleanest crispest place I have ever visited.
"Location location location"
Great hotel beside tivoli and the end of shoppingstreet "stroeget" great rooms and delicious breakfast... a positive and smiling crew.. we will for sure come back.. parking garage is a bit expensive .. that was a drawback... but all in all a great place..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM