I travel a lot and stay in nice hotels. What a treat it was to have The Standard experience. 1950s rebel retro style with lots of surprises. 24 hour dining, the coolest roof top bar I have ever been to. The staff was excellent especially Connor who checked me in. I was a little frazzled from the trip in and he made sure that I knew the things I was too tired to ask. I took notice of the little things like crisp white soft sheets and plenty of towels, no better way to make me feel comfortable when I am not home. If you are lucky enough dont miss this place!
I stayed in a double standard room at the Standard for a week, while I attended a conference. The room was not really to my taste. The pros were that the room was very clean and things were quiet, for the most part (I was on the 5th floor.) I also found the staff to be courteous.However, the staff also did not communicate to me that I had to use my room card to use the elevators. The location also was decent and there are good restaurants nearby. I also did not have to pay extra for internet, which I have had to do at other hotels when I traveled for conferences. While I did not travel with my dogs, this hotel is pet friendly for anyone traveling with animals, which is another plus. That said, I did not care at all for the minimalistic design. The bed was basically just a mattress on a platform. The bed was comfortable enough, but it is low for anyone who might have trouble bending down. I did not find the pillows comfortable at all. The television sits on a pole (not a problem for watching TV, but still odd) and the one chair in the room was a plastic chair. What I cared least for was the bathroom. It was very bare and what made the least amount of sense was the glass wall for the bathroom. There is no privacy for taking a shower. If you have guests over or are sharing a room, they will get an up close and personal view of you showering. (If you are sharing a room with your honey and are into kinky shenanigans, well, maybe that would work for you...it's also a VERY large shower.) If you shut the shower curtain, you have a tiny bit of privacy for using the toilet, but the shower curtain is still fairly see through. The bathroom surprisingly had a sliding door to shut it...which made zero sense, given the glass wall. I also didn't like that the room had no coffee maker or mini fridge in the room. I ended up having to pack a small coffee press and electric water kettle in my suitcase for the trip, so I wouldn't have to buy coffee every day for a week. Fortunately, I did not share a room with anyone for my conference trip or it would have gotten very, very awkward, very fast. If you are staying by yourself and do not expect many visitors in your room, this might be worth it for the price.
"Real disappointment "
I want to let fellow travelers know that I am not looking for an apology or refund I wanted to advise them of how poorly the hotel (the downtown LA standard) is being managed. It is not my job to supervise the staff and inform the management about their staff's behavior. They should already know this about them as they hired, trained and continue to employ them. The hotel's staff is rude, arrogant and abrasive towards their guest. I am unsure which business model the management team is following if this their accepted business practice. This accepted behavior comes from the top down and that is from the management of the hotel. There has always been reports (rumors) of poor customer service from this hotel and my experience only verifies those reports. I hosted an event near by for 150+ people and stayed at the hotel because of the proximity to the event. I was deeply offended by the front desk staff on several occasions. I was not the only person who was a casualty of this openly arrogant behavior from the staff. I witnessed several other guests who were berated about asking for help. As each of them left the counter, stating the staff was rude and would not stay here again. I too am one of those guest who will not stay here again. I want to advise other travelers if they want to stay in the area there are better choices.
"Staff and policies could be communicated better, but nice place"
I loved this hotel for the bathtub-temp rooftop pool, water bed cabana, room decor, and location. But every time we went up to the roof, they treated us like criminals. The information about when the rooftop is available to guests is inconsistent and varies depending on who you talk to. The front desk person says it's available to you for free til a certain time, the policing staff say it's not, or that you have to go outside and wait in line and pay an entrance fee. We paid $250 to stay at this hotel, yet when we went to the roof in the afternoon to swim, they policed us and the beverages we bought from room service. First they said we couldn't enter; then they said we could. Then they watched our every move. We had a good time despite the policing vibe, but get real. This hotel needs to do an assessment of how their staff treats people. The hotel administration could do a better job communicating with their staff, staff could learn to communicate effectively with guests, and the hotel should consider policies such as giving guests a wristband, card, or whatever they need to stop treating paying guests like criminals when they want to swim in the pool.
"WOW Experience in the WOW Suite"
I had a fast & furious yet VERY fun time in LA back on April 19th 2017 and had the privilege to stay at The Standard, DTLA after reviewing all of the wonderful images and hearing great stories from colleagues! I booked the Humongous room and then spoke with Dylon B. (Reservations) who so generously upgraded us to the WOW Suite - how awesome is that'! It is an incredible room. When I arrived I was checked in by Jay C. (Guest Experience MGR) who was also a Miami Beach native so we clicked right off the bat! Shortly after check-in, there was a knock at the door with a handwritten card, water, and treats from Jay C. welcoming me in style! We ate at the 24/7 restaurant (twice!) and was treated by John's impeccable service (Waiter) - he is a gem! While it was a short visit, I felt at home and will definitely visit these kind guys & stunning hotel very soon! Absolutely beautiful hotel - I think about the visit always. Much Appreciation, your guest from Miami Beach - Jaclyn G.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM