of TripAdvisor Travelers recommend this hotel
"Nice hotel but not modern enough"
The hotel is very nice and the service is excellent. The overall facilities are in good condition and impressed. However, compared to the newly opened hotel, this hotel is not the most modern one and the location is not convenient enough.
"lot of hype to the name"
room was ok. Hotel was anxious to book my trip but wanted to charge exorbitant amount. Not able to help with plane reservations bc no English at this supposedly expensive hotel. They were trying to help and staff was nice and curteous
"Very nice hotel"
We are very impressed with the hotel. The service is good and the breakfast buffet is so good! The hotel's design and architecture is luxurious. The hotel is close to the subway station, which makes it easy to travel around Beijing. It was a pleasure to see the Great Wall of China. We would stay in the hotel when we visit Beijing again.
"Nice hotel, formal, good location"
Stayed 2 nights at this hotel, changed hotel reservations on the day of check-in so no upgrade was available but received a nice room with king sized bed, full sized desk, sofa and 2 chairs. Butler arrived at room within minutes of arrival to introduce herself and detail hotel amenities. Sofia the butler was amazing. Hotel doesn't have an Executive Club but offers daily happy hour on Lobby floor, they do however offer soft drinks in the business center. Breakfast is very nice with a variety of breads, fruit, local and western options. Lobby bar is large and ornate but a little pricey, with cigar room inside. Only issue was in the Business Center when I tried to leave with a diet coke, I was told all soft drinks had to be consumed within the Business Center. I understand this is the rule, but at a higher end hotel, there should be judgement allowed around insignificant items such as a single soft drink.
"Not the Patron Saint of Hospitality"
(This is what happens when you go with a brand based on one GOOD location. We had two PHENOMENAL stays at the St Regis in Bali (and one pretty good stay in Laguna Beach)). We felt very comfortable with the St Regis brand based on those three visits. The fact is - the name of the hotel confers the cost but not the quality. Before the hotel representative phases-out I'd like to tell you that you HAVE TO train your staff... at all levels. If you've read any of my other reviews you'll get the idea that I'm pretty simple to handle: If you give me what I ask for I'll feel 100% happy and write a nice review. Not scientific. I just want what I want. Most of the time, the things I want are pretty simple. Every once in a blue moon I'll ask for something esoteric (I recently asked the concierge at one of my regular haunts over the past 17 years (7,000 miles away) to go someplace, get me something and overnight it to me RIGHT AWAY... he did it. I got it. I sent him a generous gratuity by pay-pal.) Let me start out with the nice comments that I have for the St. Regis: It is a beautiful hotel. The suite that we stayed in was visually VERY appealing; it wasn't 'big' it was a nice size, but the decorations and the lighting were very attractive (to me). There is a very nice courtyard where you can have a meal or drinks while listening to the sound of the water fountains. There were a few members of staff at the Garden Court restaurant that were actually paying attention. The security guards - located at the elevator banks - were generally nice guys. ... and that's it. Now for the things that rubbed me the wrong way: 1) we requested a hotel car with a car-seat for my 17 month-old. Got the car. The car-seat was not worth mentioning (other than to say that it was not good.) 2) the driver who picked us up at the airport clearly had better things to do because he spent the entire time huffing and puffing. NEWS FLASH - Beijing has traffic and it $ucks.. I shouldn't be the one to have to tell you. 3) when we got to the hotel our room was NOT set-up correctly. In fairness to me - we called over a month ago, asked for the layout of the room and told them where to put everything. The spare bed was in the living-room :( and the crib was right under the air-conditioner vent! :( 4) when we asked to change the room around, our butler looked at us as if we were asking her for a personal loan of a considerable amount of money. "....where will we put the extra furniture'" ['it's your hotel - you can put it ANYWHERE you want - just not in here...] THEN we were told that there was no one on staff to make the changes and she tried (bless her) to convince us that the room was fine the way it was! (Sure it was!...No it wasn't!) 5) The entire concept of having a 'Butler' is a waste of time: every single thing I asked my butler for (other than to bring me a pot of Earl Grey) was something that they could not do! 6) ... and then on the second day BROKEN GLASS appeared in the foyer! (We didn't break the glass. S-T-G! 7) ... and then on the third day the broken glass was STILL THERE! It only took me 3 phone calls to my butler to get it cleaned-up. (Good thing we don't have a child that runs around the room in his bare feet!... wait we have two... 8) the bellboy (who's job is clearly to RUSH everyone in and out of their cars so as to keep the lane in front of the hotel free of cars!) closed the door of our hired-van on my wife's foot! Fortunately she was only hobbled for a short while. It wasn't like we were on our way to walk on the Great Wall of China... I mean - we WERE on our way to the Great Wall! 9) the main restaurant was lack lustre at best. 10) if I ask for tea with milk and sugar can you please, please, please bring me a tea spoon' Please' NO' Ok... I'll stir with my fork - that's ok. 11) (last and simplest thing) If there are 4 occupants in the room, two adults and two children HOW MANY TOWELS do we need (every day)''' A) 2 B) 3 C) 4 D) varies from day to day. If you picked "D" you were on the same page as housekeeping! (Was there ANYTHING that was good') The folks that worked the In-Room Dining were courteous and efficient. The location of the hotel is fairly convenient.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM