The St. Regis New York is located in the Midtown Manhattan and offers access to all of the luxuries of New York City. Central Park, Fifth Avenue shopping, world-class restaurants and award-winning theatre are within walking distance.
The St. Regis New York is fantastic.They met every demand and exceeded expectation. We've stayed there in the past and will again in the future. We were particularly pleased with the services of Ms. Laura McLean, and concierges Peter Kent and Robert Geist.Comment of H. Lucas G , United States the 2016-06-07
The St. Regis New York is fantastic. They met every demand and exceeded expectation. We've stayed there in the past and will again in the future.Comment of N. P Michael , United States the 2016-06-07
"Great until the end..."
I really did enjoy our visit at the St Regis. Was it stuffy' Yes, but the staff was so accommodating it didn't bother me. Our butlers were great, as was concierge. Check in was a little bumpy, as the room wasn't ready until 4 pm on the dot, even though our arrival time was communicated well in advance. The Astor Court was nice, but seemed to cater to more the international "jet set" than me and my family. Room was impeccably clean and over the top opulent. Although it was loud at night for this Midwestern suburban mom. The curtains were not true "black outs", but I did get used to that. Overall, we loved our stay but the last day kinda ruined it. Apparently Mike Pence was in town. (Gasp..) He had a St Regis speaking engagement. Anyways, the secret service and lovely police (ha!) Descended on the hotel and made sure to make everyone else's visit less than swell. We waited over 20 minutes to get an elevator because they shut some down for him. When we arrived in the lobby (with our 1 year old and stroller in tow), we went towards the elevator that took us to the street (we had been doing this routine for several days now). However, the secret service (I think) stopped us and said we couldn't use the elevator. They then proceeded to say "figure it out" on how we would get out with a baby and stroller through the revolving door and stairs. I was so fired up I didn't even enjoy the musuem we went to afterwards. On our way back the same day to check out, the entire hotel was blocked off. I went up to a NYPD officer who said no one gets in! I asked her how long...she said "I don't know, you'll just have to wait." (As I think she rolled her eyes at me). After about 25 minutes of standing on the street (still a baby in tow who was getting fussy), we were allowed back in. Upon check out I expressed my concerns. I told them I realized it was not the hotel but the hotel allowed the event to occur, thus allowing various law enforcement to treat the paying customers like dirt. The response I got was an apology (thank you) and a "next time you stay we will make your stay is really nice". I am not an international traveler. I saved money to be able to stay here. I didn't plan on coming back even before the unfortunate events occurred. However, I am not sure that was the best response given the nature of complaint. Hope it's better next time...basically' So that's the St Regis nyc. Nice, but just pray no one "important " is staying there when you are!
Comfortable, elegant suites and huge bathrooms, very well located. The service is correct , it is a five star but as in most luxury hotels in NY it lacks warmth. Very close to Saks and Central Park. The city view suite I booked was dark and the living room decor a bit outdated. There is no coffee machine in the rooms. It s a must have~ ...
Hard product is difficult to fault although service left a lot to be desired on more than one occasion - it was difficult to get served at breakfast even though there were very few other guests seated at the time as an example. The table in front of me and I ended up raising our hands to eventually have someone take our orders it took so long. This is after I tried to make eye contact with staff who looked straight at me and then went to seat new diners without ever coming back to me or alerting someone else I needed assistance. Things I loved: Beautiful room and bathroom. Package room for convenient place to send mail, car service. If the hotel was less expensive and service better I would return. Currently it is something I'm just content to do once.
"Everything was perfect"
We stayed at the St. Regis for three nights for an extended weekend. Everything was perfect from the beginning until the end. The personal butler was friendly and attend edto all of our needs. The Bentley was a great way to get to restaurants in the evening. I can’t think of a better place to stay n New York.
"One of New York’s finest hotels which comes with a price tag to match."
Can’t fault the service and attitude of the staff at the St Regis, New York. Check in was polite and quick. The room was clean and our butler informed us of hotel facilities and arrived promptly, when contacted. There is a Bentley available for use with a driver who will take you anywhere in a 10-block radius. The only caveat is that the car cannot be booked as we attempted to use it three times and missed out as other hotel guests beat us. The hotel gym (located on the top floor) is excellent – it has running machines, free and machine weights, ellipticals, balance boards, and a killer view of the NY skyline. For those Australian travellers, The St Regis is very expensive – and then some – basic room rates start at $800/night USD. I realise this is NYC luxury accommodation, but the lower Australian dollar exchange rate might make you think about booking here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM